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IPitomy 1500 User Manual

Powerful business communications platform
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IPitomy 1500 User Guide

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  • Page 1 IPitomy 1500 User Guide...

  • Page 3: Table Of Contents

    Table of Contents IPitomy 1500 User Guide ........................1 Introduction ............................1 About the IPitomy 1500 ........................1 Benefits of VoIP Technology ......................1 How This Guide Works ........................2 Web-based System Setup......................... 2 The Installation Worksheet........................ 2 Product Overview ..........................3 IPitomy 1500 Components ........................
  • Page 4 Diagnostics ...........................49 Monitoring .............................49 Smart Personal Console........................50 Smart Operator Console........................51 Call Management Lights ......................51 Appendices ............................54 Appendix 1: IP Telephones ......................55 IPitomy 100............................55 Aastra 480i ............................55 Aastra 9133i .............................55 Aastra 9112i .............................56 Aastra 480i CT ..........................56 ® ® CounterPath™ eyeBeam 1.5 and X-Lite...
  • Page 5 ® eyeBeam 1.5 ..........................57 Appendix 2: Changing IP Address ....................62 Determining Local Network Address .....................62 Determining an Available IP Address .....................62 Network on 192.168.1.XXX (192.168.1.249 Not Available)............63 Network NOT on 192.168.1.XXX ....................65 Appendix 3: DHCP Settings ......................68 Leasing Time for an IP Address......................68 Determining/Viewing DHCP Settings on a Linksys Router .............68 Tips for Understanding the IP Address List................68 Glossary ..............................69...

  • Page 6: Ipitomy 1500 User Guide

    Introduction About the IPitomy 1500 The IPitomy 1500 is a powerful business communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity.

  • Page 7: How This Guide Works

    How This Guide Works Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1500. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the Reference Guide you will find: Step-by-Step Instructions –...

  • Page 8: Product Overview

    Product Overview IPitomy 1500 Components Understanding the IPitomy 1500’s architecture and how it works will make installing the system simple. Powerful All-In-One Communications Platform The IPitomy 1500 IP PBX (Diagram 2) is an all-in-one business communications system. This powerful system includes a complete suite of business communication applications...

  • Page 9: System Administration

    To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system. Administration of the IPitomy 1500 is simple and intuitive. The system is designed with six primary areas of functionality.

  • Page 10: Extensions

    Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone. Calls are routed to an extension where people answer them. In the IPitomy 1500, an extension can be located in an office or outside the office when a broadband connection is used.

  • Page 11: Forwarding Gateway

    Mobility has become a part of everyday life for most people. System users need to be able to take calls anywhere. The IPitomy 1500 has the ability to forward calls. Users can turn call forwarding “on” and “off” while in the office or away from the office by using a touch-tone key pad.

  • Page 12: Before Getting Started

    Simply connect the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start making calls. These connections are single pair; one line per jack. It may be necessary to echo tune the system.
  • Page 13 Simply connect the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start making calls. These connections are single pair; one line per jack. It may be necessary to echo tune the system.
  • Page 14 (Diagram 6) Connecting Telephones (Diagram 7) (Diagram 8) Copyright IPitomy Communication, LLC 0007VRF...
  • Page 15 (Diagram 9) Connecting to a LAN (Diagram 10) Copyright IPitomy Communication, LLC 0007VRF...

  • Page 16: System Requirements

    It is important to know the LAN configuration and IP addresses of the specific network the system is becoming a part of to make installation of the IPitomy 1500 simple. The IP1500 Is required to have a fixed (static) IP address. The system comes with a default static IP address of: 192.168.1.249.

  • Page 17: Service Providers

    Service Providers In order to provision the IPitomy 1500 it is necessary to know the type of Service Providers being used. Carrier and SIP are the most common service providers. Carriers provide plain old telephone lines (POTS), T1s and PRI lines. SIP Providers route voice calls over the internet. This is called voice over internet protocol or VoIP.

  • Page 18: System Administration

    System Administration About the Administration Menu IPitomy 1500’s online administration makes it simple to meet the demands of a frequently changing business. It is also designed to be quick to setup and install. The Administration Menu is located in the Navigation Bar to the left of the page. This menu contains the administration pages used to configure the system.

  • Page 19: System

    Contact Us – The IPitomy team is never more than a call or email away. To contact an IPitomy team member, click on Contact Us in the lower left corner of the page. System (Diagram 12) The IPitomy System Menu is for setting up network attributes. For example the IP address of the system and router information.

  • Page 20: Providers

    The Digium TDM04B Analog Line Card (4 PSTN line connections) Connect the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start making calls. These connections are single pair; one line per jack. It may be necessary to Echo tune the system.
  • Page 21 DID number. It will be necessary to come back to this screen once all Copyright IPitomy Communication, LLC 0007VRF...
  • Page 22 Ring Groups through which people respond to similar types of calls. Schedules that when applied route callers to different destinations or people in the organization during specified times and dates. Voicemail Boxes where callers can leave a message or get information. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 23 1. Click on Providers and Hardware Trunk. The Hardware Trunk page will appear. 2. Select a trunk from the list in the Trunk Window on the page. 3. Click Delete. The trunk will be removed from the Trunk Window on the page. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 24: Destinations

    PSTN and cell numbers. Network Settings – These are extension authentication settings for SIP registration with the IPitomy 1500. This is also where selecting the model of telephone for Auto Configuration and changing button mapping is done. CODEC Permissions – The quality of voice transmission and bandwidth utilization are dictated by CODECs.
  • Page 25 Be sure to instruct users to change the PIN to avoid unauthorized use. 8. Enter a Ring Time. This is the time in seconds that a call will ring before it is considered unanswered. Ring time must be between 1 and 360 seconds in length. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 26 No Answer – Route calls to a specific destination when a call is not answered. Unavailable – Route calls to a specific destination when a phone is turned off, is not registered with the system or has reached Its call limit (as set In the IPitomy 1500). Provisioning Forward Settings To provision forward settings: 1.
  • Page 27 Only unconditional forwarding can be changed from a touch-tone keypad. When it is necessary to modify the forwarding setting while away from the office, the IPitomy 1500 has a forwarding application built into the system. It is necessary to have an automated attendant menu accessible from outside the system.
  • Page 28 MAC ID printed on them. The phone type is a drop down list for selecting which IP phone hardware is being used on the extension. IPitomy supports Aastra and Polycom phones and will be adding additional phone types in the future. When the phone type is selected, another...
  • Page 29 Web-based interface. The configuration files are stored on the IPitomy 1500 and used when the phone powers back on after a power down cycle. If the configuration files have been updated when the phone powers back on, a new configuration is loaded into the phone.
  • Page 30 6. Click Apply Changes when ready to implement changes to the system. Delete an Extension 1. Click on Destinations and Extensions. The Extensions page will appear. 2. Select an extension. 3. Click Delete. The extension will be removed from the Extensions Window on the page. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 31: Groups

    Fewest Recent Fewest Calls Random Round Robin with Memory Ring group definitions can be found in the Add a New Ring Group section of this guide. If a business has the following departments and people: Copyright IPitomy Communication, LLC 0007VRF...
  • Page 32 East Coast Sales West Coast Customer Sales Service Cathy Caldwell Susan Smith Gretchen Goodall David Dawson Robert Reed Peter Polk Using this ring group scenario the Menu would look like: East Coast Sales (Destination - Group 1). Copyright IPitomy Communication, LLC 0007VRF...
  • Page 33 Least Recent – Distributes a call to an extension in the group with the longest time between calls. Fewest Recent – Distributes a call to an extension in the group that has taken the fewest recent calls. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 34 Music on Hold – The caller hears music while waiting for a group member to pick up the call. Queue Dial String Queue Dial String is an advanced group setting reserved for IPitomy administrative support. This field should not be populated. Edit an Existing Group 1.

  • Page 35: Menus

    The automated attendant helps minimize the number of calls to the receptionist and frees up time for other tasks. A Main Menu for this company might be listed as follows: Sales (Destination - Group 1). Copyright IPitomy Communication, LLC 0007VRF...
  • Page 36 For: Sales, press 1. Customer Service, press 2. Accounting, press 3. When a caller pressed “1” they would hear a menu prompt for Menu 2: For sales in: New York, press 1. Florida, press 2. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 37 “0” through “9”, * and #. Destinations can be Groups, Extensions, Locations in the Business (Conference Rooms), People, Voicemail Boxes, or Branch Offices (other office locations). Advanced Menu Settings Advanced menu settings create rules by which the menu will operate. They also Copyright IPitomy Communication, LLC 0007VRF...

  • Page 38: Meet-Me Conferences

    3. Click Delete. The group will be removed from the Menu Window on the page. Meet-me Conferences The IPitomy Meet-me Conference Bridge allows groups of callers (large and small) to dial into a conference call. To gain access to the conference, participants dial into an extension and are admitted to the conference room by entering a PIN number.

  • Page 39: Voicemail

    Extension. Voicemail boxes that do not have an extension associated with them are administered as a destination independently. Voicemail boxes not associated with an extension can be used as a general mailbox for groups or for employees that do not have extensions, but require a voicemail box. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 40 Email address associated with it. For example a Mailbox created for a Customer Service group to take calls from customers after hours. 8. Define the number of days in which voicemail messages are to be Copyright IPitomy Communication, LLC 0007VRF...

  • Page 41: Schedules

    A schedule can be used to define when a business, department, group or extension is open, closed or out to lunch. The IPitomy 1500 automatically creates a schedule when an extension is provisioned in the system. These schedules are very flexible.
  • Page 42 8. Create Lunch Hours for the schedule by selecting times from the Start and Stop drop-down boxes for each day of the week. 9. Define a destination for calls during Lunch Hours. 10. Check Apply Forward Settings. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 43: Call Routing

    Phone Number (The DID number or phone number of an analog line) • Provider (how that phone number arrives at the system e.g. analog, T1 or SIP) • System Default (Catch all for all numbers ringing into the system) • Copyright IPitomy Communication, LLC 0007VRF...
  • Page 44 The IPitomy 1500 allows for flexible routing arrangements. Calls can initially be routed to a Menu, Schedule, Extension, Group, Conference, or Voicemail Box. Establishing Incoming Routing sets the default destination for all calls.

  • Page 45: Outgoing Routing

    3. Click on Apply Changes when ready to implement these changes to the system. Outgoing Routing Outgoing routing tells the system what service providers certain types of calls should use. The IPitomy 1500 comes with common outgoing call routes already provisioned in the system: Local Long Distance...

  • Page 46: Pbx Setup

    Implementation Note 5 Default Settings For Existing Routes The Outgoing Call Routes already in the IPitomy 1500 have the following default settings Route Type and route Number. These default settings cannot be changed. The Name of the route, service provider associated with the route and the order in which service providers are selected for the route can be changed.

  • Page 47: Database

    7. Click on Apply Changes when ready to implement changes to the system. Database The IPitomy 1500 is like a computer, in that; information can be stored in the system or backed up in case it goes down. For additional protection, the system also allows a copy of the system setup to be stored in an external source like a computer or CD.

  • Page 48: Voicemail

    Voicemail System-wide voicemail defaults define the rules by which voicemail boxes operate. In the IPitomy 1500 General, Menu and Email settings can be set for voicemail boxes system- wide. General General settings relate to the capacity (storage time and message length) of a voicemail box.
  • Page 49 Local Network – This is the default IP address of the router with the last digit replaced by a zero. In most cases the default router address will be 192.168.1.1. By replacing the last digit (1) with a zero this indicates that the local network (traffic Copyright IPitomy Communication, LLC 0007VRF...

  • Page 50: Prompts

    Prompts A prompt or greeting can welcome a caller to the business, direct them to a destination, provide instructions or deliver information. The IPitomy 1500 makes managing prompts easy. Upload Voice Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear.

  • Page 51: Music On Hold

    Music on Hold In a busy business it is sometimes necessary to place callers on hold. Playing music while a caller waits can make this time more pleasant. Music files must be in .MP3 format. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 52 2. Select a Music on Hold file from the files on the Music on Hold page. 3. Click Delete. The Music on Hold file will be deleted from the list. 4. Click on Apply Changes when ready to implement this change to the system. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 53: Feature Codes

    Feature Codes Found in the PBX Setup section of online administration, the IPitomy 1500 provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes. Click PBX Setup and Feature Codes. The Feature Code Chart will appear.

  • Page 54: Diagnostics

    The System Diagnostics page in the system’s online administration is a utility used by IPitomy Customer Service Representatives for system diagnostics. The System Diagnostics page is meant only to be used with the support of an IPitomy Customer Service Representative.

  • Page 55: Smart Personal Console

    Be sure to change the password after logging in for the first time. 3. The Smart Personal Console for that extension will appear with information about the extension pre-populated. 4. The Mailbox Number will automatically be populated on the console and cannot be changed. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 56: Smart Operator Console

    ID. Call Management Lights The Smart Operator Console manages call traffic with the use of three light indicators. Green – This extension can accept calls. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 57 Yellow – This extension is in a ring group. Red – This extension cannot accept calls. (Diagram 33) Extension Available Extension has a call in progress Extension has voicemail Conference Rooms Ring Groups Park Trunks (Diagram 34) Copyright IPitomy Communication, LLC 0007VRF...
  • Page 58 Copyright IPitomy Communication, LLC 0007VRF...

  • Page 59: Appendices

    Appendices Copyright IPitomy Communication, LLC 0007VRF...

  • Page 60: Appendix 1: Ip Telephones

    Appendix 1: IP Telephones IPitomy 100 (Diagram 35) IPitomy 100 is a full-feature business-grade IP phone offering a: Complete business feature set. Simplified installation using IPitomy’s unique discovery protocol. Aastra 480i (Diagram 36) Aastra 480i is a full-featured multi-line large-screen IP phone that offers: Large display screen with soft keys for flexibility of call handling.

  • Page 61: Aastra 9112I

    Software upgrades simplifying field upgrades and assuring investment protection. 10/100 Ethernet ports for inline power support. Support for multiple IP systems protecting your investment for the future. Detailed information regarding these phones including technical specifications can be found at www.aastra.com. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 62: Counterpath™ Eyebeam ® 1.5 And X-Lite ® 3.0

    Multi-party and ad-hoc voice and video conferencing (IP and PSTN). Voice and video call recording. Pop-up management of incoming calls. Security offering signaling and media encryption via TLS and SRTP streams. Performance management of the SIP end-point (Softphone). High compression CODEC support. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 63 6. Create a User Name. This is the extension the phone will be off of the IPitomy 1500. Be sure to use a number that is not being used by an existing extension. 7. Enter a Password. This password will need to be the same as the one used in the IPitomy 1500 Extension Setup (Add New) page.
  • Page 64 Schedule under the Destinations Menu and clicking on the schedule for that extension. Extension schedules will appear with the name of the extension (e.g., Extension 123 would appear as “ext_123”). See the Schedules section of this guide for more information. Copyright IPitomy Communication, LLC 0007VRF...
  • Page 65 If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy 1500 allows calls to be forwarded to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls can be forwarded to any destination (or telephone number) in the drop-down list or any telephone number.
  • Page 66 Softphone Account Settings. The rest of these settings represent service provider permissions and identification information. These other system (extension) defaults should not be changed. Select Save Changes. Click Apply Changes when ready to implement the extension to the system. Copyright IPitomy Communication, LLC 0007VRF...

  • Page 67: Appendix 2: Changing Ip Address

    Default Gateway Determining an Available IP Address Adding the IPitomy 1500 to an existing Local Area Network (LAN) requires knowing what IP address can be given to the system. Every new piece of equipment added to the network must have its own IP address. Pinging an IP address determines if an IP address is available to be used.

  • Page 68: Network On 192.168.1.Xxx (192.168.1.249 Not Available)

    Network on 192.168.1.XXX (192.168.1.249 Not Available) The IPitomy 1500 comes with the default IP address of 192.168.1.249. When you ping or call this IP address if there is a conflict the default IP address will need to be changed. Changing this...
  • Page 69 1. Setup the router outside the local area network (LAN). 2. Connect a PC (used for setup) and the IPitomy 1500 to this new network. The configuration should look like the diagram below. (Diagram 44) 3. On the setup PC open the TCP/IP properties for the network controller. For help refer to the operating system documentation.

  • Page 70: Network Not On 192.168.1.Xxx

    The sample setup instructions below use a Windows XP operating system and Linksys router and are meant for demonstration purposes only. 1. Plug the IPitomy 1500 into the local network Ethernet switch and turn it on. Note that hubs will not work with a VoIP system.
  • Page 71 5. The Login Screen will appear. 6. At the Login Screen Enter default Username and Password: Username: pbxadmin Pass word: ipitomy 7. Click on System and Networking. 8. In the Internet Setup Chart enter the network settings for the system. Be sure...
  • Page 72 11. Open the Web browser and type “192.168.XXX.XXX/ippbx” (the static IP Address of the IPitomy 1500) in the url field and press Enter. 12. At the Login Screen Enter default Username and Password: Username: pbxadmin Pass word: ipitomy 13.

  • Page 73: Appendix 3: Dhcp Settings

    In a scenario with 50 users, "192.168.1.49" would be the last auto assigned IP address in the pool. To set an IP address outside the DHCP pool, statically assign the system to a number beyond the pool (e.g., 192.168.1.249). Copyright IPitomy Communication, LLC 0007VRF...

  • Page 74: Glossary

    Caller ID – Displays the name and telephone number of a person calling. Call Detail Record (CDR) – Information about calls collected from the IPitomy 1500 for a specified period of time. This report is downloadable. The report details the number of calls, call duration, call origination and call destination.
  • Page 75 typically used for the transmission of data and voice traffic. Packet – A unit of data transmitted over a network. Park – Parks a call in a reserved extension (park slot) and allows the call to be retrieved from another extension. PRI (Primary Rate Interface) –...
  • Page 78 IPitomy Communications, LLC Phone: 941.306.2200 Email: info@ipitomy.com www.ipitomy.com Corporate Offices: 200 S. Washington Blvd. Suite 1 Sarasota, FL 34236...

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