Page 1 IPitomy 1000 User Guide...
Page 3: Table Of Contents
Table of Contents Introduction ... 1 About the IPitomy 1000 ... 1 Benefits of VoIP Technology ... 1 How This Guide Works ... 2 Web-based System Setup ... 2 The Installation Worksheet ... 2 Product Overview ... 3 IPitomy 1000 Components ... 3 Powerful All-In-One Communications Platform ...
Page 4 Networking ... 13 TCP/IP Settings ... 14 DDNS ... 18 MAC Clone ... 20 Routes ... 20 Security ... 22 Application Forwarding ... 27 Administration ... 34 Analog Interface ... 40 Providers ... 45 CO Trunks ... 45 SIP Providers... 46 Destinations ...
Page 5 Appendix 1: IP Telephones ... 106 IPitomy 480i ... 106 IPitomy 9133i ... 106 IPitomy 9112i ... 106 IPitomy 480i CT... 107 IPitomy 53i ... 107 IPitomy 55i ... 107 IPitomy 550 ... 108 IPitomy 57i ... 108 IPitomy 57i CT... 109 IPitomy 536M ...
Page 6: Introduction
Introduction About the IPitomy 1000 The IPitomy 1000 is a powerful business communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity.
Page 7: How This Guide Works
How This Guide Works Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the Reference Guide you will find: Step-by-Step Instructions –...
Page 8: Product Overview
Product Overview IPitomy 1000 Components Understanding the IPitomy 1000’s architecture and how it works will make installing the system simple. Powerful All-In-One Communications Platform The IPitomy 1000 IP PBX (Diagram 1) is an all-in-one business communications system. This powerful system includes a complete suite of business communication applications...
Page 9: System Administration
To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system. Administration of the IPitomy 1000 is simple and intuitive. The system is designed with six primary areas of functionality.
Page 10: System Overview
Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone. Calls are routed to an extension where people answer them. In the IPitomy 1000, an extension can be located in an office or outside the office when a broadband connection is used.
Page 11: Direct Inward Dialing (Did) Numbers
Mobility has become a part of everyday life for most people. System users need to be able to take calls anywhere. The IPitomy 1000 has the ability to forward calls. Users can turn call forwarding “on” and “off” while in the office or away from the office by using a touch-tone key pad.
Page 12: Before Getting Started
Before Getting Started Planning before getting started will make the setup and installation of the IPitomy 1000 simple. IPitomy has created an Installation Worksheet to assist in recording business and system information used in planning system setup and installation. This Checklist can be downloaded from IPitomy.com in the Dealer Section of the Web site.
Page 13 Expandable Analog Line/Phone Card The IP1000 equipped an expansion slot: Analog Line Card − This card supplies four analog lines to expand the PSTN connectivity. The card supporting these connections is already installed and completely configured. Simply connect the phone lines to the RJ11 jacks at the rear of the IP1000 and start making calls.
Page 15: System Requirements
System Requirements Network Requirements Making preparations for the network in advance will assure there are no surprises. If you are going to have remote extensions, you will need access to the router to setup a network address translation (NAT) and port forwarding. A LAN with a broadband connection is required for operation of the system.
Page 16 As part of the installation it will be important to know the: Name of Providers Type of Service Provided (i.e., POTS or SIP) Phone Numbers Associated with the Service Password and Login Information for SIP Service Record this information on the IP1000 Installation Worksheet. Copyright ©...
Page 17: System Administration
System Administration About the Administration Menu IP1000’s online administration makes it simple to meet the demands of a frequently changing business. It is also designed to be quick to setup and install. The Administration Menu is located in the Navigation Bar to the left of the page. This menu contains the administration pages used to configure the system.
Page 18: Log In
Advanced – In several sections of the online administration there is an Advanced button where the most sophisticated capabilities of the IPitomy 1000 can be configured. The Advanced button is located on the lower left side of each page.
Page 19: Tcp/Ip Settings
TCP/IP Settings The Networking Setup Menu defines the Internet Setup for the system’s hardware. Either to get IP address through DHCP or PPPoE, or to be assigned by user, the system must operate using an IP address. The TCP/IP Settings section configures the IP PBX for your Internet connection type.
Page 20 Setting Internet Connection Type The IP1000 supports six connection types: Automatic Configuration – DHCP, Static IP, PPPoE, PPTP, L2TP, and Telstra Cable. Each setup screen and available features will differ depending on what kind of connection type you select. Automatic Configuration (DHCP) – By default, the IP1000’s Internet Connection Type is set to Automatic Configuration (DHCP), and it should be used only if your ISP supports DHCP or you are connecting through a dynamic IP address.
Page 21 PPPoE –Some DSL service providers use PPPoE (Point-to-Point Protocol over Ethernet) to establish Internet connections for end-users. If DSL connection to Internet is using, check service provider for the connection provisioning type. Enable it if PPPoE is used. o User Name and Password – Enter the user name and password provided by service provider.
Page 22 o User Name and Password – Enter the user name and password provided by service provider. User name and password will be used for authentication while establishing PPTP connection. o Max Idle Time and Connect on Demand – If the connection stay inactive for over a specific period time (Max Idle Time) the PPPoE connection may be cut off.
Page 23: Ddns
192.168.1.1, the Start IP Address must be one between 192.168.1.2 and 192.168.1.254. The default Start IP Address is 192.168.1.100 Minimum Number of Users – The maximum number of IP addresses that allow the DHCP server to assign to. This number cannot exceed 253. The default number is Client Lease Time –...
Page 24 DynDNS.org o User Name, Password and Host Name – Enter the settings of the account you set up with DynDNS.org. o System – Select the DynDNS service you use: Dynamic, Static, or Custom. o Mail Exchange – Enter the settings of the account set up with DynDNS.org. o Backup MX –...
Page 25: Mac Clone
o E-mail Address, TZO Password, and Domain Name – Enter the settings of the account set up with TZO. o Internet IP Address – The IP1000’s Internet IP address is displayed here. o Status – The status of the DDNS service connection is displayed here. o Update –...
Page 26 If IP1000 is hosting your network’s connection to the Internet, select Enabled. If another Router exists in front of IP1000, select Disabled. When the NAT setting is disabled, dynamic routing will be enabled. Dynamic Routing (RIP) This feature enables the IP1000 to automatically adjust to physical changes in the network’s layout and exchange routing tables with the other router(s).
Page 27: Security
Interface – Select LAN or WAN (Internet) depending on the location of the final destination. Delete This Entry To delete a route, select its number from the drop-down menu, and click this button. Show Routing Table Click the Show Routing Table button to open a screen displaying how data is routed through your local network.
Page 28 Allow Remote IAX Clients – Enabling Allow Remote IAX Clients setting will allow the IAX packets to pass through the firewall. This will allow the IP1000 to setup a peer-to-peer connection with another IP1000. To enable the IAX peer-to-peer communication with remote IP PBX, select Enabled. Otherwise, select Disabled. Internet Filter Filter Anonymous Internet Requests –...
Page 29 IPSec Passthrough – IPSec (Internet Protocol Security) is a suite of protocols used to implement secure exchange of packets at the IP layer. L2TP Passthrough – Layer 2 Tunneling Protocol is the method used to enable Point-to-Point Protocol (PPP) to be tunneled through an IP network. PPTP Passthrough –...
Page 31 Internet Access Policy The Internet Access Policy screen allows you to block or allow specific kinds of Internet applications and traffic such as Internet access, designated services, websites, and inbound traffic during specific days and times. Access Policy – Access can be managed by a policy by using the settings on this screen to establish an access policy.
Page 32: Application Forwarding
Application Forwarding Single Port On this screen, forwarding applications per port basis to specified network servers is customized. Once configured, the requests received from Internet for the configured application and through the specified port will be forwarded to the appropriate servers (computers).
Page 33 Application Application screen sets up public services on local network, such as web servers, ftp servers, e-mail servers or other specialized Internet applications. (Specialized Internet applications are any applications that use Internet access to perform functions such as videoconferencing or online gaming. Some Internet applications may not require any forwarding.) When the types of requests for configured applications are received via Internet, IP1000 will forward those requests to the appropriate servers (computers).
Page 34 Port Range This screen instructs the IP1000 to watch outward data for specific port numbers. The IP address of the computer that matched is remembered by IP1000, so that when the requested data returns through the IP PBX, the data is sent to the proper computer by way of IP address and port mapping rules.
Page 35 The DMZ screen allows one local user to be exposed to the Internet for use of a special purpose service such as Internet gaming and videoconferencing. DMZ hosting forwards all the ports at the same time to one PC. The Port Range Forwarding is more secure because only the configured ports are opened.
Page 36 Internet Access Priority Select Enabled to use the QoS policy and system will allow user to setup the QoS policy. Administrators can choose to manually set the Internet bandwidth or let system to determine it automatically. Category There are four categories available. Select one of the following: Applications, Online Games, MAC Address, Ethernet Port, or Voice Device.
Page 37 Enter a Name – Enter any name to indicate the name of the entry. Port Range – Enter the port range that the application will use. For example, if administrators want to allocate bandwidth for FTP, enter 21-21; if need services for an application that uses from 1000 to 1250, then enter 1000-1250.
Page 38 Priority – Select the appropriate priority: High, Medium, Normal, or Low. Click the Add button to save your changes. New entry will appear in the Summary List Summary This lists the QoS entries you have created for your applications and devices Priority –...
Page 39: Administration
Administration Administration The Administration screen allows user to change the IP PBX’s access settings and configure the UPnP (Universal Plug and Play) features as well as to backup and restore the IP PBX’s configuration data. Web Access Web Utility Access – HTTP (HyperText Transport Protocol) is the communications protocol used to connect to servers on the World Wide Web.
Page 40 Web Utility Access – HTTP (Hyper Text Transport Protocol) is the communications protocol used to connect to servers on the World Wide Web. HTTPS uses SSL (Secured Socket Layer) to encrypt transmitted data for higher security. IP1000 supports two types of protocols, HTTP or HTTPS, for web access. Remote Upgrade –...
Page 41 Log – To access activity logs, select the Enabled radio button. While logging is enabled, users can choose to view temporary logs. Click the Disabled button to disable this function View Log – To view the logs, click View Log, a new screen will appear with logged information shown on it.
Page 42 Ping Test – The Ping test will check the status of a connection. Enter the IP address or URL of the PC whose connection you wish to test, the packet size (default is 60 bytes), and how many times you wish to test it. Then, click the Start to Ping button. The Ping screen will then display the test results.
Page 43 Router Information Firmware Version – This shows version number of the IP1000’s firmware Current Time – This shows the time set on the IP1000 Internet MAC Address – This is the IP1000’s MAC address. Host Name – The Host Name entered when set TCP/IP Settings screen. Domain Name –...
Page 44 MTU – Show the MTU (Maximum Transmission Unit) setting for the IP1000. IP Release – It is available for a DHCP connection, click this button to release the current IP address got from DHCP server. IP Renew – It is available for a DHCP connection, click this button to release the current IP address and get a new IP address from DHCP server.
Page 45: Analog Interface
Analog Interface The Analog Interface screen is used to configure the on-board analog ports. In IP1000, it includes 2 FXS ports and 6 FXO ports. Each analog port uses SIP protocol to register to the SIP proxy server embedded in IP1000 SIP Settings This screen lets you configure the SIP server and the related parameters that the analog ports will register to.
Page 46 Voice The Voice Settings screen is for selecting and configuring the FXO line settings. Answer Time – Specify the time in seconds that the analog ports wait for the called party to answer the call. If the called party does not answer the call within this time period, the call is terminated automatically.
Page 47 Rx Gain –The FXO ports may increase or attenuate the power level of the telephony port, changing gain level manually may be required. This field allows user to set the receiver gain level in dB DTMF Power – Enter the desired value for the DTMF power that FXO ports dial toward PSTN.
Page 48 Codec This screen is for selecting and configuring the voice codec, voice parameters. Codec Prefer Type – Select this preferred voice codec that analog ports (FXO and FXS ports) used to negotiate with SIP sever for determining the voice codec. Available codecs are G.711u, G.711a, and G.729.
Page 49 Out_wait – Enter the time in milliseconds that the FXO port keeps waiting after seizing a telephony port and before dialing out DTMF signals. The default value is 1000 millisecond. Bat_vol – Before seizing a FXO port for dialing out, the FXO port detects voltage level on the port to ensure that the port is connected and available.
Page 50: Providers
High Cutoff Frequency – Input the high cut-off frequency that the CP tone detection will take. The default value is 550 Hz Low Cutoff Frequency – Input the low cut-off frequency that the CP tone detection will take. The default value is 260 Hz. Reset Analog The Reset Analog button allows administrators to reset the analog ports including all FXS and FXO ports.
Page 51: Sip Providers
SIP Providers SIP Providers are VoIP service provider accounts or other SIP-based devices that provide PSTN connectivity. SIP provider accounts can have multiple phone numbers or Direct Inward Dialing numbers (DIDs). The individual numbers can be routed to different destinations within the system just like a trunk (T1 or plain old telephone line). SIP Provider settings vary widely.
Page 52 Add a New SIP Provider 1. Click on Providers and SIP Providers. The SIP Providers landing page will appear. 2. Click on Add Provider. The Edit SIP Providers page appears. 3. Assign a Name to the SIP Provider. 4. Select the User Type associated with the SIP Provider. 5.
Page 53 6. For the Host enter the domain or IP address associated with the SIP Provider. 7. Select the Register option needed for the SIP Provider. Yes – automatically registers with provided settings. No – Doesn’t register. Custom – Allows for any special registration rules needed for the SIP provider.
Page 54 for reconnecting the call mid stream. 18. Select Insecure option from provided drop down list. This specifies how to handle connections with peers. Port - ignore the port number where authentication came from. INVITE - do not require initial invite to authenticate. Port.Invite - do not require initial invite to authenticate and ignore the port where the request came from.
Page 55: Destinations
Destinations Destinations are the various places that a call can be routed to within the system. Destinations in the IPitomy 1000 include: Extensions are individual extensions with a telephone. When an extension is created, a voicemail box is also created. This voicemail box is automatically the destination for an extension call which exceeds its ring time.
Page 56: Extensions
PSTN and cell numbers. Network Settings – These are extension authentication settings for SIP registration with the IPitomy 1000. This is also where selecting the model of telephone for Auto Configuration and changing button mapping is done. CODEC Permissions – The quality of voice transmission and bandwidth utilization Copyright ©...
Page 57 CODECs. Different CODECs compress voice packets differently. G.711 is the most common and highest quality, but consumes the most bandwidth. G.729 requires license fees to use in conjunction with the IPitomy 1000 services like voicemail, conferencing and music on hold.
Page 58 Create Create new extensions for selected phones. You can upload extension details in a file information. Assign Assign existing extensions to selected phones. Unassign Removes the configuration file for the phone and all association extension and the phone. Unassign & Default Same as Unassign but also sends a Factory Default instruction to the phone.
Page 59 Select All, None, Check or uncheck multiple Invert checkboxe a button. Refresh Scan devices. Scanning is done using Advanced Scan Settings. The scan results displayed depend on the active filters (controlled Filter Settings). Filter Only Displays results of the last network scan af the filters set in Advanced Filter Settings.
Page 60 Advanc Filter Settings Filtering does not chan the list of items di splayed. This means that if you only want to change filters it is not necessary to re-scan the network. All of the network information from the las network scan is retained and used by filters. Sort Ord Determine what order items are listed in.
Page 61 Maximum wait Packet Count TX Interval Batch Size Network From Send Wakeup ping before Survey Ping if… Port 80 Ping Wait Command Wait Copyright © IPitomy Communication, LLC attempt to scan the network more often than this you only get results stored from a previous scan.
Page 62 User Password Factory Default Wait Troubleshooting Network Scanning Problems Scan settings have been tuned to work switches and a router between the PBX and the phone. More complicated environments may require further tuning. The most useful setting is ‘Maximu wait’. However noisy environments will require increasing the packet Count and TX interval.
Page 63 the “Create” button. This takes you to the Extension Creation page. 3. Enter the new extension information or upload a CSV file for the extensions. Then Click the “Create” button. If successful, Click th “Return to Extensions” button. 4. Click the “Auto-Discovery” butto 5.
Page 64 5. Check the Auto Number check box. If Auto-Discovery is going to be used skip to Step7. If Auto Discovery is not going to be used than fill in all the pertinent information for each extension. 7. Click the Create button. 8.
Page 65 Phones with top and bottom key areas will display shortcut links for Top & Bottom. The total number of keys displayed on the phone at any moment depends not only on the display area available, but also on the state of the phone lines (see Key State for more information).
Page 66 Fwd Off Set Fwd Fwd Gateway Park Menu Intercom Directory Callers Services Tip: Keys will only work if the System Administrator has configured the system for the particular function. Key Label The label is the display name to use for the key. It is visible on the phone’s LCD screen (except for models 9112i and 9113i).
Page 67 Incoming Outgoing To program a key’s state: Check the desired boxes (any of: Idle, Connected, Incoming, Outgoing). If no boxes are available for checking it means that the key will always be active. Advanced Settings Custom Sip Settings Network Server Time Settings Network Time Server...
Page 68 Volume Controls Headset Transmit Gain Headset Side Tone Gain Handset Transmit Gain Handset Side Tone Gain Hands free transmit Gain Microphone Mute Aastra Expansion Modules Module Type Working with Expansion Modules Copyright © IPitomy Communication, LLC *US-Pacific *US-Alaska *US-Aleutian *US-Hawaii This is the audio volume level (dB) transmitted by the PBX to the phone.
Page 69 When a phone has a Module Type set you will see the Module Type name and quick links to module keys at the top of the page. The most advanced module is the 560 EM. Its LCD screen displays button names in two columns.
Page 70 3. Insert the Name or department associated with the extension being created. 4. Create an Extension Number for this person or department. 5. Populate the Email address for the person or extension. This will allow the system to forward email messages to the address of the person at the extension.
Page 71 No Answer – Route calls to a specific destination when a call is not answered. Unavailable – Route calls to a specific destination when a phone is turned off, is not registered with the system or has reached Its call limit (as set In the IPitomy 1000). Changing Forward Settings To enable or disable forward settings: 1.
Page 72 Only unconditional forwarding can be changed from a touch-tone keypad. When it is necessary to modify the forwarding setting while away from the office, the IPitomy 1000 has a forwarding application built into the system. It is necessary to have an automated attendant menu accessible from outside the system.
Page 74 Web-based interface. The configuration files are stored on the IPitomy 1000 and used when the phone powers back on after a power down cycle. If the configuration files have been updated when the phone powers back on, a new configuration is loaded into the phone.
Page 75 CODEC Permissions (Allow CODECs) These transmission speeds are delivered by the service provider and automatically register in the extension through the system. These extension defaults should not be changed. Voicemail Settings These settings manage voicemail messaging and routing. When a voicemail box is created with an extension, it is not possible to change the voicemail box in the extension screen.
Page 76 Allow Incoming Intercom Paging – Permits a page to be heard through this extension. Allow Outgoing Intercom Paging – Permits a page to be made through this extension. Allow User to Forward Calls – Permits an extension to forward a call or voicemail message to another extension on the system. Allow User to Record Calls –...
Page 77 Park- This key will park the call in an available park assignment. Voicemail- This button will take the caller to their voicemail login. Pause- Is a BLF Key that can be assigned to a letter and the Extension number to indicate when an Agent in the ACD is paused.
Page 78 Create an extension or extensions to be used by IP550 phones by browsing to Destinations and then Extensions and create either a single extension or a group of extensions to be utilized. You can also use the Import .CSV feature. This import feature is particularly relevant with Auto-Provisioning as you can in almost a single step import the Extensions list and create extensions.
Page 79 For further instruction on the .CSV feature please refer to the Product Installation Manual for the PBX product that you are installing. Once you have created your extensions then edit the extensions, and browse to Advanced and set the phone type to IP550. The remainder of the configuration is done via the Phone interface.
Page 80 interface It should also be noted that you can always perform the standard Auto-Discovery that has been available for Aastra Phone sets. This process can now be performed on IP550 also. It is the same as discussed in the Auto-Discovery section of the Manual. Make you appropriate button changes from this screen and then select Save and Restart the Phone.
Page 81: Groups
mapping feature via the Smart Personal Console simply log in to your SPC, then browse to My Account and then access the My Phone Settings Link. Groups The Group function allows incoming calls to be distributed to a group of extensions rather than just one extension.
Page 82 Cathy Caldwell David Dawson Susan Smith Robert Reed Using this ring group scenario the Menu would look like: Sales (Destination - Group 1). Customer Service (Destination - Group 2). Office Manager (Destination - Ext. 113). The menu prompt for this menu and group arrangement would read as follows: Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses.
Page 83 East Coast Sales, press 1. West Coast Sales, press 2. Customer Service, press 3. Accounting, press 4. Calls sent to these groups might use different ring strategies. The East Coast Sales group might answer calls Round Robin, distributing the calls to each Sale Representative consecutively.
Page 84 Ring All – Ring all phones in the group. Round Robin – Distributes calls to extensions consecutively one after the other. Delivers a new call to the first person in the group only after the last person in the group has taken a call. If an extension is busy the call will automatically be routed to the next extension in the group.
Page 85: Menus
5. Click Apply Changes when ready to implement changes to the system. Delete a Group 1. Click on Destinations and Groups. The Groups page will appear. 2. Click Delete. The Group will be removed. Menus Menus direct callers to destinations within a business. A menu can route a caller to a destination once a number on a key-pad has been pressed.
Page 86 This menu example is used to automatically route callers to the destination (person or group) they would like to speak to. The automated attendant helps minimize the number of calls to the receptionist and frees up time for other tasks. A Main Menu for this company might be listed as follows: Sales (Destination - Group 1).
Page 87 When a caller pressed “1” they would hear a menu prompt for Menu 2: For sales in: New York, press 1. Florida, press 2. California, press 3. Arizona, press 4. In Menu 1 Customer Service might use a Ring All strategy, which would allow the first available Customer Service Representative to pick up a call.
Page 88: Meet-Me Conferences
Advanced Menu Settings Advanced menu settings create rules by which the menu will operate. They also permit other dialing options if callers do not want to use the menu to reach a destination within the business. Response Time Out Enter the number of seconds the system will wait for a menu selection from the caller after the greeting (prompt).
Page 89 can also control how callers enter the conference. If the “Announce on enter” checkbox is checked, callers will be prompted to record their name as they enter the conference room. The new participants name will be announced to other participants in the conference.
Page 90: Voicemail
5. Check “Announce on enter” if caller’s should announce their names to other participants in the conference. 6. Check “Enter Muted” if callers should enter the conference with their phones muted. 7. Click on Save Changes. 8. Click on Apply Changes when ready to implement the changes to the system.
Page 91 Creating a Voicemail Box Without An Associated Extension 1. Click Destinations and Voicemail. The Voicemail page will appear with any extensions that have already been created. 2. Click Add Mailbox. The Edit Voicemail page will appear. 3. Enter the Mailbox Number. Be sure to verify that the number you select is not being used for a conference (extensions 901 and 902), a group or an existing extension within the organization.
Page 92: Schedules
A schedule can be used to define when a business, department, group or extension is open, closed or out to lunch. The IPitomy 1000 automatically creates a schedule when an extension is provisioned in the system. These schedules are very flexible.
Page 93 Groups, Extensions, Locations in the Business (Conference Rooms), People, Voicemail Boxes, or Branch Offices (other office locations). 6. Check Apply Forward Settings. This will apply the Forward Settings established within each destination. Note there are only forwarding settings on extensions currently, so this will not effect destinations that do not have forwarding settings.
Page 94: Branch Offices
Deleting a Holiday 1. Click on Destinations and Schedules. The Schedules page will appear. 2. Click the Schedule Name containing the Holiday to be deleted. In the Holidays section, highlight the Holiday name you want to delete. 4. Click the “remove” button. 5.
Page 95 8. Leave qualify at 30000. 9. Click Save Changes 10. Click Apply Changes Configuring Office 2 1. Click on Destinations and Branch Offices. The Branch Offices page will appear. 2. Click on Add Office. 3. Name should match that given to the Office 1 PBX. The name should only contain alpha-numeric characters and no spaces.
Page 96: Call Routing
The IPitomy 1000 allows for flexible routing arrangements. Calls can initially be routed to a Menu, Schedule, Extension or Group. Establishing Incoming Routing sets the default Copyright ©...
Page 97: Outgoing Routing
3. Click on Apply Changes when ready to implement these changes to the system. Outgoing Routing Outgoing routing tells the system what service providers certain types of calls should use. The IPitomy 1000 comes with common outgoing call routes already provisioned in the system: 7 digit dialing Copyright © IPitomy Communication, LLC...
Page 98 10 digit dialing 11 digit (1+ dialing) International Emergency Calls Custom Dialing These routes cannot be deleted from the system. Adding A New Call Subroute A sub route is a specific pattern within a route type that will be routed differently from other routes.
Page 99: Pbx Setup
Implementation Note 5 Default Settings For Existing Routes The Outgoing Call Routes already in the IPitomy 1000 have the following default settings Route Type and route Number. These default settings cannot be changed. The Name of the route, service provider associated with the route and the order in which service providers are selected for the route can be changed.
Page 100: Database
Database The IPitomy 1000 is like a computer, in that; information can be stored in the system or backed up in case it goes down. For additional protection, the system also allows a copy of the system setup to be stored in an external source like a computer or CD. The Database section of online administration manages the process of downloading and storing copies of the system setup to the system itself or an external source.
Page 101: Voicemail
Backup file. Voicemail System-wide voicemail defaults define the rules by which voicemail boxes operate. In the IPitomy 1000 General, Menu and Email settings can be set for voicemail boxes system- wide. General General settings relate to the capacity (storage time and message length) of a voicemail box.
Page 102 Voicemail Settings 1. Select and enter Voicemail Menu settings: Play the Envelope Message – This is the Time and Date of the call. Say Caller ID – This plays the caller’s phone number when available. Skip MS on Playback – This is the interval (in Milliseconds) that voicemail will skip forward or backward on playback.
Page 103: Session Initiation Protocol (Sip) Settings
* There is no guarantee that an external mail server will work, some ISP’s or hosts may have mail filters and could block a message. Advanced Settings Allow Review – Allows users to review a message after it has been played. Allow Operator –...
Page 104: Prompts
Prompts A prompt or greeting can welcome a caller to the business, direct them to a destination, provide instructions or deliver information. The IPitomy 1000 makes managing prompts easy. Upload Voice Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear.
Page 105: Music On Hold
Download a Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear. 2. Select a prompt from the Prompt Files on Server Window. 3. Click Download. The prompt will download. Delete a Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear. 2.
Page 106 5. Click Save Changes. 6. Select Browse and locate the music file to be uploaded. 7. Open the file using the operating system. The file will appear in the Load This Music File Window. 8. Click on Upload File. The file will appear under the play list of which it was uploaded too.
Page 107: Feature Codes
Feature Codes Found in the PBX Setup section of online administration, the IPitomy 1000 provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes. Click PBX Setup and Feature Codes. The Feature Code Chart will appear.
Page 108: Diagnostics
Report for the IPitomy 1000 tracks: Date/Time – The date and time of the call. From – The telephone number where the call is from. Destination – The extension, voicemail box or group to which the call is going. Trunk – The phone number the call came in on.
Page 109 Recordings The Recordings section allows you to: Listen to recordings. Download recordings. Delete recordings. This page will display all recorded calls on the PBX. Only extensions with allow call recording selected are able to use this feature. Copyright © IPitomy Communication, LLC 0007VRF...
Page 111: Appendix 1: Ip Telephones
Appendix 1: IP Telephones IPitomy 480i The Model 408i is an advanced, fully featured, IP screen Telephone that provides a flexible IP solution designed with interoperability and ease of use in mind. IPitomy 9133i The Model 9133i is an advanced, fully featured multi-line IP Telephone that takes full advantage of VoIP technology by offering a flexible, interoperable solution at an affordable price.
Page 112: Ipitomy 480I Ct
IPitomy 480i CT IPitomy Communications is pleased to announce the newest addition to our Enterprise IP telephone portfolio. Consisting of an advanced, fully featured IP screen Telephone base station and separate cordless handset, the Model 408i CT provides high performance VoIP cordless mobility within an office or warehouse.
Page 113: Ipitomy 550
IPitomy 550 The IPitomy IP550 Sip based telephone is designed for busy business environments. The IP550 is the workhorse phone for any business with a wide range of telecommunications requirements. Equally at home on the desk of a corporate executive or on a conference table, the IP550 fits just about any business situation.
Page 114: Ipitomy 57I Ct
IPitomy 57i CT The 57i CT from IPitomy offers powerful features and flexibility in a standards based, carrier- grade advanced level, expandable, IP telephone that includes an integrated WDCT cordless mobility handset for coverage up to 300,000 sq ft.* With a sleek and elegant design, large 144 x 128 pixel graphical backlit LCD display and 6 dynamic context-sensitive softkeys, the 57i CT base unit is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously.
Page 115: Counterpath™ Eyebeam
calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments. Detailed information regarding these phones including technical specifications can be found at www.aastra.com. CounterPath™ eyeBeam What is a Softphone? CounterPath’s eyeBeam® 1.5 and X-Lite® 3.0 are Web-based telephones that operate from a PC.
Page 116 6. Create a User Name. This is the extension the phone will be off of the IPitomy 1000. Be sure to use a number that is not being used by an existing extension. 7. Enter a Password. This password will need to be the same as the one used in the IPitomy 1000 Extension Setup (Add New) page.
Page 117 17. Select a status from the drop-down menu. An extension can be: Active – Currently in use. Disabled – Not currently in use. 18. Create a voicemail PIN for the extension. PIN numbers must be between 3 and 4 characters long. The default setting is for the PIN to be the extension number.
Page 118 If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy 1000 allows calls to be forwarded to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls can be forwarded to any destination (or telephone number) in the drop-down list or any telephone number.
Page 119: Appendix 2: Troubleshooting
Appendix 2: Troubleshooting Why does my Aastra phone freeze with 100% done written on the screen? The phone is attempting to access an unreachable network. You need to manually change the TFTP server IP on the phone to match the PBX IP. Also make sure that PBX Network Settings IP matches your actual PBX IP.
Page 120: Glossary
Caller ID – Displays the name and telephone number of a person calling. Call Detail Record (CDR) – Information about calls collected from the IPitomy 1000 for a specified period of time. This report is downloadable. The report details the number of calls, call duration, call origination and call destination.
Page 121 Packet – A unit of data transmitted over a network. Park – Parks a call in a reserved extension (park slot) and allows the call to be retrieved from another extension. PRI (Primary Rate Interface) – ISDN service provides 23 64-Kbps B (Bearer) channels and one 64-Kbps D (Data) channel (23 B and D).
Page 124 IPitomy Communications, LLC Phone: 941.306.2200 Email: info@ipitomy.com www.ipitomy.com Corporate Offices: 200 S. Washington Blvd. Suite 1 Sarasota, FL 34236...

IPitomy 1000 User Manual

Introduction

How this Guide Works

Product Overview

Before Getting Started

System Requirements

System Administration

Appendices

Appendix 1: IP Telephones

Appendix 2: Troubleshooting

Glossary

Quick Links

Need help?

Questions and answers

Related Manuals for IPitomy IPitomy 1000

Summary of Contents for IPitomy IPitomy 1000

Table of Contents