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IPitomy 1500 User Manual

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IPitomy 1500 User Guide

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  • Page 1 IPitomy 1500 User Guide...
  • Page 2 Copyright © 2007 IPitomy Communications, LLC Copyrights to the IPitomy 1500 User Guide are owned by IPitomy Communications, LLC. Any use of material contained in this Guide outside of the purpose of understanding the operation and use of this phone system are expressly prohibited unless approved by IPitomy Communications.

  • Page 3: Table Of Contents

    System Requirements Network Requirements IP Addresses Determining Local Network Address Determining an Available IP Address Service Providers Installation and Set-up of IPitomy 1500 Setting PBX IP Address Network on 192.168.1.XXX Network NOT on 192.168.1.XXX Physical Connection Router Configuration How To Use Online Administration...
  • Page 4 Edit an Existing SIP Provider Delete a SIP Provider Destinations Extensions Add New Extension General Settings Forward Settings Changing a Forwarding Number from an Extension Changing a Forwarding Number from a PC Changing a Forwarding Number While Away from an Extension Advanced Settings Network Settings Codecs Permissions (Allow Codecs)
  • Page 5 Number of Times to Play the Greeting Before Time Out Fail Over Caller Hears Local Exchange Dialing Edit an Existing Menu Delete a Menu Conferences Setting Up a Conference Voicemail Creating a Voicemail Box Without An Associated Extension Edit an Existing Voicemail Box Delete a Voicemail Box Schedules Create A Schedule...
  • Page 6 Prompts Upload Voice Prompt Record New Voice Prompt Play a Prompt Delete a Prompt Music on Hold Add New Music Files Edit Existing Music Files Delete a Music File Feature Codes Services Reporting CDR Reports Diagnostics Monitoring CounterPath™ eyeBeam 1.5 and X-Lite ®...

  • Page 7: Getting Started

    Designed to support from 20 to 150 users, the system will work with analog lines, DSL, T1 and PRI lines. It can also easily connect to IPitomy Exchange a high quality VoIP service provider designed for business grade VoIP service.

  • Page 8: Administration Menu

    Administration Menu IPitomy 1500’s administration menu is a series of Web pages accessible from a Web browser. To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system.
  • Page 9 10/100 Ethernet ports for inline power support. • Support for multiple IP systems protecting your investment for the future. • Aastra 9112i Aastra 9112i is a single-line IP speaker phone that offers: Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 10 10/100 Ethernet ports for inline power support. • Support for multiple IP systems protecting your investment for the future. • Detailed information regarding these phones including technical specifications can be found at www.aastra.com. eyeBeam® 1.5 and X-Lite® 3.0 Softphones Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 11: Before Getting Started

    How This Guide Works This is a reference guide designed to help you install and use the IPitomy 1500. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the reference guide you will find: Step-by-Step Instructions –...

  • Page 12: System Requirements

    IP Addresses It is important to know the IP addresses of specific pieces of equipment to make installation of the IPitomy 1500 simple. IP addresses identify equipment on a network. They are used by that equipment to communicate, by sending and receiving packets of data.

  • Page 13: Determining An Available Ip Address

    1. Go to Start and click on Run, type “cmd” and press Enter. 2. At the Command Prompt type “ping *[192.168.1.249]” and press Enter. This IP Address is the IPitomy 1500 default static IP Address. The IP Addresses you ping on your local network will be defined by your router. For example, even though the default IP Address for the IPitomy 1500 is 192.168.1.249, the...

  • Page 14: Service Providers

    Implementation Note 1 Exact IP addresses will be determined by your specific network. Service Providers In order to provision the IPitomy 1500 it is necessary to know the type of Service Providers being used. Common types of Service Providers include: Carrier Services T1 and PRI •...

  • Page 15: Installation And Set-Up Of Ipitomy 1500

    To do this it is important to know by whom and how the phone system will be used within the organization. As a new business this information will need to be initially defined. If the IPitomy 1500 is replacing an existing system, the existing system setup is a great place to start.

  • Page 16: Setting Pbx Ip Address

    Implementation Note 2 Save Changes When installing or administering the IPitomy 1500, each time a change is made it is important to click on the Save Changes button (at the bottom of each online administration page). This saves changes made to the selected administration page. To save changes to an administration page click on Save Changes.
  • Page 17 Left click on TCP/IP Protocol and Properties. Make a record of these • settings. Change the settings to look like • (Diagram 2.1) When finished click OK. • Close Local Area Connection Window. • Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 18: Network Not On 192.168.1.Xxx

      router and are meant for demonstration purposes only. 1. Plug the IPitomy 1500 into the local network Ethernet switch and turn it on. Note that hubs will not work with a VoIP system. Determine your network settings. Determining If you are unsure how to do this see Local Network Address in the System Requirements Section of Getting Started.
  • Page 19 Subnet Mask − The default Subnet Mask setting of 255.255.255.0 will • automatically populate in this field. For the majority of systems this setting works. In some very advanced networks the Subnet Mask will be different. If Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 20: Physical Connection

    14. Click on Save Changes and Apply Changes. Physical Connection 1. Plug the IPitomy 1500 into the local network Ethernet switch and turn it on. Note that hubs will not work with a VoIP system. 2. Use a workstation connected to the local network to setup the IPitomy 1500.
  • Page 21 To navigate to another page of the online administration, click on that Section in the Navigation Menu to the left. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 22: Router Configuration

    Implementation Note 4 If the network settings for the IPitomy 1500 had to be manually configured then it will be necessary • Click on PBX Setup and SIP. In the Local net field enter the first three numbers of the gateway and a “0” as the last (e.g., •...

  • Page 23: How To Use Online Administration

    IPitomy 1500’s online administration makes it simple to meet the demands of a frequently changing business. The system’s online administration is divided into six sections: System – This is where hardware setup is performed to permit the IPitomy 1500 • on an existing network.

  • Page 24: System Registration

    About Us – Located at the bottom left corner of each page, this provides • additional information about IPitomy. Contact Us – The IPitomy team is never more than a call or email away. To • contact an IPitomy team member, click on Contact Us in the lower left corner of the page.

  • Page 25: System Settings

    System Settings The IPitomy System Menu is for setting up network attributes. For example the IP address of the system and router information. Networking The Networking Setup Menu defines the Internet Setup for the system’s hardware. The system operates using a static IP addresses; however, as a backup if needed also offers a DHCP setting.

  • Page 26: Providers Settings

    Providers Settings Providers are telephone lines, VoIP providers and other telecommunication resources. When the IPitomy 1500 registers with the network during setup it does not automatically recognize these resources or know how they are to be used within an organization. This section of the system’s online administration is where these provider resources are...

  • Page 27: Adding A New Hardware Trunk

    T1 (PRI) – 1.544 Mbps of data transmitted through 23/24 • communication channels. FXO – Foreign Exchange Office lines or plain old telephone lines. • FXS – Foreign Exchange Stations or any device that acts like a • telephone. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 28 *These phone numbers are not real and are for demonstration purposes only. 12. Check Call Recording if users on the system will be allowed to record calls. In a standard business application this feature is typically not needed. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 29 Voicemail Boxes where callers can leave a message or get • information. Menus through which callers can personally select from a variety of • destinations in the system. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 30: Edit An Existing Trunk

    2. Select a trunk from the list in the Trunk Window on the landing page. 3. Click Delete. The trunk will be removed from the Trunk Window on the landing page. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 31: Session Initiation Protocol (Sip) Providers

    SIP Provider settings vary widely. To simplify the provisioning process a list of SIP providers and their settings are below. If the provider needed is not contained on this list, contact an IPitomy Service Representative at (941) 306-2225. Add a New SIP Provider 1.

  • Page 32: Edit An Existing Sip Provider

    3. Locate SIP provider from list. 4. Populate the SIP provider settings provided by IPitomy. 5. Add the Phone Numbers associated with the provisioned trunk. Type the phone number in the field provided and click Add. The phone number will appear in the field to the right. To Remove a number from the list click the Phone Number and the Remove button.

  • Page 33: Delete A Sip Provider

    In most cases, there will be a Menu to set up that acts like an automated attendant allowing callers to be routed to the destination of their choice. There will also be business hours to set up. The IPitomy 1500 Installation Checklist to help provision system destinations using the system’s online administration.

  • Page 34: Add New Extension

    2. Click Add New. The Edit Extensions page will appear. Note that each new extension added automatically has a voice mailbox created. General Settings 3. Insert the Name or department associated with the extension being created. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 35: Forward Settings

    Forward settings routes calls to a different destination. These settings can be: Unconditional – Always route calls to a specific destination. Busy – Route calls to a specific destination when the system user is on the phone. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 36: Changing A Forwarding Number From An Extension

    Enabled turns the forward setting on. 3. If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy 1500 even allows calls to be forwarded to a public switched telephone number (PSTN). Forwarding...

  • Page 37: Advanced Settings

    Not applicable (NA) accepts the system-wide default set in the global System Setup section. If the global settings are acceptable, leave the NA setting. 3. Define the number of days in which voicemail messages are to be automatically deleted from a mailbox. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 38: Calling Permissions

    1. Click on Destinations and Extensions. The Extensions landing page will appear. 2. Select an extension from the Extension Window on the landing page. 3. Click Edit. The Edit Extensions page will appear. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 39: Delete An Extension

    To make changes to an extension using the Smart Personal Console: 1. Type the IP Address of the IPitomy 1500 and add the extension “ippbx/login.” The Smart Personal Console Login page will appear. 2. Enter a User Name: Extension Number and Password: Extension Number.

  • Page 40: Smart Operator Console

    In addition, the Smart Operator Console allows the operator to see if an extension has both old and new voicemail messages. To operate the Smart Operator Console: Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 41: Groups

    Menu (Automated Attendant) as a destination and will route traffic to an available group member based on the ring strategy defined. For example, if a business has the following departments and people: Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 42: Example Ring Group 1 - Departmental Grouping

    If you know the extension of the party you would like to reach you may dial it at any time: • For Sales, press 1 • For Customer Service, press 2 • For Accounting, press 3 Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 43: Example Ring Group 2 - Regional Sales Grouping

    Customer Service team may get high volumes of calls during a specified period of time in this group calls may be set to ring Least Recent. Using this strategy the person having answered the smallest number of recent calls would get the next incoming call. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 44: Add A New Group

    Add a New Group 1. Click Destinations and Groups. The Groups landing page will appear. 2. Click Add New. The Edit Ring Group page will appear. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 45: Advanced Settings

    • to pick up the call. Queue Dial String Queue Dial String is also an advanced group setting, but is a field reserved for IPitomy administrative support. This field should not be populated. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 46: Edit An Existing Group

    Group 1 Robert Reed Arizona Customer Service Group 2 Grechen Goodall California, Arizona Group 2 Peter Polk New York, Florida Administrative/Executive Staff President/Owner Nick Newhouse Sales Manager Amy Birk Office Manager Debbie Duke Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 47: Menu 1 - Main Menu (Auto Attendant)

    1 – New York (Destination - Ext. 123, Cathy Caldwell) 2 – Florida (Destination - Ext. 124, David Dawson) 3 – California (Destination - Ext. 125, Susan Smith) 4 – Arizona (Destination - Ext. 126, Robert Reed) Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 48: Menu 3 - After Hours Menu

    If you know the extension of the party you are calling you may dial it at any time. To leave a message for: • Sales, press 1 • Customer Service, press 2 • All other callers, press 3 Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 49: Add A New Menu

    Add a New Menu 1. Click on Destinations and Menus. The Menus landing page will appear. 2. Click Add New. The Edit Menu page will appear. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 50: Advanced Menu Settings

    Destinations can be Groups, Extensions, Locations in the Business (Conference Rooms), People, Voicemail Boxes, or Branch Offices (other office locations). Advanced Menu Settings Advanced menu settings create rules by which the menu will operate. They also Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 51: Response Time Out

    Delete a Menu 1. Click on Destinations and Menus. The Menus landing page will appear. 2. Select a Menu. 3. Click Delete. The group will be removed from the Menu Window on the landing page. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 52: Conferences

    The IPitomy Meet Me Conference Bridge allows callers to dial into a conference call. It is a unique and valuable feature offered by the IPitomy 1500 that typically must be purchased from a service provider or another third party. Conference calling allows for conference calls larger than the standard three party calls made through an extension.

  • Page 53: Voicemail

    7. Check Yes, No or Not Applicable (N/A) to the following: Attach to Email – Sending a voicemail message to an Email • address by attaching it to an Email message as an audio file (.Wav). Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 54: Edit An Existing Voicemail Box

    1. Click on Destinations and Voicemail. The Menus landing page will appear. 2. Select a Voicemail Box. 3. Click Delete. The group will be removed from the Menu Window on the landing page. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 55: Schedules

    A schedule is used to define when a business is open and closed or out to lunch. The IPitomy 1500 automatically creates a schedule when an extension is provisioned in the system. These schedules are very flexible. They are designed to accommodate even the most complex business hour scenarios.

  • Page 56: Editing An Existing Schedule

    1. Click on Destinations and Schedules. The Schedules landing page will appear. 2. Select a Voicemail Box. 3. Click Delete. The group will be removed from the Menu Window on the landing page. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 57: Branch Offices

    In some businesses employees are distributed in different locations. These companies may need to use more than one IPitomy 1500. For example a manufacturing business may have a Sales and Marketing office in Tampa, Florida and a Manufacturing facility in McLean, Virginia.

  • Page 58: Call Routing

    Incoming Routing The IPitomy 1500 allows for flexible routing arrangements. Calls can initially be routed to a Menu, Schedule, Extension or Group. Establishing Incoming Routing sets the default destination for all calls. To set the Default Incoming Destination: 1.

  • Page 59: Outgoing Routing

    7. Click on Apply Changes when ready to implement these changes to the system. Outgoing Routing Outgoing routing tells the system what service providers certain types of calls should use. The IPitomy 1500 comes with common outgoing call routes already provisioned in the system: Local •...

  • Page 60: Editing An Existing Route

    Deleting a Service Provider Click on a service provider in the list. • Click Delete. • 6. Click on Save Changes. 7. Click on Apply Changes when ready to implement these changes to the system. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 61: Pbx Setup

    Implementation Note 12 Default Settings For Existing Routes The Outgoing Call Routes already in the IPitomy 1500 have the following default settings Route Type and route Number. These default settings cannot be changed. The Name of the route, service provider associated with the route and the order in which service providers are selected for the route can be changed.

  • Page 62: Database

    Database The IPitomy 1500 is like a computer, in that, information can be stored in the system or backed up in case it goes down. For additional protection, the system also allows a copy of the system setup to be stored in an external source like a computer or CD. The Database section of online administration manages the process of downloading and storing copies of the system setup to the system itself or an external source.

  • Page 63: Deleting A Backup Version From The System

    Voicemail System-wide voicemail defaults define the rules by which voicemail boxes operate. In the IPitomy 1500 General, Menu and Email settings can be set for voicemail boxes system-wide. General Settings General settings relate to the capacity (storage time and message length) of a voicemail box.
  • Page 64 The system maximum is 20 seconds. Silence Threshold – This is the amount of time that the system will • wait for a response from a caller leaving a message. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 65: Voicemail Settings

    Local Network – This is the default IP address of the router with • the last digit replaced by a zero. In most cases the default router address will be 192.168.1.1. By replacing the last digit (1) with a zero this Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 66: Advanced Sip Settings

    Prompts A prompt or greeting can welcome a caller to the business, direct them to a destination, provide instructions or deliver information. The IPitomy 1500 makes managing prompts easy. Upload Voice Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear.

  • Page 67: Record New Voice Prompt

    2. Select a prompt from the Prompt Files on Server Window. 3. Click Delete. The prompt will be deleted from the list. 4. Click Save Changes. 5. Click Apply Changes when ready to implement these changes to the system. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 68: Music On Hold

    2. Select a music file from the Music on Hold Main page. 3. Click Edit. The Edit Music on Hold page will appear. 4. Change the Name, Random Setting, Load a New File, or Delete the existing file. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 69: Delete A Music File

    4. Click on Apply Changes when ready to implement this change to the system. Feature Codes Found in the PBX Setup section of online administration, the IPitomy 1500 provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes: 1.

  • Page 70: Reporting

    Reporting The IPitomy 1500 offers System Administrators a set of reporting tools to help manage calling traffic. Reporting tools also includes a diagnostic report used by IPitomy to evaluate the system’s performance.

  • Page 71: Monitoring

    • Zero-Touch Configuration of your audio or video devices. • Instant messaging (IM) and presence management. • Multi-party and ad-hoc Voice and Video Conferencing (IP and PSTN). • Voice and video call recording. • Pop-up management of incoming calls. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 72: Soft Phone Installation

    6. Create a User Name. This is the extension the phone will be off of the IPitomy 1500. Be sure to use a number that is not being used by an existing extension. 7. Enter a Password. This password will need to be the same as the one used in the IPitomy 1500 Extension Setup (Add New) page.

  • Page 73: General Settings

    12. Log into the IPitomy 1500 that the softphone will be an extension on. 13. Click Add New. The Edit Extensions page will appear. Note that each new extension added automatically has a voice mailbox created. General Settings 14. Insert the Name or department associated with the extension being created.
  • Page 74 Enabled turns the forward setting on. 3. If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy 1500 even allows calls to be forwarded to a public switched telephone number (PSTN). Forwarding...

  • Page 75: Advanced Settings

    These other system (extension) defaults should not be changed. Select Save Changes. Click Apply Changes when ready to implement the extension to the system. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 76: Appendix: Dhcp Settings

    The starting IP address determines the first IP that will be auto assigned by the • router (e.g., 192.168.1.100). The number of DHCP users determines the amount of auto assigned IP • addresses that can be generated (e.g., 50). Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 77 In a scenario with 50 users, "192.168.1.49" would be the last auto assigned IP • address in the pool. To set an IP address outside the DHCP pool, statically assign the system to a • number beyond the pool (e.g., 192.168.1.249). Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

  • Page 78: Glossary

    Broadband – An internet connection that is always-on and fast. Browser – A software application that allows users to view and navigate to information on the Web. Microsoft® Explorer® and Mozilla Firefox® are two common browsers. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 79 Call Detail Record (CDR) – Information about calls collected from the IPitomy 1500 for a specified period of time. This report is downloadable. The report details the number of calls, call duration, call origination and call destination. Codec (Compression-decompression) – This voice compression-decompression algorithm defines the rate of speech compression, quality of decompressed speech and processing power requirements.
  • Page 80 (e.g., mailbox settings and call forwarding) from anywhere. Switch – Software used to bridge a public switched telephone network and voice over Internet. The switch performs call control functions such as protocol conversion, authorization and other administrative operations. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...
  • Page 81 Wireless Local Area Network (WLAN) – A link between two or more computers in a network without wires. Wireless LANs use radio waves to communicate between computers in a limited area. Copyright © 2007 IPitomy Communication, LLC 0007VRD1...

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