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IPitomy IP PBX User Manual

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  • Page 1 IPitomy IP PBX User Guide...

  • Page 3: Table Of Contents

    Table of Contents Introduction ............................ 1 About the IPitomy IP PBX ......................1 Benefits of VoIP Technology ......................1 How This Guide Works ......................... 2 Web-based System Setup ......................2 The Installation Worksheet ......................2 Product Overview .......................... 3 IPitomy IP PBX Components ....................... 3 Powerful All-In-One Communications Platform ................
  • Page 4 System ............................15 Networking ..........................15 Access Control ........................16 Providers ............................ 16 Hardware Trunks ........................17 SIP Providers.......................... 21 Destinations ..........................26 Extensions ..........................26 Groups ............................ 53 Menus ............................. 60 Meet-me Conferences ......................64 Voicemail ..........................66 Schedules ..........................67 Branch Offices ........................
  • Page 5 Appendix 5: Network Console ....................113 Accessing the Network Console................... 113 Selecting Options ......................... 113 Menus ........................... 113 Network Type ........................115 Other Menus ......................... 115 Tips for Using the IPitomy IP PBX Network Console ............117 Appendix 6: Troubleshooting ....................118 Glossary ............................. 119...

  • Page 6: Introduction

    Benefits of VoIP Technology The IPitomy IP PBX can support any or all of these connectivity methods simultaneously or in any combination. Customers not quite ready to depend on VoIP providers for all of their business communications can start at their own pace and gain a comfort level, shifting to VoIP broadband providers at their own pace.

  • Page 7: How This Guide Works

    How This Guide Works Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy IP PBX. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the Reference Guide you will find: Step-by-Step Instructions –...

  • Page 8: Product Overview

    Product Overview IPitomy IP PBX Components Understanding the IPitomy IP PBX’s architecture and how it works will make installing the system simple. Powerful All-In-One Communications Platform The IPitomy IP PBX (Diagram 1) is an all-in-one business communications system. This powerful system includes a complete suite of business communication applications in...

  • Page 9: Entering System Information

    Extensions, Groups, and Prompts will be populated for creating automated attendant (Menu) routing. Destinations will be populated for use in setting up Providers and Hardware Trunks. Destinations, Providers, and Hardware Trunks will be available to select for Incoming and Outgoing Call Routing. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 10: System Administration

    (Diagram 2) System Administration The IPitomy IP PBX’s administration menus are a series of Web pages accessible from a Web browser. To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system. Administration of the IPitomy IP PBX is simple and intuitive. The system is designed with six primary areas of functionality: System −...

  • Page 11: Icon System

    Extensions are telephones. A telephone can be an IP (SIP) telephone or a Softphone. Calls are routed to an extension where people answer them. In the IPitomy IP PBX, an extension can be located in an office or outside the office when a broadband connection is used.

  • Page 12: Conferencing (Meet Me)

    Supported IP Phone Sets The IPitomy IP PBX works with a variety of business-grade IP phone sets. See Appendix 1: IP Telephones for a complete list. It is highly recommended to Use IPitomy IP550 SIP Telephones Copyright ©...

  • Page 13: Before Getting Started

    Before Getting Started Planning before getting started will make the setup and installation of the IPitomy IP PBX simple. IPitomy has created the IPitomy Setup Worksheet to assist in recording business and system information used in planning system setup and installation. This Checklist can be downloaded from IPitomy.com in the Dealer Section of the Web site.
  • Page 14 Simply connect the phone lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls. These connections are single pair; one line per jack. It may be necessary to echo tune the system.
  • Page 15 (Diagram 6) Connecting Telephones (Diagram 7) (Diagram 8) Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 16 (Diagram 9) Connecting to a LAN (Diagram 10) Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 17: System Requirements

    Plug a keyboard and monitor into the IP PBX. Once at the PBX login screen just press CTRL + ALT + F7 and follow the onscreen instructions. For further details on using the Net Console please refer to appendix 5.

  • Page 18: Service Providers

    Service Providers In order to provision the IPitomy IP PBX it is necessary to know the type of Service Providers being used. Carrier and SIP are the most common service providers. Carriers provide plain old telephone lines (POTS), T1s and PRI lines. SIP Providers route voice calls over the internet. This is called voice over internet protocol or VoIP.

  • Page 19: System Administration

    About Us – Located at the bottom left corner of each page, this link provides additional information about IPitomy. Contact Us – The IPitomy team is never more than a call or email away. To contact an IPitomy team member, click on Contact Us in the lower left corner of the page.

  • Page 20: Log In

    The Networking Setup Menu defines the Internet Setup for the system’s hardware. The system must operate using a static IP address; DHCP should only be used on the IPitomy IP PBX if the router is configured to assign a specific static DHCP address to the system.

  • Page 21: Access Control

    Providers are telephone lines, VoIP providers and other telecommunication resources. This section of the system’s online administration is where these provider resources are provisioned. The system is equipped to handle two types of provider settings Hardware Trunks and SIP Providers. (Diagram 15) (Diagram 16) Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 22: Hardware Trunks

    The Digium TDM04B Analog Line Card (4 PSTN line connections) (Diagram 17) − Connect the phone lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls. These connections are single pair; one line per jack. It may be necessary to Echo tune the system.
  • Page 23 2. The system can contain up to 2 cards that interface with analog or T-1 devices. Select the card models installed in your IP PBX individually and click Set for each card in order to tell the system which cards you have.
  • Page 24 Otherwise you can override the name and number that appears to those receiving calls on the corresponding channels. If you need to configure the system this way, contact IPitomy Tech Support at (941)306-2200 for the proper syntax. 9. Define the Outbound Caller ID Name for outbound calls on this trunk. If this is left blank, the name displayed on outbound calls will match what is registered with the provider.
  • Page 25 Ring Groups through which people respond to similar types of calls. Schedules that route callers to different destinations based on the time and date. Voicemail Boxes where callers can leave a message or get information. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 26: Sip Providers

    (T1 or plain old telephone line). SIP Provider settings vary widely. To simplify the provisioning we recommend that you ask the provider for a sample Asterisk configuration. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 27 (Diagram 21) Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 28 Otherwise you can override the name and number that appears to those receiving calls on the corresponding channels. If you need to configure the system this way, contact IPitomy Tech Support at (941)306-2200 for the proper syntax. 14. Enter Outbound Caller ID Name to override the caller ID name that is displayed on outgoing calls through this trunk.
  • Page 29 Schedules that when applied route callers to different destinations or people in the organization during specified times and dates. Voicemail Boxes where callers can leave a message. Menus through which callers can personally select from a variety of destinations in the system. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 30 2. Discern which provider from the list in the SIP Provider Window on the landing page is to be deleted. 3. Click on Delete button next to the selected provider. The SIP provider will be removed from the SIP Provider Window on the landing page. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 31: Destinations

    These system destinations (where and to whom calls will be routed) should be planned in advance. In most cases, there will be a menu to setup for an automated attendant. There will also be business hours to setup. The IPitomy Setup Worksheet helps organize provisioning information prior to installation.
  • Page 32 PSTN and cell numbers. Network Settings – These are extension authentication settings for SIP registration with the IPitomy IP PBX. This is also where selecting the model of telephone for Auto Configuration and changing button mapping is done. CODEC Permissions – The quality of voice transmission and bandwidth utilization are dictated by CODECs.
  • Page 33 (Diagram 23) (Diagram 23a) Toolbar: Edit Selected Button Function Commands Phone? Create Create new extensions for selected phones. You can upload extension details in a file manually enter information. Assign Assign existing extensions Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 34 Assign button with the Configure & Restart button. Toolbar: View Settings Button Function Commands Phone? Select All, None, Check or uncheck multiple Invert checkboxes with the click of a button. Refresh Scan network devices. Scanning is done Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 35 All of the network information from the last network scan is retained and used by filters. • Sort Order Determine what order items are listed in. Hover your cursor over the help icon next to the Sort Order fields for options. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 36 Maximum wait Maximum number of seconds to wait for all packets to return. Packet Count Number of packets to send. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 37 When these fields are blank Auto-Discovery uses default settings. Factory Default Wait Maximum seconds to wait for the phone Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 38 5. All of the phones you are attempting to setup are highlighted. Click the checkboxes next to these phones (verifying that you are only checking the ones from step 2.). Click the “Factory Default” under the Commands tab. Wait long enough Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 39 5. Check the Auto Number check box. If Auto-Discovery is going to be used skip to Step7. If Auto Discovery is not going to be used than fill in all the pertinent information for each Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 40 “Return to Extensions”. Phone Settings This tool allows you to modify a phone’s keys. It includes support for all Aastra and IPitomy model phones. It includes support for Aastra phones running firmware version 1.4.2.1081 Buttons: [Save Changes] – Save changes but does not restart the phone.
  • Page 41 Speed Dial Park Do Not Disturb Blind Transfer Call Pickup Voicemail Voicemail Gateway Record Fwd On Forwarding On Fwd Off Forwarding Off Set Fwd Set Forwarding Number Fwd Gateway Park Menu Intercom Directory Callers Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 42 A call is being placed from the extension. program a key’s state: Check the desired boxes (any of: Idle, Connected, Incoming, Outgoing). If no boxes are available for checking it means that the key will always be active. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 43 *US-Aleutian *US-Hawaii Volume Controls Headset Transmit Gain This is the audio volume level (dB) transmitted by the PBX to the phone. Headset Side Tone Gain This is the audio volume level (dB) of your Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 44 60. You can Daisy Chain up to 3 modules to a single phone. 536 Expansion Module - This module has 36 physical keys. Each key has an indicator lamp. The module requires printed labels to be inserted. You can Daisy Chain up to Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 45 2. Enter the number of extensions you wish to create and C lick Add. The Create Extensions page will appear. (Diagram 28) 3. Insert the Name to be associated with the extensions being created. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 46 Busy – Route calls to a specific destination when the extensio n is in use or do not disturb is selected. No Answer – Route calls to a specific destination when a call is not answered. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 47 Unavailable – Route calls to a specific destination when a phone is turned off, is not registered with the system, or has reached its call limit (as set in the IPitomy IP PBX). Changing Forward Settings To enable or disable forward settings: 1.
  • Page 48 Network settings automatically register in the extension through the system. These settings represent registration and identification information. The system (extension) defaults should not be changed without advanced knowledge of the behaviors of the particular settings. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 49 (Diagram 29) Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 50 This allows the user to tell the PBX whether to expect this extension to register as a local extension (LAN) or as a remote extension (WAN). This setting should be checked unless specifically told to change it by an IPitomy representative.
  • Page 51 Web-based interface. The configuration files are stored on the IPitomy IP PBX and used when the phone powers back on after a power down cycle. If the configuration files have been updated when the phone powers back on, a new configuration is loaded into the phone.
  • Page 52 Allow User to Control Phone Key Settings – When checked, this allows the user to modify their Phone Key settings when they log into the Smart Personal Console user interface. Internal Calls – Permits calls made from internal extensions. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 53 Phone sets. It should be noted that the standard method of Auto-Discovery of phones that IPitomy users are familiar with on Aastra Phones is also available on IP550. Auto-Provisioning is a feature enhancement though, for the IP550 and is not available on Aastra Phone sets.
  • Page 54 In order to Auto Provision you must follow the steps outlined briefly below. • Go to PBX setup->General and turn on Auto-Provisioning • Create an extension and under Advanced set the phone type to IPitomy 550 • On the phone press Menu followed by 7 •...
  • Page 55 You may also utilize the IPitomy setup worksheet which is available at the IPitomy web site which will provide you with a quick way of gathering this information as well as generating the .CSV file.
  • Page 56 PBX database this process from the phone will create the basic Extension information. Standard Button Programming is available as well on IP550 Phone through the PBX administration interface. Just as with Aastra Phones you can program the buttons and Soft- Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 57 It should also be noted that you can always perform the standard Auto-Discovery that has been available for Aastra Phone sets. This process can now be performed on IP550 also. It is the same as discussed in the Auto-Discovery section of the Manual. (Diagram 33) Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 58: Groups

    Round Robin (with memory) Least Recent Fewest Recent Fewest Calls Random Ring group definitions can be found in the Add a New Ring Group section of this guide. If a business has the following departments and people: Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 59 East Coast Sales (Destination - Group 1). West Coast Sales (Destination - Group 2). Customer Service (Destination - Group 3). Office Manager (Destination - Ext. 113). The menu prompt for this menu and group arrangement would read as follows: Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 60 4. Enter a Group Number. This number must be three or four digits in length. 5. Check Allow Paging with ** + the Group Number if this group will need ® to be paged. Note that only Aastra phones support this off-hook paging Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 61 Music on Hold – The caller hears music while waiting for a group member to pick up the call. Queue Dial String Queue Dial String is an advanced group setting reserved for IPitomy administrative support. This field should not be populated. Copyright © IPitomy Communication, LLC...
  • Page 62 5. Click Apply Changes when ready to implement changes to the system. Delete a Group 1. Click on Destinations and Groups. The Groups page will appear. 2. Click Delete. The Group will be removed. (Diagram 35) Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 63 Report Hold Time – Set to Yes if you would like the caller to hear an announcement declaring the estimated hold time before their call will be handled. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 64 PIN, and ID#, and select “Add” (Diagram 36). Agents appear under the drop down menu and can be added to any group (Diagram 37). Agents can also have a priority assigned specific to the individual group. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 65: Menus

    Menu Examples A business can create a variety of different menus to direct calling traffic through a business. Some common menu examples are defined for a business with the departments and people listed below. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 66 Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses. If you know the extension of the party you would like to reach you may dial it at any time. For: Sales, press 1. Customer Service, press 2. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 67 Group 1 (Sales) and set the ring strategy for this group to Ring All. This would direct calls to any available Sales Representative. Menu Example 3 – After Hours Menu This menu directs traffic when the office is closed. After hours calls would be routed Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 68 Enter the number of times the greeting is to play before timing out. The minimum number of times it will play is “1” and the maximum number of times it will play is “10.” Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 69: Meet-Me Conferences

    The menu will be removed from the Menu Window on the page. Meet-me Conferences The IPitomy Meet-me Conference Bridge allows groups of callers (large and small) to dial into a conference call. To gain access to the conference, participants dial into an extension and are admitted to the conference room by entering a PIN number.
  • Page 70 7. Click on Save Changes. 8. Click on Apply Changes when ready to implement the changes to the system. Meet-me Conferences Features Conference Calling offers several features that are available to participants in the Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 71: Voicemail

    (extensions 901 and 902), a group or an existing extension within the organization. 4. Enter the Name of the Mailbox. 5. Enter a Password for the Mailbox. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 72: Schedules

    Delete. The Voicemail box will be removed. Schedules A schedule is a destination. A schedule defines the destination to which calls are to be routed for a specified time period. A schedule can be used to define when a business, Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 73 The IPitomy IP PBX automatically creates a schedule when an extension is provisioned in the system. These schedules are very flexible. They are designed to accommodate even the most co mplex business hour scenarios.
  • Page 74 2. Click the Schedule Name containing the Holiday to be deleted. In the Holidays section, hig hlight the Holiday name you want to delete. 4. Click the “remove” button. 5. Click the “Save Changes” button. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 75: Branch Offices

    7. Select No for REGISTER. (Note that registration is not required if host is known). 8. Select Yes to Enable Trunking to allow Office 2 to use Office 1’s trunks for outbound routing. 9. Leave QUALIFY at 30000. 10. Click Save Changes Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 76 9. Leave QUALIFY at 30000. 10. Click Save Changes 11. Click Apply Changes To setup up multiple PBX’s just follow the above pattern linking each PBX to each other and use a unique dialing prefix for each one. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 77 These numbers are checked against existing system extensions to insure conflicts are not created. 4. Click the Add button 5. Apply Changes 6. Verify dialing the new extensions from phones registered to Office 2. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 78: Call Routing

    The IPitomy IP PBX allows for flexible routing arrangements. Calls can initially be routed to a Menu, Schedule, Extension or Group. Establishing Incoming Routing sets the default destination for all calls.

  • Page 79: Outgoing Routing

    3. Click on Apply Changes when ready to implement these changes to the system. Outgoing Routing Outgoing routing tells the system what service providers certain types of calls should use. The IPitomy IP PBX comes with common outgoing call routes already provisioned in the system: 7 digit dialing 10 digit dialing 11 digit (1+ dialing) Copyright ©...
  • Page 80 3. Repeat this process until the providers are in the order calls should be routed over the available service providers. Adding a Service Provider 1. Select a service provider from the drop-down box to the left of the Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 81: Pbx Setup

    Installation Note 5 Default Settings For Existing Routes The Outgoing Call Routes already in the IPitomy IP PBX have the following default settings Route Type and route Number. These default settings cannot be changed. The Name of the route, service provider associated with the route and the order in which service providers are selected for the route can be changed.

  • Page 82: Database

    Database The IPitomy IP PBX is like a computer, in that; information can be stored in the system or backed up in case it goes down. For additional protection, the system also allows a copy of the system setup to be stored in an external source like a computer or CD. The Database section of online administration manages the process of downloading and storing copies of the system setup to the system itself or an external source.

  • Page 83: Voicemail

    Backup file. Voicemail System-wide voicemail defaults define the rules by which voicemail boxes operate. In the IPitomy IP PBX General, Menu and Email settings can be set for voicemail boxes system-wide. General General settings relate to the capacity (storage time and message length) of a voicemail box.
  • Page 84 3. Voicemail Server can either be Loc (local) or Ext (External). Local – internal PBX mail server External – an external mail server such as (smtp.ipitomy.com) 4. Authentication Required can either be Yes or No Yes – authentication is required for this mail server No –...

  • Page 85: Session Initiation Protocol (Sip) Settings

    Advanced SIP settings define in more detail the management of network traffic. These settings are automatically provisioned when the system registers with the router. In most business implementations it is not necessary to make changes to Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 86: Prompts

    Prompts A prompt or greeting can welcome a caller to the business, direct them to a destination, provide instructions or deliver information. The IPitomy IP PBX makes managing prompts easy. Upload Voice Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear.

  • Page 87: Music On Hold

    7. Open the file using the operating system. The file will appear in the Load This Music File Window. 8. Click on Upload File. The file will appear under the play list of which it was uploaded too. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 88: Feature Codes

    4. Click Apply Changes. Feature Codes Found in the PBX Setup section of online administration, the IPitomy IP PBX provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes. Click PBX Setup and Feature Codes.

  • Page 89: Services

    Reports The IPitomy IP PBX offers System Administrators a set of reporting tools to help manage calling traffic. Reporting tools also includes a diagnostic report used by IPitomy to evaluate the system’s performance.

  • Page 90: Diagnostics

    The System Diagnostics page in the system’s online administration is a utility used by IPitomy Customer Service Representatives for system diagnostics. The System Diagnostics page is meant only to be used with the support of an IPitomy Customer Service Representative.
  • Page 91 The Recordings section allows you to: Listen to recordings. Download recordings. Delete recordings. This page will display all recorded calls on the PBX. Only extensions with allow call recording selected are able to use this feature. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 92: Smart Personal Console

    Smart Personal Console The IPitomy IP PBX offers users a set of tools to manage Call Traffic, Phone Settings and Voicemail. Collectively, these tools are known as your Smart Personal Console. Login Screen (Diagram 52) Before you can use the Smart Personal Console you must log into the system. Direct your web browser to the IP PBX network address followed by ‘/ippbx/spc’.

  • Page 93: My Account

    Delete Email After – Define the number of days in which voicemail messages are to be automatically deleted from a mailbox. Forwarding The forwarding settings are made to be very user friendly. The settings may be modified Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 94 If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy IP PBX allows calls to be forwarded to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls can be forwarded to any destination (or telephone number) in the drop-down list or any telephone number.
  • Page 95 Forwarding. This feature will only be available if it has been enabled by your system administrator. Personal Schedule (Can be allowed or denied from Advanced Extension page) (Diagram 55) Follow Me (Can be allowed or denied from Advanced Extension page) (Diagram 56) Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 96 This allows a new element of flexibility and freedom to users of IPitomy phone systems. Copyright © IPitomy Communication, LLC...
  • Page 97 To access the Follow Me feature users must log in to their Smart Personal Console (SPC). This is accessed from the main log in page of the IP PBX. See Diagram 54. Administrators may access this from the advanced features for the Extension.
  • Page 98 (Diagram 59) From this screen select the Follow Me Manage Numbers and Settings button this will give you the Management Screen for Follow Me Settings. See Diagram 60. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 99 1-20 (20 being lowest 1 being highest) as search order. The Use radio box allows you to easily turn on and off numbers to be dialed. Since the SPC can be accessed via remote management, this allows the users to modify and create these lists from remote locations easily. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 100: Call Log

    Example: 200 Messages | Previous 180-200 Next In the example, you are viewing messages 180 through 200 out of a total of 200 messages. Remember that calls are listed from most recent to oldest, so the first Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 101: Voicemail

    A sound file that has already been listened to. Save a Voicemail Message to your Computer. Click on the download icon to save a message. Upload a sound file to use as a greeting. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 102 You can sort by Name, Number, Time and message Length by clicking on the appropriate column heading. Searching You can search for names and phone numbers. The search can be of all folders or the Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 103: My Greetings

    How to Disable all Greetings 1. Click the checkboxes next to enabled items. 2. Click the “Disable” button. A. Which Greetings to Use? Temporary – This overrides all other Voicemail greetings. If you just want a single Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 104 2. Click on the Enable button. Advanced Tip: If you would like to change a greeting but not delete the greeting you are changing, first Disable the greeting. Then Install (upload) the new greeting. Both the Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 105: Appendices

    The old greeting is marked disabled. The new greeting is marked enabled. Be careful not to disable the new greeting or the old greeting will be lost. To remove the new greeting, delete it OR enable the old greeting. Appendices Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 106: Appendix 1: Ip Telephones

    VoIP technology by offering a flexible, interoperable solution at an affordable price. IPitomy 9112i The Model 9112i is a value priced, basic single line IP Telephone with speakerphone offering a flexible, interoperable IP solution that meets VoIP budgets for most applications. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 107: Ipitomy 480I Ct

    IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 55i is ideally suited for moderate to heavy telephone users who require more one touch feature keys and XML based programs.

  • Page 108: Ipitomy 550

    The attractive appearance and sturdy stand provide a professional look and feel. The IP550 enhances the performance of the IPitomy IP PBX systems and is far more integrated that other open standards SIP based endpoints.

  • Page 109: Ipitomy 57I Ct

    IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 57i CT is ideally suited for executives, heavy telephone users who require more one touch feature keys and a large screen to take full advantage of XML based programs and mobile warehouse, support and retail staff.

  • Page 110: Counterpath™ Eyebeam

    Instant messaging (IM) and presence management. Multi-party and ad-hoc voice and video conferencing (IP and PSTN). Voice and video call recording. Pop-up management of incoming calls. Security offering signaling and media encryption via TLS and SRTP streams. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 111 6. Create a User Name. This is the extension the phone will be off of the IPitomy IP PBX. Be sure to use a number that is not being used by an existing extension. 7. Enter a Password. This password will need to be the same as the one used in the IPitomy IP PBX Extension Setup (Add New) page.
  • Page 112 Unavailable – Route calls to a specific destination when a phone is turned off, is not registered with the system or has reached its call lim (as set In the IP PBX). Provisioning Forward Settings Pick the setting to be provisioned –...
  • Page 113 If the Forward setting is Enabled, you can choo se to select a destination from the drop-down list. The IPitomy IP PBX allows calls to be forwarded to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls can be forwarded to any destination (or telephone number) in the drop-down list or any telephone number.

  • Page 114: Appendix 2: Ip Addresses

    Default Gateway Determining an Available IP Address Adding the IPitomy IP PBX to an existing Local Area Network (LAN) requires knowing what IP address can be given to the system. Every new piece of equipment added to the network must have its own IP address.
  • Page 115 IP Address is in use. Continue pinging IP addresses on “*[192.168.1.XXX]” that are greater than “*[192.168.1.249]” until you find a “Destination net unreachable.” Make a record of this IP address in the IPitomy IP PBX Installation Checklist to use later in the installation. (Diagram 67) Implementation Note 7 Exact IP addresses will be determined by your specific network.

  • Page 116: Appendix 3: Dhcp Settings

    In a scenario with 50 users, "192.168.1.49" would be the last auto assigned IP address in the pool. To set an IP address outside the DHCP pool, statically assign the system to a number beyond the pool (e.g., 192.168.1.249). Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 117: Appendix 4: Router Configuration

    UDP and TCP (Name = RTP). 5. Open ports 4569 to 4569 on the IP address for the system being installed for both UDP and TCP (Name = IAX2). (Diagram 68) 6. Click Apply Changes. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 118: Appendix 5: Network Console

    Network Type by typing 1 and pressing Enter. A blank option [ ] indicates that you cannot edit the value in the current context. Menus Each menu screen contains 4 sections: Menu Location. “Using” (Live) System Settings. Database Settings. Commands. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 119 Menu Location The location “bar” tells you where in the configuration system you are. For example, the Main Menu is “IPitomy Networking – TCP/IP Settings”. Another menu is “IPitomy Networking – TCP/IP Settings – Subnet Mask” “Using” (Live) System Settings This section always contains the current network system information.

  • Page 120: Network Type

    2. Save & Update. Renewing DHCP Lease 1. Verify Network Type is set to “DHCP”. 2. Save & Update. Network Type Sub Menu (Diagram 71) Other Menus [W] Web Server [H] Host Access [F] Fix Database Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 121 Changes to the Host access list are installed immediately. They are database independent so custom changes do not migrate from one box to another via a database backup file. Copyright © IPitomy Communication, LLC 0007VRF...

  • Page 122: Tips For Using The Ipitomy Ip Pbx Network Console

    From here you can factory default your database. This will permanently change your system. Be sure this is really what you want to do before proceeding. Tips for Using the IPitomy IP PBX Network Console Always read the text near the cursor before pressing keys. Otherwise you could miss an important warning message.

  • Page 123: Appendix 6: Troubleshooting

    You have to go to PBX>Services and click on the Restart PBX button in order for the changes to take effect. Why can’t I delete a menu? Be sure the menu is not being used in incoming routing. What is the default IP Address for the IP PBX? 192.168.1.249 For all most recent troubleshooting FAQ’s please visit www.ipitomy.com Copyright ©...

  • Page 124: Glossary

    Caller ID – Displays the name and telephone number of a person calling. Call Detail Record (CDR) – Information about calls collected from the IPitomy IP PBX for a specified period of time. This report is downloadable. The report details the number of calls, call duration, call origination and call destination.
  • Page 125 Wireless Local Area Network (WLAN) – A link between two or more computers in a network without wires. Wireless LANs use radio waves to communicate between computers in a limited area. Copyright © IPitomy Communication, LLC 0007VRF...
  • Page 128 IPitomy Communications, LLC Phone: 941.306.2200 Email: info@ipitomy.com www.ipitomy.com Corporate Offices: 1940 Northgate Blvd. Suite B-1 Sarasota, FL 34234...

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