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Warranty Details - Bosch OptiFlow Professional GWH12 1 CTD E23 Operating Manual

Gas continuous flow water heater
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14 | Warranty details

Warranty details
Robert Bosch (Australia) Pty Ltd
(Bosch) Manufacturer's Warranty
(Applicable for purchases from 1 January 2012)
All Bosch hot water units are carefully checked, tested and
subject to stringent quality controls.
1. Warranty
Bosch offers, at its option, to repair or exchange this Bosch hot
water unit or the relevant part listed in clause 2 below at no
charge, if it becomes faulty or defective in manufacture or
materials during the warranty period also stated in clause 2.
This warranty is offered in addition to any other rights or
remedies held by a consumer at law.
2. Warranty periods & coverage
(a) Domestic applications: 3 years (parts and labour)
(b) Heat exchangers used in domestic applications: 12 years
(parts only)
(c) Commercial applications: 12 months (parts and labour)
(d) Heat exchangers used in commercial applications: 12
months (part only)
All warranty periods commence on the date of purchase of the
hot water unit by the end-user. However, where the date of
purchase by the end-user is more than 24 months after the
date of manufacture, all warranty periods will automatically
commence 24 months after the date of manufacture.
3. Warranty exclusions
This warranty is VOID if any damage to or failure of the hot
water unit is caused wholly or partly by:
(a) faulty installation
(b) neglect, misuse, accidental or non-accidental damage,
failure to follow instructions
(c) use of the unit for purposes other than which it was
designed or approved
(d) unauthorised repairs or alterations to the unit without
Bosch's consent
(e) use of unauthorised parts and accessories without Bosch's
(f) use of non-potable water or bore water in the hot water unit
(see product instructions for further details)
(g) continued use after a fault becomes known or apparent.
This warranty DOES NOT include:
(a) costs of consumables or accessories
(b) wear and tear, normal or scheduled maintenance
(c) to the extent permitted by law, any damage to property,
personal injury, direct or indirect loss, consequential losses or
other expenses
(d) changes in the condition or operational qualities of the hot
6 720 813 938 (2016/06)
water unit due to incorrect storage or mounting or due to
climatic, environmental or other influences.
NOTE: Any service call costs incurred by the owner or user of
the hot water unit for any matter not covered by the terms of
this warranty will not be reimbursed by Bosch, even if those
costs are incurred during the warranty period. If the hot water
unit is located outside the usual operating area of a Bosch
service agent, the agent's travel, freight or similar costs are not
covered by this warranty and must be paid by the owner or user
of the hot water unit.
4. Warranty conditions
(a) Proof of purchase may be required.
(b) The hot water unit must be installed by an authorised and
licensed installer.
(c) Proof may be required of the date of installation and correct
commissioning of the hot water unit has been carried out to
Bosch's satisfaction (such as a certificate of compliance).
(d) Repair or replacement of the hot water unit or any parts
under this warranty does not lengthen or renew the warranty
(e) This warranty is not transferable and is only offered to the
original purchaser of the hot water unit.
(f) No employee or agent of Bosch is authorised to amend the
terms of this warranty.
(g) This warranty only applies to Bosch hot water units
purchased from an authorised reseller and installed in Australia
or New Zealand.
(g) To the extent that any condition or warranty implied by law
is excludable, such condition or warranty is excluded.
5. How to lodge a warranty claim and warranty procedure
(a) Warranty claims must be made with the Bosch Customer
Contact Centre (Australia: ph 1300 307 037; New Zealand: ph
0800 543 352). Please be ready to provide the model and
serial numbers, date of installation, purchase details and a full
description of the problem. Warranty claims must be made
before the end of the warranty period.
(b) All warranty service calls must conducted by an authorised
Bosch service agent.
(c) Invoices for attendance and repair of a hot water unit by
third parties not authorised by Bosch will not be accepted for
payment by Bosch.
6. Privacy Act 1988 (Cth)
A customer's personal information collected during warranty
claims may be used for the provision of customer support, for
the provision of information about products and services and
for other marketing activities undertaken by Bosch and its
Bosch Service Agents who are authorised to carry out warranty
repairs on behalf of Bosch (Purpose). Bosch is committed to
protecting the privacy of its customers' personal information. It
will act in compliance with the National Privacy Principles and
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