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SUPPORT FOR USA
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Walkabout Products – Support and Services
Software and Operational Support
Dictaphone shall provide at no-charge, product support by tele-
phone on the Walkabout products for a period of 90 days initiated
from the day of shipment to the customer. The no-charge period of
support assumes a PC with a functioning sound card and access to
the shared directory used to pass dictation to the software system.
It does not include the setup or support of other vendor's products,
sound cards, mail programs, Internet access or networking issues.
The Walkabout model and serial number is required to obtain the
initial 90 days of telephone support. The Walkabout serial number
is located either on the back or inside the battery compartment of
the product. Product support will be provided via a toll-free call. To
contact the initial 90-day-no-charge Walkabout Support Center in
the United States, dial (800) 677-7928.
Support after the first 90 days from the date of shipment will be pro-
vided on a per minute charge basis unless an Assured Performance
Plan (APP) contract is purchased.
This support applies to the United States only. All other countries,
please refer to your dealer's support policy.
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