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INSTALLATION AND OPERATION MANUAL
HE350
(VB00005 model)
US ENVIRONMENTAL PROTECTION AGENCY
PHASE II CERTIFIED WOOD FIREPLACE
Listed to standards ULC-S610 and UL 127
www.occanada.com
Manufactured by:
Stove Builder International Inc.
250 rue Copenhague, Saint-Augustin-de-Desmaures (Quebec), Canada, G3A 2H3
After-sale service: 418-908-8002
E-mail: tech@sbi-international.com
READ AND KEEP THIS MANUAL FOR REFERENCE
This manual is available for free download on the manufacturer's web site. It is a copyrighted document.
Re-sale is strictly prohibited. The manufacturer may update this manual from time to time and cannot be
responsible for problems, injuries, or damages arising out of the use of information contained in any manual
obtained from unauthorized sources.
45856A
Printed in Canada
30-08-2016

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Summary of Contents for Ventis HE350

  • Page 1 INSTALLATION AND OPERATION MANUAL HE350 (VB00005 model) US ENVIRONMENTAL PROTECTION AGENCY PHASE II CERTIFIED WOOD FIREPLACE Listed to standards ULC-S610 and UL 127 www.occanada.com Manufactured by: Stove Builder International Inc. 250 rue Copenhague, Saint-Augustin-de-Desmaures (Quebec), Canada, G3A 2H3 After-sale service: 418-908-8002 E-mail: tech@sbi-international.com...
  • Page 2 THANK YOU FOR CHOOSING THIS VENTIS WOOD FIREPLACE As one of North America’s largest and most respected wood stove and fireplace manufacturers, Stove Builder International takes pride in the quality and performance of all its products. We want to help you get maximum satisfaction as you use this product.
  • Page 3: Table Of Contents

    Ash Removal ........................19 4.3.3 Raking Charcoal ....................... 19 4.3.4 Firing Each New Load Hot ....................19 4.3.5 Shutting Down the Air Supply ..................20 Maintaining Your Wood Heating System ............23 Fireplace Maintenance ....................... 23 HE350 - Installation and Operation Manual...
  • Page 4 Minimum Chimney Height ....................45 The Relationship Between the Chimney and the House ............ 45 7.4.1 Why the chimney should penetrate the highest heated space ........45 Chimney Installation Notes ....................46 Chimney Installation Instructions ..................49 HE350 - Installation and Operation Manual...
  • Page 5 Keep your sales invoice. We also recommend that you register your warranty online at http://www.occanada.com/en/service-support/warranty-registration Registering your warranty online will help us track rapidly the information we need on your unit. HE350 - Installation and Operation Manual...
  • Page 6: Part A - Operation And Maintenance

    DO NOT ELEVATE THE FIRE BY MEANS OF GRATES, ANDIRONS OR OTHER MEANS. • DO NOT OBSTRUCT AIR INTLETS. THIS FIREPLACE NEEDS AIR FOR ITS GOOD OPERATION. DO NOT BLOCK THE HOT AIR VENTS TO THE FIREPLACE AS THIS WILL CAUSE THE FIREPLACE TO • OVERHEAT. HE350 - Installation and Operation Manual...
  • Page 7 RISK OF FIRE OR INJURY, DO NOT INSTALL AN UNVENTED GAS LOG SET INTO THIS FIREPLACE. PLEASE NOTE THAT THE PICTURES SHOWN IN THIS MANUAL ARE GENERIC AND MAY NOT MATCH EXACTLY THE LOOK OF YOUR FIREPLACE. HE350 - Installation and Operation Manual...
  • Page 8: General Information

    Higher Heating Value of the fuel. Lower Heating Value of the fuel. Optimum overall efficiency at a specific burn rate (LHV). This appliance is officially tested and certified by an independent agency. Carbon monoxide. HE350 - Installation and Operation Manual...
  • Page 9: General Features

    CAN/CSA-Z240 MH standard. The recommended log length is 16 inches, placed in the north-south orientation. For more details see section 3 – Fuel. HE350 - Installation and Operation Manual...
  • Page 10: Measurements

    2.3 Measurements HE350 - Installation and Operation Manual...
  • Page 11 HE350 - Installation and Operation Manual...
  • Page 12: Zone Heating And How To Make It Work For You

    2.4 Zone Heating and How to Make it Work for You Your new HE350 wood fireplace is a space heater, which means it is intended to heat the area it is installed in, as well as spaces that connect to that area, although to a lower temperature. This is called zone heating and it is an increasingly popular way to heat homes or spaces within homes.
  • Page 13: What Is Your New Fireplace Made Of

    3.1.1 What is Good Firewood? Good firewood has been cut to the correct length for the fireplace, split to a range of sizes and stacked in the open until its moisture content is reduced to 15% to 20%. HE350 - Installation and Operation Manual...
  • Page 14: Tree Species

    Even when dried, unsplit logs are difficult to ignite because they don’t have the sharp edges where the flames first catch. Logs as small as 3” (75 mm) should be split to encourage drying. HE350 - Installation and Operation Manual...
  • Page 15: How To Dry Firewood

    Firewood that is ready to burn has a moisture • content between15% and 20% by weight and will allow your fireplace to produce its highest possible efficiency. HE350 - Installation and Operation Manual...
  • Page 16: Judging Firewood Moisture Content

    • DO NOT POKE OR STIR THE LOGS WHILE THEY ARE BURNING. • USE ONLY FIRELOGS THAT HAVE BEEN TESTED FOR USE IN FIREPLACES (SEE ULC/ORD-C127, COMPOSITE FIRELOGS) AND PRIOR TO USE, REFER TO FIRELOG WARNINGS AND CAUTIONS MARKINGS ON PACKAGING. HE350 - Installation and Operation Manual...
  • Page 17: Operating Your Fireplace

    Once the fire has ignited, close the door and leave the air control fully open. A conventional kindling fire with paper under finely split wood. HE350 - Installation and Operation Manual...
  • Page 18: Two Parallel Logs

    When you burn in cycles, you rarely need to open the fireplace’s loading door while the wood is flaming. This is an advantage because there is more chance that smoke will leak from the fireplace when the door is opened as a full fire is burning. HE350 - Installation and Operation Manual...
  • Page 19: Ash Removal

    Heats the chimney so it can produce strong, steady draft for the rest of the cycle. • DO NOT LEAVE THE FIREPLACE UNATTENDED WHILE A NEW LOAD IS BEING FIRED HOT. DO NOT OVERFIRE. HE350 - Installation and Operation Manual...
  • Page 20: Shutting Down The Air Supply

    Example of operating sequence : A : Cold start or Maximum burn rate B : Mid-High until the factory setting temperature is reached. B-2 or B-1 : Mid-Low or Low once the factory setting is reached. HE350 - Installation and Operation Manual...
  • Page 21 In the B position, it is also possible to close the air supply manually if a power failure occurs by pushing the small lever to the left. HE350 - Installation and Operation Manual...
  • Page 22 The climate zone you live in, and • The time of year. • The table below provides a very general indication of the maximum burn cycle times you are likely to experience, based on firebox volume. HE350 - Installation and Operation Manual...
  • Page 23: Maintaining Your Wood Heating System

    This is normal and can be easily removed when the fireplace is cool by wiping with a damp cloth or paper towel and then drying. Never try to clean the glass when the fireplace is hot. HE350 - Installation and Operation Manual...
  • Page 24: Door Adjustment

    Therefore, the gasket should be inspected periodically to check for a good seal. The gasket seal may be improved with a simple latch mechanism adjustment. To adjust: 1. Remove the split pin by pulling and turning it using pliers. (A) HE350 - Installation and Operation Manual...
  • Page 25: Door Alignment

    3/32” Allen key to free the adjustable hinge rods. Using a flat screwdriver, turn the adjustable hinge rods in the direction shown to adjust the doors. Tighten all door hinge pressure screws when they are at the desired positions. HE350 - Installation and Operation Manual...
  • Page 26: Replacing The Door Gaskets

    Use the correct replacement gasket: (A) for the doors and (H) for the doors junction. Both can be purchased from your retailer. The diameter and density of the gasket is important to getting a good seal. HE350 - Installation and Operation Manual...
  • Page 27: Replacing The Door Glass

    5.1.6 Replacing the Door Glass The glass used in the HE350 is 5 mm thick of dimension 17.78" x 15.76" (45,16cm x 40,03cm) and tested to reach temperatures up to 1400º F. If the glass breaks, it must be replaced with one having the same specification.
  • Page 28 Do not over-tighten the screws. Note that the two main causes of broken door glass are uneven placement in the door and over-tightening of retaining screws. HE350 - Installation and Operation Manual...
  • Page 29: Cleaning And Painting The Fireplace

    Use a plastic or steel brush. Contact your local municipal or provincial fire authority for information on how to handle a chimney fire. Have a clearly understood plan to handle a chimney fire. HE350 - Installation and Operation Manual...
  • Page 30: Cleaning The Chimney

    4. Clean the inside of the firebox. 5. Re-install the baffle, the air tubes and the rain cap. CAUTION OPERATION OF YOUR HE350 WITHOUT THE BAFFLE MAY CAUSE UNSAFE AND HAZARDOUS TEMPERATURE CONDITIONS AND WILL VOID THE WARRANTY. HE350 - Installation and Operation Manual...
  • Page 31: Fire Baffle Removal Prior To Cleaning The Chimney

    5. Check outside to ensure that sparks and hot embers coming out of the chimney are not igniting the roof; 6. Do not use the fireplace again until your chimney and fireplace have been inspected by a qualified chimney sweep or a Fire Department Inspector. HE350 - Installation and Operation Manual...
  • Page 32: Part B - Installation

    DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE. • • THIS FIREPLACE HAS NOT BEEN TESTED TO BE INSTALLED IN A MOBILE HOME. THIS FIREPLACE HAS NOT BEEN TESTED TO BE INSTALLED INSIDE A • MASONRY CHIMNEY. HE350 - Installation and Operation Manual...
  • Page 33: Regulations Covering Fireplace Installation

    6.2 Regulations Covering Fireplace Installation When installed and operated as described in these instructions, the HE350 wood fireplace is suitable for use in residential installations. In Canada, the CSA B365 Installation Code for Solid Fuel Burning Appliances and Equipment and the CSA C22.1 Canadian National Electrical Code are to be followed in the absence of local code requirements.
  • Page 34: Transportation Packaging

    6.3.2 Transportation Packaging To facilitate transportation of the HE350 fireplace before installation, we have designed a transportation packaging that allows reducing the weight. The fireplace refractory panels are in a box you can carry separately. We suggest you install the refractory panels after the setting up of the fireplace. To install the refractory panels, see APPENDIX 5 - Refractory slabs Replacement.
  • Page 35: Raised Base Installation Of More Than

    6.3.5 Raised base installation of more than 12" (R value for the hearth extension not required) The HE350 may be installed directly on the floor or on a raised combustible or non combustible base. If the fireplace is elevated more than 12" (B), an R value for the hearth extension is not required. However, the upper and lower angle, for the full width of the floor protection, must be protected 2"...
  • Page 36 CLEARANCE MINIMUM MEASUREMENTS 84" (2,13m) minimum 2" (51 mm) HE350 - Installation and Operation Manual...
  • Page 37: On The Floor Or On A Raised Base Of Less Than 12" Installation

    This is because R values are additive, whereas K values are not. To find the corresponding R factor to use for some selected materials, please see Table 1 : Thermal Characteristics of Common Floor Protection Materials*. HE350 - Installation and Operation Manual...
  • Page 38 * Information as reported by manufacturers and other resources. ** For a 1/8" thickness. You cannot «stack» horizontal still air to accumulate R-values; you must separate each layer of horizontal still air with another non-combustible material. HE350 - Installation and Operation Manual...
  • Page 39: Minimum Hearth Extension Requirements

    (C). The joint between the hearth extension and the fireplace hearth needs to be made of a piece sheet metal (not included). CLEARANCES 32" (813 mm)* 49" (1245 mm) 8" (203 mm) CAUTION DO NOT LEAVE CARPET UNDER THE FLOOR PROTECTION IN FRONT OF THE FIREPLACE. HE350 - Installation and Operation Manual...
  • Page 40: Framing Construction

    FIREPLACE. THIS AREA MUST REMAIN EMPTY FOR A HEIGHT OF 84" (2.13 M) MEASURED FROM THE BASE OF THE FIREPLACE. LEGEND Combustible material allowed in this area Non-combustible material only in this area MEASURMENTS 50 3/4" (128,8 cm) 26 7/8" (68,3 cm) HE350 - Installation and Operation Manual...
  • Page 41 NOTE THIS FIREPLACE IS BUILT IN ORDER TO MAINTAIN A 1/2" GAP MINIMUM BETWEEN THE FIREPLACE AND THE FACEPLACE. IT IS RECOMMANDED TO HAVE THE NON COMBUSTIBLE MATERIAL FLUSH WITH FIREPLACE. HE350 - Installation and Operation Manual...
  • Page 42 CAUTION VALUES (M) AND (N) ARE MINIMUM MEASUREMENTS. THEY MAY NEED TO BE INCREASED TO ALLOW INSTALLATION OF A FRESH AIR INTAKE KIT OR FORCED AIR KIT, OR DEPENDING ON THE FINISH MATERIAL USED. HE350 - Installation and Operation Manual...
  • Page 43: Facing

    THE FACEPLATE IS DESIGNED TO OVERLAP THE MATERIAL SURROUNDING THE FIREPLACE. IF THE MATERIAL IS THICKER, USE A FACEPLATE GAUGE FOR POSITIONING AND MAKE SURE THAT THE FACEPLATE CAN BE REMOVED AFTER IT HAS BEEN INSTALLED. HE350 - Installation and Operation Manual...
  • Page 44: Installation Of A Non Combustible Shelf

    It is possible to install a shelf but it must be made of non combustible materials. It must be installed at at least 52" from the base of the fireplace. WARNING THE SHELF WILL BE HOT. DO NOT PUT COMBUSTIBLE MATERIAL ON THE SHELF. HE350 - Installation and Operation Manual...
  • Page 45: The Venting System

    HE350 - Installation and Operation Manual...
  • Page 46: Chimney Installation Notes

    • The HE350 is listed only with chimney system described in Table 3 : LISTED CHIMNEY FOR YOUR HE350. • A chimney venting a fireplace shall not vent any other appliance.
  • Page 47 • For installations where more than one chimney is located in the same non-chase or within the same area, we suggest that their terminations be separated by at least 16" (410 mm) horizontally, and 18" (460 mm) vertically. This separation is to prevent smoke migrating from one chimney to another. HE350 - Installation and Operation Manual...
  • Page 48 18" 457.2mm 457.2mm 18" 457.21mm 16" 16" 406.4mm 406.4mm CHIMNEY: 12" (305 mm) MIN. ABOVE ROOF FLASHING RIDGE CHIMNEY Note: The chimney chase on the roof must be the same size as the flashing. HE350 - Installation and Operation Manual...
  • Page 49: Chimney Installation Instructions

    7.6 Chimney Installation Instructions Always refer to the chimney manufacturer’s Installation manual to ensure a safe installation. Some non- illustrated parts may be required. 7.6.1 Figures of Typical Chimney Installation Direct installation Exterior offset installation HE350 - Installation and Operation Manual...
  • Page 50: Exterior Offset Installation

    7.6.3 Installation Instructions WARNING • THE STRUCTURAL INTEGRITY OF THE FLOOR, WALL, AND CEILING/ROOF MUST BE MAINTAINED. • THE FLOOR AND WALLS BELOW THE ATTIC MUST BE INSULATED USING THE SAME INSULATION. HE350 - Installation and Operation Manual...
  • Page 51 8. Install the chimney cap (G). 9. When a ventilated roof flashing is installed, precautions are to be taken not to caulk or seal the ventilating openings. HE350 - Installation and Operation Manual...
  • Page 52: Offset Chimney Installation

    5. From below, install a firestop supplied by the chimney manufacturer. 6. A support must be used on the first 15' section (4.6 m). 7. Continue with the regular installation. Table 3 : LISTED CHIMNEY FOR YOUR HE350 CHIMNEY BRAND...
  • Page 53: Angled Wall Radiation Shield

    Only one is required. Follow the chimney manufacturer’s installation instructions. In cold climate locations, it is recommended that you use the insulated wall radiation shield since it will maintain the home’s thermal barrier. INSULATED WALL RADIATION SHIELD GYPROCK INSULATED WALL HE350 - Installation and Operation Manual...
  • Page 54: Chimney Support Installation

    Check the outdoor air duct for soot deposits when the venting system is cleaned and inspected. HE350 - Installation and Operation Manual...
  • Page 55: Appendix 1 - Hot Air Circulation Grille - Modern Style (Ac01378)

    It is possible to connect a hot air circulation grille kit in the fireplace facing. This kit allows distributing heat to the room using natural convection. For the complete installation procedure, see the installation manual provided with the kit. You can also download this manual on the website. HE350 - Installation and Operation Manual...
  • Page 56: Appendix 2 - Forced Air Distribution Kit (Va4460)

    (NOT TESTED TO EPA STANDARDS) It is possible to connect a forced air distribution kit on either sides of the HE350. This kit allows distributing heat to another room up to 50 feet (15 m) of the fireplace. The insulated flexible pipe (not included in the kit) must be HVAC type pipe and must comply with ULC S110 and/or UL 181, Class 0 or Class 1 Standards and must withstand temperatures up to 250 °F.
  • Page 57 • A 1" CLEARANCE TO COMBUSTIBLE MATERIALS (A) MUST BE LEFT AROUND THE TERMINATION GRILL . For the complete installation procedure, see the installation manual provided with the kit. You can also download this manual on the web site. HE350 - Installation and Operation Manual...
  • Page 58: Appendix 3 - Blower Maintenance Or Replacement

    2. With a short square head screwdriver, remove the 4 screws (C) holding in place the heat shield (B). 3. Remove and keep the heat shield (B) and the 4. Cut the Tie wrap (D) 4 screws (C). HE350 - Installation and Operation Manual...
  • Page 59 5. Unplug the blower’s electric wires (F) and (G). 6. Lift the blower (E) located under the firebox towards the back. 7. Turn 90° to pull out. Repeat the steps in reverse order to reinstall the fan. HE350 - Installation and Operation Manual...
  • Page 60: Appendix 4 - Installing The Fresh Air Intake Kit

    Class 0 or Class 1 Standards and must withstand temperatures up to 250 °F. o The outside wall termination (E). o Adjustable clamps (2X) (C). Note: Only remove the knock-out that will be connected to the fresh air inlet. HE350 - Installation and Operation Manual...
  • Page 61 1. Remove the knock out located on the right-hand side of your fireplace. 2. Install the 5" adapter included in your fireplace. Align the notch on the adaptor with the one on the fireplace and turn clockwise. HE350 - Installation and Operation Manual...
  • Page 62 6″ pipe diameter. The maximum pipe length is 30 ft (9 m). WARNING TO AVOID CONDENSATION AND RUST IN YOUR FIREPLACE, IT IS RECOMMENDED TO USE AN INSULATED PIPE LONG ENOUGH (MINIMUM 10FT) AND CONTAINING A "P-TRAP". HE350 - Installation and Operation Manual...
  • Page 63 For a better seal, you may also use aluminum tape. Wrap the tape around the joint between the flexible pipe and the air inlets. Carefully push the insulation and plastic cover back over the pipe. Fix the plastic in place using aluminum tape. HE350 - Installation and Operation Manual...
  • Page 64: Appendix 5 - Refractory Slabs Replacement

    (A & B). remove the slab holders (D) and the left and right refractory slabs (C). 3- Remove the rear refractory slab (E). To install new refractory slabs, follow the above steps in reverse. HE350 - Installation and Operation Manual...
  • Page 65: Appendix 6 - Installation Of Secondary Air Tubes And Baffle

    1. Remove the inner ash retainer and the floor refractory 2. Using a power screwdriver and hex tip slab (A & B). 5/16", remove the slab holder (D) and the left refractory slab (C). HE350 - Installation and Operation Manual...
  • Page 66 6. Repeat steps 4, 5 and 6 for the two tubes in the back then install the baffle. Then, install the two front tubes. To remove the tubes use the above steps in reverse order. Note that secondary air tubes replaced without removing the baffle board. HE350 - Installation and Operation Manual...
  • Page 67 The air tubes are identified for placement as follows: Model Type of tube HE350 fireplace Front ► 95 holes of 0.141" Middle front ► 67 holes of 0.125’’ Middle rear ► 67 holes of 0.109’’ Rear ► 67 holes of 0.101’’ HE350 - Installation and Operation Manual...
  • Page 68: Appendix 7 - Air Control Snap Disc Replacement

    (D) and the left refractory slab (C). 3. Remove the 4 bolts (E) holding the access door 4. Remove the thermodisc (G) by unscrewing the 2 (F) with a 1/4" ratchet. screws holding it in place (H). HE350 - Installation and Operation Manual...
  • Page 69: Appendix 8 - Electrical Wiring

    Connect the black wire with the black wire of the terminal block. The ground (green or skinned wire) must be attached to the fireplace metal frame. See appendix 9 for parts list. HE350 - Installation and Operation Manual...
  • Page 70 HE350 - Installation and Operation Manual...
  • Page 71: Appendix 9 - Exploded Diagram And Parts List

    APPENDIX 9 - EXPLODED DIAGRAM AND PARTS LIST HE350 - Installation and Operation Manual...
  • Page 72 BLACK METAL SCREW #10 X 1/2" TYPE "A" PAN QUADREX 30485 WING NUT 1/4-20 X 1/2'' ZINC PLATTED 30117 SOCKET SET SCREW #10-32 X 1/4" 30586 HINGE PIN 30203 FLAT WASHER .682" OD X .390" ID BRASS HE350 - Installation and Operation Manual...
  • Page 73 CLASSIC MOULDED REFRACTORY BRICK PANELS 22025 LEFT FLOOR REFRACTORY 22026 RIGHT FLOOR REFRACTORY 22027 REAR REFRACTORY 22028 LEFT REFRACTORY 22029 RIGHT REFRACTORY PL68762 FRONT SECONDARY AIR TUBE PL68763 CENTER FRONT SECONDARY AIR TUBE PL68764 REAR SECONDARY AIR TUBE HE350 - Installation and Operation Manual...
  • Page 74 ELECTRIC WIRE DOUBLE BLACK TEW 105 DEG C 18 AWG 6'' ET 6'' 60278 ELECTRIC WIRE BLACK TEW 105 DEG C 18 AWG 6'' 60291 ELECTRIC WIRE BLACK SEW2 200 DEG C 18 AWG 12'' 23063 HE350 RIGHT SIDE ROBAX GLASS HE350 - Installation and Operation Manual...
  • Page 75: Ventis Limited Lifetime Warranty

    Shall your unit or a components be defective, contact immediately your VENTIS dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information when calling: •...

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