Lincoln 2017 MKC Owner's Manual page 455

Issue
There is background noise The audio control settings on your cell
during a phone call. phone may be affecting SYNC 3
performance.
During a call, I can hear the
other person but they Possible cell phone malfunction.
cannot hear me.
During a call, I cannot hear
the other person and they The system may need to be restarted.
cannot hear me.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook.
Possible cell phone malfunction.
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing
SYNC 3
Cell phone issues
Possible cause
Refer to your device's manual about audio adjustments.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
Check your cell phone's compatibility.
Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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Possible solution