Lenovo thinkpad 13 User Manual
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Lenovo thinkpad 13 User Manual

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  • Page 1 ThinkPad 13 User Guide...
  • Page 2 • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 137 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals First Edition (February 2016) ©...

  • Page 3: Table Of Contents

    ... . . Using passwords....Accessing Lenovo programs ..Typing passwords ...
  • Page 4 Diagnosing problems ... . Calling Lenovo ... . . Troubleshooting ....
  • Page 5 Ukraine RoHS ....India RoHS ....China RoHS....© Copyright Lenovo 2016...
  • Page 6 ThinkPad 13 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2016...

  • Page 8: Important Safety Information

    In addition, computer products contain a coin-cell battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products. ThinkPad 13 User Guide...

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    (such as deformed plastic) at the ac input pins or anywhere on the power adapter. Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. viii ThinkPad 13 User Guide...

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Heat And Product Ventilation

    • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. © Copyright Lenovo 2016...

  • Page 14: Electrical Current Safety Information

    The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your ThinkPad 13 User Guide...

  • Page 15: Using Headphones Or Earphones

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 ThinkPad 13 User Guide...

  • Page 17: Chapter 1. Product Overview

    “Computer specifications” on page 10 • “Operating environment” on page 10 • “Lenovo programs” on page 11 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer.

  • Page 18: Right-Side View

    TrackPoint buttons TrackPoint pointing stick The keyboard contains the Lenovo-unique ThinkPad pointing devices. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 21.

  • Page 19: Left-Side View

    • Lenovo USB-C to VGA Adaptor: Used to connect your computer to a video graphics array (VGA) monitor or other VGA-compatible video device. • Lenovo USB-C 45W AC Adapter: Used to provide ac power to your computer and charge the battery. Security-lock slot To protect your computer from theft, purchase a security cable lock that fits this security-lock slot to lock your computer to a stationary object.
  • Page 20 • For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on the screen.

  • Page 21: Bottom View

    Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers. Bottom view Emergency-reset hole Speakers Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first.

  • Page 22: Status Indicators

    The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 20. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. ThinkPad 13 User Guide...

  • Page 23: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following illustration shows the location of the machine type and model of your computer.

  • Page 24: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...

  • Page 25: Computer Features

    Computer features The computer features introduced in this section cover various models. For your specific model, some features might vary or not apply. Notebook computer color Black or silver Microprocessor • To view the microprocessor information of your computer, do the following: –...

  • Page 26: Computer Specifications

    – Operating: 8% to 95% at wet bulb: 23℃ (73℉) – Storage: 5% to 95% at wet bulb: 27℃ (81℉) If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. ThinkPad 13 User Guide...

  • Page 27: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, access the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 28 Lenovo Companion is filled with exclusive Lenovo content to help you learn about what you can do with your computer. Lenovo ID The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. (Windows 10) Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 29 ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer (Windows 7) problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
  • Page 30 ThinkPad 13 User Guide...

  • Page 31: Chapter 2. Using Your Computer

    “Using a flash media card” on page 33 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    • For Windows 7: Open the Start menu, and then click Help and Support. • For Windows 10: Open the Start menu, and then click Get started from the right panel. Additionally, you can search from the taskbar to find help, apps, files, settings, and so on. ThinkPad 13 User Guide...

  • Page 33: Using The Multi-Touch Screen

    Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the app you use, some gestures might not be available. The following table introduces some frequently used gestures.
  • Page 34 Mouse action: Press the Ctrl key while scrolling the mouse wheel forward. Function: Zoom in. Touch: Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise. Mouse action: If the app supports rotation, click the rotation icon. Function: Rotate an item. ThinkPad 13 User Guide...
  • Page 35 The following table introduces some touch gestures on the Windows 10 operating system. Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon on the taskbar. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge.

  • Page 36: Special Keys

    If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the volume-down key or volume-up key • Decreases the speaker volume. ThinkPad 13 User Guide...

  • Page 37: Thinkpad Pointing Device

    • Increases the speaker volume. • Mutes or unmutes the microphones. When the microphones are muted, the indicator on the microphone-mute key is on. • Darkens the computer display. • Brightens the computer display. • Switches the display output location between the computer display and an external monitor. •...

  • Page 38: Trackpoint Pointing Device

    To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. ThinkPad 13 User Guide...

  • Page 39: Trackpad

    • Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick.

  • Page 40: Trackpad Touch Gestures

    TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures. To customize the ThinkPad pointing device, do the following: 1. Go to Control Panel. 2. Click Hardware and Sound ➙ Mouse. The Mouse Properties window is displayed. ThinkPad 13 User Guide...

  • Page 41: Replacing The Cap On The Pointing Stick

    After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo. For information about contacting Lenovo, see Chapter 11 “Getting support” on page 117.

  • Page 42: Using The Battery Power

    The battery is a consumable supply. If your battery begins to discharge too quickly, you might consider getting a new one from Lenovo. To contact Lenovo, see Chapter 11 “Getting support” on page 117. Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status.

  • Page 43: Power-Saving Modes

    – For Windows 10: Open the Start menu, click Power, and then click Sleep. For more information about the programs, see “Lenovo programs” on page 11. • Hibernation mode By using this mode, you can turn off your computer completely without saving files or exiting any programs that are running.

  • Page 44: Managing The Power Plan

    3. Follow the instructions on the screen. Notes: Use Lenovo programs for advanced power settings. • For Windows 7: Use the Power Manager program. • For Windows 10: Use the Lenovo Settings program. For more information, see “Lenovo programs” on page 11. Connecting to the network Your computer has one or more network cards that enable you to connect your computer to the Internet or other network connections.

  • Page 45: Using The Wireless Lan Connection

    2. Click Settings. If Settings is not displayed, click All apps to display all programs. 3. Click Settings ➙ Network & Internet ➙ Airplane mode. 4. Slide the control for Airplane mode to turn it on or off. Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.

  • Page 46: Using An External Display

    This topic introduces how to connect an external display, choose display modes, and change display settings. Your computer supports the following video resolution, provided that the external monitor also supports that resolution. • Up to 3840 x 2160 pixels, with an external display connected to the HDMI connector ThinkPad 13 User Guide...

  • Page 47: Connecting An External Display

    For more information about the external display, refer to the manuals provided with it. Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to the HDMI, ® VGA, or mini DisplayPort connector by a cable.

  • Page 48: Changing Display Settings

    Control Panel and click Hardware and Sound ➙ Realtek HD Audio Manager. Using the camera If your computer has a camera, you can use the camera to preview your video image and take a snapshot of your current image. ThinkPad 13 User Guide...

  • Page 49: Using A Flash Media Card

    – Open the Camera app, click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
  • Page 50 Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again. ThinkPad 13 User Guide...

  • Page 51: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 52 Power connector: Used to connect the ac power adapter. OneLink+ connector: Connect the OneLink+ connector to the computer. To locate the corresponding OneLink+ connector on the computer, see “Locating computer controls, connectors, and indicators” on page 1. ThinkPad 13 User Guide...

  • Page 53: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 54: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 55 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 56 If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Industry-standard connectors Your computer provides industry-standard connectors that enable you to connect assistive devices. For more information about the location and function of the connectors, see “Locating computer controls, connectors, and indicators” on page 1. ThinkPad 13 User Guide...

  • Page 57: Traveling With Your Computer

    Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 58 • ThinkPad OneLink+ to VGA/RJ45 Adapter If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. ThinkPad 13 User Guide...

  • Page 59: Chapter 5. Security

    To set, change, or remove a power-on password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. © Copyright Lenovo 2016...

  • Page 60: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 61: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 62 1. Type the current user hard disk password in the Enter Current Password field and press Enter. 2. Type the new password in the Enter New Password field and press Enter; then retype the password in the Confirm New Password field and press Enter. ThinkPad 13 User Guide...

  • Page 63: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 64: Setting The Security Chip

    To set an item on the Security Chip submenu, do the following: 1. Turn off your computer. Wait for about five seconds, and then turn on your computer again. 2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. ThinkPad 13 User Guide...

  • Page 65: Using The Fingerprint Reader

    It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. To enroll your fingerprints, do the following: • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Lenovo programs” on page 11. 2. Enter the Windows password as required.
  • Page 66 • Using or touching the reader with a dirty finger If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained. ThinkPad 13 User Guide...

  • Page 67: Notice On Deleting Data From Your Storage Devices

    • Delete the data. • Format your storage devices, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the storage devices back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.

  • Page 68: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 69: Chapter 6. Advanced Configuration

    • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. 6. Restore the C:\SWTOOLS directory that you backed up before installing the Windows 7 operating system. 7. Install the device drivers. See “Installing device drivers” on page 55. © Copyright Lenovo 2016...

  • Page 70: Installing The Windows 10 Operating System

    9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 71: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 72: Main Menu

    • AC only Ethernet controller receives • AC and Battery a magic packet (a special network message). If you select AC Only, Wake on LAN function is enabled only when the ac power adapter is attached. ThinkPad 13 User Guide...
  • Page 73 Table 2. Config menu items (continued) Menu item Submenu item Value Comments If you select AC and Battery, Wake on LAN function is enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. •...
  • Page 74 The action is equivalent to pressing the required key simultaneously with the Fn key. When you press the Fn key twice, the state is locked until you press the Fn key again. ThinkPad 13 User Guide...
  • Page 75 Table 2. Config menu items (continued) Menu item Submenu item Value Comments Display Boot Display Device • ThinkPad LCD Select a video device for boot. • HDMI • Display on dock HDMI: HDMI connector on ThinkPad. Display on dock: Display connectors on dock.
  • Page 76 Different beeps will sound when the entered password matches or does not match the configured password. Keyboard Beep • Enabled Enable or disable keyboard beep when unmanageable • Disabled key combinations are pressed. ThinkPad 13 User Guide...

  • Page 77: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Value Comments Intel AMT Intel AMT Control • Disabled If you select Enabled, Intel Active Management • Enabled Technology (AMT) is • Permanently Disabled configured and additional setup items are provided in Management Engine BIOS Extension (MEBx) Setup.
  • Page 78 • x characters set the supervisor password and specify a (4≤x≤12) minimum length for passwords, no one but you can change the length. Power-On Password • Disabled For more information, see “Power-on password” on page 43. • Enabled ThinkPad 13 User Guide...
  • Page 79 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Hard Disk 1 • Disabled For more information, see “Hard disk Password passwords” on page 45. • Enabled Note: Hard Disk 1 means the hard disk drive is built into your computer.
  • Page 80 • Enabled Microphone • Disabled If you select Enabled, you can use the microphones (internal, external, or line-in). • Enabled Fingerprint Reader • Disabled If you select Enabled, you can use the fingerprint reader. • Enabled ThinkPad 13 User Guide...

  • Page 81: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Computrace • Disabled Enable or disable the UEFI BIOS interface to activate the computrace module. Computrace • Enabled is an optional monitoring service from Absolute • Permanently Software.
  • Page 82 UEFI enabled operating system. Compatibility Support Module (CSM) is required for booting the legacy operating system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable. ThinkPad 13 User Guide...

  • Page 83: Restart Menu

    Table 4. Startup menu items (continued) Menu item Value Comments Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during the POST.

  • Page 84: Updating The Uefi Bios

    LAN traffic is kept to a minimum. It saves time and increases productivity. Note: If the computer is turned on through Wake on LAN, the computer starts follow the Network Boot sequence. ThinkPad 13 User Guide...

  • Page 85: Setting Management Features

    Asset ID EEPROM The Asset ID Electrically Erasable Programmable Read-Only Memory (EEPROM) contains information about the computer configuration and the serial numbers of the key components. It also includes a number of blank fields where you can record information about the end users in your network. Setting management features To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program:...
  • Page 86 ThinkPad 13 User Guide...

  • Page 87: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 88: Making Sure Device Drivers Are Up-To-Date

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 89: Taking Care Of Your Computer

    For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it.

  • Page 90: Cleaning The Cover Of Your Computer

    Take care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, or the storage devices. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 91 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 92 ThinkPad 13 User Guide...

  • Page 93: Chapter 8. Troubleshooting Computer Problems

    For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 94: Spills On The Keyboard

    If the computer starts with ac power but does not start when ac power is disconnected, call the Customer Support Center for support. Go to http://www.lenovo.com/support/phone for the latest list of support phone numbers for your country or region.
  • Page 95 Interface Specification. If the user selects “No”, all data is kept, but the operating system or applications will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the above solution.

  • Page 96: Errors Without Messages

    Solution: Your screen saver or power management might have been enabled. Do one of the following: – Touch the TrackPoint pointing device or the trackpad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode. ThinkPad 13 User Guide...

  • Page 97: Beep Errors

    Beep errors Table 5. Beep errors Beeps Solution One short beep, pause, three short beeps, pause, three Memory problem. Shut down the computer immediately more short beeps, pause, and one short beep (1-3-3-1 and have the computer serviced. beeps) Four cycles of four short beeps -compliant functionality-related problem (might be the TPM initialization failure).

  • Page 98: A Wireless Lan Problem

    Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. ThinkPad 13 User Guide...

  • Page 99: Problems With The Keyboard And Other Pointing Devices

    Bluetooth problems Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile.

  • Page 100: Problems With The Display And Multimedia Devices

    1. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 2. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Click the Driver tab. ThinkPad 13 User Guide...
  • Page 101 4. Click Update Driver. 5. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 6. Clear the Show compatible hardware check box. 7. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor.

  • Page 102: External Monitor Problems

    – For Windows 7: Click Screen resolution. – For Windows 10: Click Display settings, show the displayed window in full screen, and then click Advanced display settings. Note: If your computer cannot detect the external monitor, click the Detect button. ThinkPad 13 User Guide...

  • Page 103: Audio Problems

    4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Do the following: – For Windows 7: Click Advanced settings. – For Windows 10: Click Display adapter properties. 6. Click the Monitor tab. 7.

  • Page 104: Fingerprint Reader Problems

    • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth. ThinkPad 13 User Guide...

  • Page 105: Battery And Power Problems

    2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged batteries. If the batteries cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced.

  • Page 106: A Power Button Problem

    If your computer does not run on battery power, check the following items: 1. If the batteries run out of power, attach ac power adapter to recharge the battery. 2. If the batteries are charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.

  • Page 107: Problems With Drives And Other Storage Devices

    resuming the computer from the sleep mode. When resuming the computer from the sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press the brightness-up key to bring up the computer display. •...

  • Page 108: Problems With Ports And Connectors

    Manager window, go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems” on page 77 and run a diagnostic test of the USB connector. ThinkPad 13 User Guide...

  • Page 109: Chapter 9. Recovery Overview

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 110: Performing Backup And Recovery Operations

    To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 111: Using The Rescue And Recovery Workspace

    4. Follow the instructions on the screen to complete the recovery operation. For more information about performing a recovery operation from the Rescue and Recovery workspace, see “Using the Rescue and Recovery workspace” on page 95. Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected, hidden area of your storage devices that operates independently from the Windows operating system.

  • Page 112: Creating And Using A Rescue Medium

    To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 113: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 72.

  • Page 114: Recovery Overview For The Windows 10 Operating System

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. ThinkPad 13 User Guide...

  • Page 115: Creating And Using A Recovery Usb Drive

    Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.
  • Page 116 ThinkPad 13 User Guide...

  • Page 117: Chapter 10. Replacing Devices

    2. Turn on your computer. When the logo screen is displayed, immediately press F1 to start the ThinkPad Setup program. 3. Select Config ➙ Power. The Power submenu is displayed. 4. Select Disable Built-in Battery and press Enter. © Copyright Lenovo 2016...

  • Page 118: Replacing The Base Cover Assembly

    2. Disable the built-in battery. See “Disabling the built-in battery” on page 101. 3. Close the computer display and turn the computer over. 4. Remove the screw caps. 5. Loosen the screws that secure the base cover assembly. ThinkPad 13 User Guide...
  • Page 119 6. Pry up the latches in ascending alphabetical order ( ) as illustrated, and then remove the base cover assembly. 7. Install the new base cover assembly in place. 8. Tighten the screws to secure the base cover assembly. Chapter 10 Replacing devices...

  • Page 120: Replacing The Keyboard

    1. Turn off the computer and disconnect the ac power adapter and all cables from the computer. 2. Find the keyboard multi-tool in the shipping package of the new keyboard. The following illustration shows a keyboard multi-tool. ThinkPad 13 User Guide...
  • Page 121 3. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool to slide the keyboard forward by 2.5 mm (0.1 inch). 4. Use the cross end of the multi-tool to loosen the screws. Chapter 10 Replacing devices...
  • Page 122 Then turn the keyboard over as shown by arrow 6. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: ThinkPad 13 User Guide...
  • Page 123 1. Attach the connectors, and then turn the keyboard over. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel. Chapter 10 Replacing devices...
  • Page 124 3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. ThinkPad 13 User Guide...

  • Page 125: Replacing The M.2 Solid-State Drive

    5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. 6. Insert the flat end of the keyboard multi-tool into the sides of the keyboard as shown to push the keyboard frame backward.
  • Page 126 7. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees. Pivot the M.2 solid-state drive ThinkPad 13 User Guide...

  • Page 127: Replacing A Memory Module

    downward until it snaps into place. Ensure that the M.2 solid-state drive is firmly installed in the slot and cannot be moved easily. 8. Install the screw to secure the M.2 solid-state drive. 9. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 102. 10.

  • Page 128: Replacing The Coin-Cell Battery

    8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. ThinkPad 13 User Guide...
  • Page 129 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 130: Replacing The Speaker Assembly

    3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 102. 5. Detach the connector. 6. Remove the screws. Then remove the speaker assembly. ThinkPad 13 User Guide...
  • Page 131 7. Install the new speaker assembly in place. Then install the screws to secure the speaker assembly. 8. Reattach the connector. 9. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 102. 10. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Chapter 10 Replacing devices...
  • Page 132 ThinkPad 13 User Guide...

  • Page 133: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 134: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 135: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 136 ThinkPad 13 User Guide...

  • Page 137: Appendix A. Regulatory Information

    Appendix A. Regulatory Information The latest compliance information is available at http://www.lenovo.com/compliance. Locating the UltraConnect™ wireless antennas ThinkPad models feature a diversified antenna system built into the display for optimal reception, which enables wireless communication wherever you are. For computer models with an aluminum lid:...

  • Page 138: Wireless Related Information

    Note: Depending on the Bluetooth card and the operating system you use, some profiles might not be available. • Audio Gateway • AV • Basic Image • Dial-up Networking • File Transfer • Generic Access • Service Discovery ThinkPad 13 User Guide...

  • Page 139: Wireless-Radio Compliance Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 140: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 141: Industry Canada Class B Emission Compliance Statement

    This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 142: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 143: Brazil Audio Notice

    Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. Appendix A. Regulatory Information...
  • Page 144 ThinkPad 13 User Guide...

  • Page 145: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 146: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 147: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for the United States and Canada Appendix B. WEEE and recycling statements...
  • Page 148 ThinkPad 13 User Guide...

  • Page 149: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...

  • Page 150: China Rohs

    China RoHS ThinkPad 13 User Guide...

  • Page 151: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 152 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad 13 User Guide...

  • Page 153: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 154: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo the Lenovo logo Access Connections Rescue and Recovery Secure Data Disposal the ThinkPad logo ThinkPad TrackPoint UltraConnect Mini DisplayPort (mDP) is a Trademark of the Video Electronics Standards Association.

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