Whirlpool cabrio Use & Care Manual page 17

If you
experience
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_hetp -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes Solution
Washer not draining/
spinning, loads are
still wet (cont.)
Incorrect or wrong wash
or rinse temperatures
Load off balanced.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Not using HE detergent or using too
much HE detergent.
Check for proper water supply.
See "Vibration or Off-Balance" in Troubleshooting section for
more information.
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher than
96" (2.4 m) above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent. Always
measure and follow detergent directions for your load. To
remove extra suds, select RINSE & SPIN. Do not add detergent.
Make sure hot and cold inlet hoses are not reversed.
Energy-saving controlled wash
temperatures.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Not using HE detergent or using too
much HE detergent.
Washer may be tightly packed.
Sand, pet hair, lint, etc. Heavy sand, pet hair, lint, and
on load after washing detergent or bleach residues may
require additional rinsing.
Load is tangling Washer not loaded as recommended.
Wash action and/or spin speed too
fast for load.
Not cleaning or Wash toad not completely
removing stains covered in water.
Added more water to washer.
Washer not loaded as recommended.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STARe qualified washers use cooler wash and rinse
water temperatures than traditional top-load washers. This
includes cooler hot and warm washes.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Add an Extra Rinse to the selected cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the items off
the washplate, resulting in less effective cleaning.
Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
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