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Troubleshooting
Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection to
the network. Move to another area and try again.
Outgoing calls are not connected
• E nsure that you have pressed the Dial key.
• E nsure that you have accessed the right cellular network.
• E nsure that you have not set call barring for the phone number you are dialling.
Incoming calls are not connected
• E nsure that your device is turned on.
• E nsure that you have accessed the right cellular network.
Ensure that you have accessed the right cellular network.
Ensure that you have accessed the right cellular network.
• E nsure that you have not set call barring for the incoming phone number.
Ensure that you have not set call barring for the incoming phone number.
Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
Others cannot hear you speaking on a call
Others cannot hear you speaking on a call
• E nsure that you are not covering the built-in microphone.
Ensure that you are not covering the built-in microphone.
Ensure that you are not covering the built-in microphone.
• E nsure that the microphone is close to your mouth.
Ensure that the microphone is close to your mouth.
Ensure that the microphone is close to your mouth.
• I f using a headset, ensure that it is properly connected.
If using a headset, ensure that it is properly connected.
If using a headset, ensure that it is properly connected.
Audio quality is poor
Audio quality is poor
Audio quality is poor
• E nsure that you are not blocking the device's internal antenna.
Ensure that you are not blocking the device's internal antenna.
Ensure that you are not blocking the device's internal antenna.
• W hen you are in areas with weak signals or poor reception, you may lose reception. Move
When you are in areas with weak signals or poor reception, you may lose reception. Move
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
When dialling from contacts, the call is not connected
• E nsure that the correct number is stored in the contact list.
• R e-enter and save the number, if necessary.
• E nsure that you have not set call barring for the contact's phone number.
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