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07 Troubleshooting and
Maintenance
Troubleshooting
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none
of these troubleshooting tips apply, visit "www.samsung.com", then click on Support, or call
Samsung customer service centre.
Issues
Picture Quality
The TV image does
not look as good as it
did in the store.
The picture is
distorted: macroblock
error, small block,
dots, pixelization
There is poor colour
or brightness.
There is a dotted line
on the edge of the
screen.
First of all, please perform the
properly displaying test image. (go to
-
) If the test image is properly displayed, the poor picture
Picture Test
may caused by the source or signal.
If you have an analogue cable/set top box, upgrade to a digital set
•
top box. Use HDMI cables to deliver HD (high definition) picture
quality.
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
Aerial connection: Try HD stations after performing Auto tuning.
•
Many HD channels are up scaled from SD (Standard Definition)
•
contents.
Adjust the Cable/Set top box video output resolution to 1080i or
•
720p.
Make sure you are watching the TV at the minimum recommended
•
distance based on the size and definition of the signal.
Compression of video contents may cause picture distortion
•
especially in fast moving pictures such as sports and action movies.
Low signal level or bad quality can cause picture distortion. This is
•
not a TV issue.
Mobile phones used close to the TV (cca up to 1m) may cause
•
noise in picture on analogue and digital TV.
Adjust the
Picture
•
/
Colour
Brightness
Adjust
Energy Saving
•
-
Eco Solution
Energy Saving
Try resetting the picture to view the default picture settings. (go to
•
-
-
MENU
Picture
Reset Picture
If the picture size is set to
•
Change cable/satellite box resolution.
•
English - 22
Solutions and Explanations
and confirm that your TV is
Picture Test
MENU
options in the TV menu. (go to
/
)
Sharpness
option in the TV menu. (go to
)
)
, change it to
Screen Fit
-
-
Support
Self Diagnosis
Picture Mode
-
MENU
System
.
16:9
/
-
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