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04 Troubleshooting and Maintenance
Troubleshooting
If the
TV seems
to have
a
problem, first review this list
of possible problems
and
solutions.
Alternatively,
review
the
Troubleshooting Section in thee-Manual. If none of
the
troubleshooting
tips apply, please visit
"www.samsung.com"
and
click
Support or
contact
the call
center
listed on
the back
cover of
this manual.
• For detailed
information
on
troubleshooting,
watch
the troubleshooting videos
at
www.samsung.com/spsn.
• This TFT LED panel
is
made
up
of sub
pixels which require sophisticated technology to produce.
There
may
be,
however, a
few
bright or dark pixels on
the screen. These
pixels will have no impact
on the
performance
of
the
product.
• To
keep
your TV
in
optimum
condition, upgrade
to
the
latest
software.
Use
the
Update Now
or
Auto Update
functions
on
the TV's menu
(e
>
@3
Settings> Support
>
Software Update> Update Now or Auto
Update).
The TVwon'tturn on.
• Make sure that
the
AC
power
cord is
securely plugged in to the One Connect and the wall outlet.
• Make
sure
that
the wall
outlet is working
and the
power indicator
at the
bottom
of the TV
is
lit and glowing
a
solid
red.
• Try pressing
the
@
button
at the bottom of
the
TV to
make
sure that
t
he
problem
is not
with the remote control.
If
the TV
turns on,
refer
to
"The
remote
control
does not
work" below.
There is no picture/video/sound, or a distorted picture/video/sound from an
external
device, or
"Weak or
No_
Signal" is displayed on the TV, oryou cannot find a channel.
• Make
sure the connection to the
device
is
correct
and that all cables are fully
inserted.
•
Remove and reconnect
all
cables connected to the TV
and
the external
devices.
Try new cables
if
possible.
•
Confirm that the correct input source has
been
selected
(
e
>~ Source).
•
Perform a
TV
self
diagnosis
to determine if the
problem
is caused by the TV
orthe
device
(
8>
®settings
>
Support
>
Self Diagnosis
>
Start Picture
Test
or Start
so·
u nd
Test).
•
If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging
it
in
again.
If
the issue persists, refer to the connection guide
in
the user manual
of
the
connected
device.
•
If you are
not
using a cable box or
satellite
box,
and your TV is
receiving
TV
signals from an antenna or a
cable
wall
connector, run
Auto Program
to
search
for channels
(e
>
@3
Settings>
Broadcasting
>
Auto
Program).
The remote control does not work.
•
Check
if the power indicator
at
the bottom of the TV
blinks
when
you press the remote's Power
button. If
it
does
not,
replace the
remote
control's batteries.
•
Make
sure
that the
batteries are
installed with
t heir
poles(+/
-) in the correct
direction.
•
Try pointing the remote directly at the
TV from 5
ft.
to
6
ft.
(1.5-1.8 m)
away.
• If
your TV
came
with a Samsung
Smart
Remote
(Bluetooth
Remote), make
sure to
pair the remote
to
the
TV.
The
cable
box or satellite box remote control doesn't turn the TV on or off or adjust the
volume.
•
Program
t he
cable
box
or
satellite
box remote control to operate
the
TV. Refer to the
cable
box
or satellite
box
user
manual for the
SAMSUNG
TV
code.
English
-
15
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