Handling Your Calls
Your call can wait at your phone . . .
Hold
Use Hold instead of
leaving the handset
off-hook:
Easily retrieve a call
from Hold:
Transferring your calls . . .
Transfer
Send (Transfer) your
call to a co-worker:
1. Do not hang up +
up.
•
This puts your call on Exclusive Hold.
If you go on hook the held call will
ring back.
•
To place the call on Group Hold (so only
those in your Department can pick up the
call), dial 832 after pressing Recall. You
can go on hook.
1. Press
•
To retrieve a call from Group Hold,
dial 862 instead of pressing Recall.
1. Do not hangup +
co-worker's extension.
•
To transfer the call to a co-worker's
mailbox, dial the Voice Mail master
number before their extension.
2. (Optional) Announce the call when your
co-worker answers.
3. Hang up to transfer the call through.
+ Do not hang
.
+ Dial your