Troubleshooting - Alcatel 1052D Quick Start Manual

Safety and use ����������������������
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
We recommend that you read this chapter carefully before using
substances that could create an allergic reaction.
your phone. The manufacturer disclaims any liability for damage,
Always handle your phone with care and keep it in a clean and dust-
which may result as a consequence of improper use or use contrary
free place.
to the instructions contained herein.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
• TRAFFIC SAFETY:
liquids, dust, sea air, etc). The manufacturer's recommended operating
Given that studies show that using a mobile phone while driving a
temperature range is -10°C to +55°C.
vehicle constitutes a real risk, even when the hands-free kit is used
At over 55°C the legibility of the phone's display may be impaired,
(car kit, headset...), drivers are requested to refrain from using their
mobile when the vehicle is not parked. though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks.
When driving, do not use your phone and headphone to listen to music or to
You should never rely only on your phone for emergency calls.
the radio. Using a headphone can be dangerous and forbidden in some areas.
Do not open, dismantle or attempt to repair your mobile phone yourself.
When switched on, your phone emits electromagnetic waves that can
Do not drop, throw or bend your mobile phone.
interfere with the vehicle's electronic systems such as ABS anti-lock
Do not use the phone if the glass made screen, is damaged, cracked or
brakes or airbags. To ensure that there is no problem:
broken to avoid any injury.
- do not place your phone on top of the dashboard or within an
Do not paint it.
airbag deployment area,
Use only batteries, battery chargers, and accessories which are
- check with your car dealer or the car manufacturer to make sure
recommended by TCL Communication Ltd and its affiliates and are
that the dashboard is adequately shielded from mobile phone
compatible with your phone model. TCL Communication Ltd and its
RF energy.
affiliates disclaim any liability for damage caused by the use of other
• CONDITIONS OF USE:
chargers or batteries.
You are advised to switch off the telephone from time to time to
Remember to make back-up copies or keep a written record of all
optimise its performance.
important information stored in your phone.
Switch the phone off before boarding an aircraft.
Some people may suffer epileptic seizures or blackouts when exposed to
Switch the phone off when you are in health care facilities, except
flashing lights, or when playing video games. These seizures or blackouts
in designated areas. As with many other types of equipment now in
may occur even if a person never had a previous seizure or blackout. If
regular use, mobile telephones can interfere with other electrical or
you have experienced seizures or blackouts, or if you have a family history
electronic devices, or equipment using radio frequency.
of such occurrences, please consult your doctor before playing video
Switch the phone off when you are near gas or flammable liquids.
games on your phone or enabling a flashing-lights feature on your phone.
Strictly obey all signs and instructions posted in a fuel depot, petrol
Parents should monitor their children's use of video games or other
station, or chemical plant, or in any potentially explosive atmosphere.
features that incorporate flashing lights on the phones. All persons
When the phone is switched on, it should be kept at least 15 cm from
should discontinue use and consult a doctor if any of the following
any medical device such as a pacemaker, a hearing aid or insulin pump,
symptoms occur: convulsion, eye or muscle twitching, loss of awareness,
etc. In particular when using the phone, you should hold it against the
involuntary movements, or disorientation. To limit the likelihood of such
ear on the opposite side to the device, if any. symptoms, please take the following safety precautions:
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the handset away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
15
Disclaimer Warranty �������������������������������
There may be certain differences between the user manual description
and the phone's operation, depending on the software release of your Your phone is warranted against any defect or malfunctioning which may
telephone or specific operator services. occur in conditions of normal use during the warranty period of twelve
TCL Communication shall not be held legally responsible for such (12) months (1) from the date of purchase as shown on your original invoice.
differences, if any, nor for their potential consequences, which
Batteries (2) and accessories sold with your phone are also warranted against
responsibility shall be borne by the operator exclusively.This handset may
any defect which may occur during the first six (6) months
contain materials, including applications and software in executable or
of purchase as shown on your original invoice.
source code form, which is submitted by third parties for inclusion in this
handset ("Third Party Materials"). All third party materials in this handset
In case of any defect of your phone which prevents you from normal use
are provided "as is", without warranty of any kind, whether express or
thereof, you must immediately inform your vendor and present your phone
implied, including the implied warranties of merchantability, fitness for a
with your proof of purchase.
particular purpose or use/third party application, interoperability with
If the defect is confirmed, your phone or part thereof will be either replaced
other materials or applications of the purchaser and non-infringement
or repaired, as appropriate. Repaired phone and accessories are entitled
of copyright. The purchaser undertakes that TCL Communication has
to a one (1) month warranty for the same defect. Repair or replacement
complied with all quality obligations incumbent upon it as a manufacturer
of mobile devices and handsets in complying with Intellectual Property may be carried out using reconditioned components offering equivalent
rights. TCL Communication will at no stage be responsible for the functionality.
inability or failure of the Third Party Materials to operate on this
This warranty covers the cost of parts and labor but excludes any other
handset or in interaction with any other devices of the purchaser. To
costs.
the maximum extent permitted by law, TCL Communication disclaims
all liability for any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of liability,
arising out of the use, by whatever means, or attempts to use, such
Third Party Materials. Moreover, the present Third Party Materials, which
are provided free of charge by TCL Communication, may be subject to
paid updates and upgrades in the future; TCL Communication waives
any responsibility regarding such additional costs, which shall be borne
exclusively by the purchaser. The availability of the applications may
vary depending on the countries and the operators where the handset
is used; in no event shall the list of possible applications and software
provided with the handsets be considered as an undertaking from TCL
Communication; it shall remain merely as information for the purchaser.
Therefore, TCL Communication shall not be held responsible for the lack
of availability of one or more applications wished for by the purchaser, as
its availability depends on the country and the operator of the purchaser.
TCL Communication reserves the right at any time to add or remove
Third Party Materials from its handsets without prior notice; in no event
shall TCL Communication be held responsible by the purchaser for any (1)
The warranty period may vary depending on your country.
consequences that such removal may have on the purchaser regarding
(2)
The life of a rechargeable mobile phone battery in terms of conversation
the use or attempt to use such applications and Third Party Materials.
time standby time, and total service life, will depend on the conditions of
use and network configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain optimal
performance for your phone during the first six months after purchase
and for approximately 200 more recharges.
22
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after They will then be recycled, preventing substances being disposed of in
playing, stop the game and see a doctor. the environment, so that their components can be reused.
When you play games on your phone, you may experience occasional In European Union countries:
discomfort in your hands, arms, shoulders, neck, or other parts of your These collection points are accessible free of charge.
body. Follow the instructions to avoid problems such as tendinitis, carpal All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
tunnel syndrome, or other musculoskeletal disorders.
Items of equipment with this symbol are not to be thrown into ordinary
• PRIVACY: bins if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your be recycled.
mobile phone regarding taking photographs and recording sounds CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
with your mobile telephone. Pursuant to such laws and regulations, INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
• CHARGERS
duplicate or distribute them, as this may be considered to be an
Mains powered chargers will operate within the temperature range
invasion of privacy. It is the user's sole responsibility to ensure that
of: 0°C to 40°C.
prior authorisation be obtained, if necessary, in order to record private
The chargers designed for your mobile phone meet with the standard
or confidential conversations or take a photograph of another person;
for safety of information technology equipment and office equipment
the manufacturer, the seller or vendor of your mobile phone (including
use. They are also compliant to the ecodesign directive 2009/125/
the operator) disclaim any liability which may result from the improper
EC. Due to different applicable electrical specifications, a charger you
use of the mobile phone.
purchased in one jurisdiction may not work in another jurisdiction. They
• BATTERY: should be used for this purpose only.
Due to the used enclosure material, the mobile phone shall only be
Before removing the battery from your phone, please make sure that
the phone is switched off. connected to a USB Interface of version 2.0 or higher. The connection
Observe the following precautions for battery use: to so called power USB is prohibited.The adapter shall be installed near
the equipment and shall be easily accessible. This charger is for indoor
- Do not attempt to open the battery (due to the risk of toxic fumes
use only.
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery.
- Do not burn or dispose of a used battery in household rubbish or
store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd and/or its affiliates.
16 17
Troubleshooting��������������������
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
Before contacting the service centre, you are advised to follow the
technical and safety standards applicable in the geographical area where
instructions below:
your phone is used,
• You are advised to fully charge (
operation.
2) Connection to any equipment not supplied or not recommended by TCL
• Avoid storing large amounts of data in your phone as this may affect
Communication Ltd,
(1) from the date
its performance.
3) Modification or repair performed by individuals not authorised by TCL
• You can use reset by press power key +
Communication Ltd or its affiliates or your vendor,
contacts, photos, messages and files, downloaded applications will be
lost permanently.
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication Ltd,
and carry out the following checks:
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, My phone is frozen or cannot switch on
chemical products, download of files, crash, high voltage, corrosion,
• Check the battery contacts, remove and reinstall your battery, then
oxidation...
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
Your phone will not be repaired in case labels or serial numbers (IMEI) have
If it still does not work, please reset the phone using the Power key
been removed or altered. •
and the
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by My phone has not responded for several minutes
• Remove and re-install the battery, then restart the phone.
your country or jurisdiction.
My phone turns off by itself
In no event shall TCL Communication Ltd or any of its affiliates be liable
• Check that your screen is locked when you are not using your
for indirect, incidental or consequential damages of any nature whatsoever,
phone, and make sure the Power key is not mis-contacted due to
including but not limited commercial or financial loss or damage, loss of data
unlocked screen.
or loss of image to the full extent those damages can be disclaimed by law.
• Check the battery charge level.
• If it still does not work, please use User Data Format to reset the
Some countries/states do not allow the exclusion or limitation of indirect,
phone.
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and the
charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it's dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
23 24
This symbol on your telephone, the battery and the • RADIO WAVES:
accessories means that these products must be taken to Proof of compliance with international standards (ICNIRP) or with
collection points at the end of their life: European Directive 1999/5/EC (R&TTE) is required of all mobile phone
- Municipal waste disposal centres with specific bins for models before they can be put on the market. The protection of the
these items of equipment. health and safety for the user and any other person is an essential
- Collection bins at points of sale. requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit for mobile
devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with
the device transmitting at its highest certified power level in all tested
frequency bands. The highest SAR values under the ICNIRP guidelines
for this device model are:
Maximum SAR for this model and conditions under which it
was recorded�
Head SAR GSM900
Body-worn SAR GSM900
During use, the actual SAR values for this device are usually well
below the values stated above. This is because, for purposes of system
efficiency and to minimize interference on the network, the operating
power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the
device, the lower its SAR value.
18
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
) the battery for optimal • Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
. ALL User phone data:
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
.
Unable to make outgoing calls
• Make sure you have dialed a valid number and pressed the
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller's name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
25
General information �����������
Body-worn SAR testing has been carried out at a separation distance
of 1.0 cm. To meet RF exposure guidelines during body-worn
operation, the device should be positioned at least this distance
•
away from the body.
•
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the phone the
indicated distance away from the body. •
Organizations such as the World Health Organization and the US Food
and Drug Administration have stated that if people are concerned and On our website, you will find our FAQ (Frequently Asked Questions)
want to reduce their exposure they could use a hands-free device to section. You can also contact us by e-mail to ask any questions you
keep the phone away from the head and body during phone calls, or may have.
An electronic version of this user guide is available in English
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com and other languages according to availability on our server:
Additional information about electromagnetic fields and public health www�alcatelonetouch�com
are available on the following site: http://www.who.int/peh-emf. Your telephone is a transceiver that operates on GSM
850/900/1800/1900 MHz.
Your telephone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
This equipment is in compliance with the essential requirements and
data cable. If you are using another accessory ensure that whatever
other relevant provisions of Directive 1999/5/EC. The entire copy of
product is used is free of any metal and that it positions the phone at
the Declaration of Conformity for your telephone can be obtained
least 1.0 cm away from the body.
through our website: www.alcatelonetouch.com.
• LICENCES
Protection against theft
1.03 W/kg
microSD Logo is a trademark.
1.07 W/kg
Your telephone is identified by an IMEI (phone serial number) shown
The Bluetooth word mark and logos are owned by the
on the packaging label and in the phone's memory. We recommend
Bluetooth SIG, Inc. and any use of such marks by TCL
that you note the number the first time you use your telephone by
Communication Ltd and its affiliates is under license. Other
entering * # 0 6 # and keep it in a safe place. It may be requested by
trademarks and trade names are those of their respective
the police or your operator if your telephone is stolen. This number
owners.
allows your mobile telephone to be blocked preventing a third
1052D Bluetooth Declaration ID D024669
person from using it, even with a different SIM card.
(1)
19 20
I cannot find my contacts I am unable to download new files
• Make sure your SIM card is not broken. •
• Make sure your SIM card is inserted properly. •
• Import all contacts stored in SIM card to phone. •
The sound quality of the calls is poor How to make your battery last longer
• You can adjust the volume during a call by pressing the Up/Down key. •
•
• Check the network strength .
• Make sure that the receiver, connector or speaker on your phone
is clean.
•
I am unable to use the features described in the manual
•
• Check with your operator to make sure that your subscription
includes this service.
The phone will become warm following prolonged calls,
• Make sure this feature does not require an ALCATEL ONETOUCH
game playing, internet surfing or running other complex
accessory.
applications
When I select a number from my contacts, the number cannot
•
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
key.
files or save the files in the phone contacts (i.e. your professional or
personal directories).
My callers are unable to leave messages on my voice mail
• Contact your network operator to check service availability.
I cannot access my voice mail
• Make sure your operator's voice mail number is correctly entered in
"Voice mail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with your
operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
26 27
Internet address: www.alcatelonetouch.com
Hot Line Number: see "TCL Communication Services" leaflet
or go to our website.
Address: Room 1910-12A, Tower 3, China HK City, 33 Canton
Road, Tsimshatsui, Kowloon, Hong Kong
(1)
Contact your network operator to check service availability.
21
Make sure there is sufficient phone memory for your download.
Select the microSD card as the location to store downloaded files.
Check your subscription status with your operator.
Make sure you follow the complete charge time (minimum 4 hours).
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
Switch on the backlight upon request.
Exit background-running applications if they are not being used
for a long time.
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
28