Canon MG5500 series Online Manual page 95

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Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure
below.
Note
• If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
• If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be
ejected automatically.
• If you cannot pull the paper out from the paper output slot, try to pull the paper out from the
transport unit.
1303
• If the paper tears and you cannot remove the jammed paper from the paper output slot, remove
the paper from inside the machine.
Paper Is Jammed inside the Machine
2. Reload the paper, and press the machine's OK button.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
• When reloading the paper, confirm that you are using the paper suited for printing and are
loading it correctly.
• We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
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