Taser 26810 User Manual page 20

Symptom
The CID colors are reversed, and
the CID is flashing.
The CEW is not working at all with
the TASER CAM HD recorder insert-
ed.
The EVIDENCE Sync application
does not recognize the device.
The video recording is unclear or
distorted.
Cause
The lens is obstructed (possibly by
the operator's hand).
The TASER CAM HD recorder is not
fully inserted.
The USB port is not working on the
PC.
The USB cable is not fully inserted
into the PC.
There is debris on the TASER CAM
lens.
The lens of the TASER CAM HD re-
corder is scratched/damaged.
The TASER CAM HD recorder is un-
focused.
TASER CAM HD Recorder Operating Manual
Possible Solution
Check for obstructions over the
lens. Remove the obstructions.
Remove the TASER CAM HD re-
corder, clean the contacts, and ful-
ly insert the recorder into the CEW.
If the problem persists, contact
TASER International for further in-
structions.
Use a different port on the PC.
Fully insert the USB cable into the
PC and TASER CAM HD recorder.
If the problem persists after apply-
ing the above solutions, contact
TASER International for further in-
structions.
Clean the lens using a soft cloth.
Contact TASER International.
Contact TASER International.
Chapter 9: Troubleshooting
17