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Terms and Conditions for
United Kingdom & Ireland only
In order to apply the guarantee, or for technical assistance, you should contact the Sagemcom
Helpdesk (0845 0900 316) or the retailer you purchased your equipment from.
Please make sure that you use your equipment only for the purpose for which it was designed and
under normal usage conditions.
Sagemcom do not accept any liability for the equipment if used outside the frame of its original designed
purpose or any consequence that may arise from this usage.
Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you how to proceed.
A) General Guarantee conditions
Your DECT phone (excluding batteries) is covered by a 12 (twelve) month warranty starting on the
original date of purchase. During the warranty period, Sagemcom undertakes to remedy by repair or
exchange at its own convenience, free of charge for labour and replacement parts, any defects in the
equipment, where those defects are a result of faulty workmanship.
Unless the customer has concluded with Sagemcom a maintenance contract in respect of the
equipment which specifically provides for repairs to be carried out at the customer`s premises, the
repairs will not be carried out on the equipment at the customer premises.
The customer must however return the defective equipment at his/her own expense, to the address
supplied by the Sagemcom Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied by a proof of
purchase (which is not altered, written on or in any way made illegible) showing that the product is still
under guarantee. In the case that no proof of purchase is enclosed, the Sagemcom repair centre will
use the production date as its reference for establishing the guarantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit
which is not set force in the present section, and can not be held responsible for any direct or indirect,
material or immaterial damage, either in or out of the frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an
obligatory rule applicable to consumers pursuant to their national legislation, such invalidity or illegality
shall not impair or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights
B) General Guarantee conditions
Sagemcom shall have no liability under the guarantee in respect of:
•
Damage, defects, breakdown or malfunction due to one or more of the following:
-
Failure to properly follow the installation process and instructions for use
-
An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism,
inappropriate conditions of electrical network or water damage of any nature)
-
Modifications made without the written approval of Sagemcom
-
Unsuitable operating conditions, particularly of temperature and humidity
-
Repair or maintenance of the equipment by persons not authorised by Sagemcom
•
Wear and tear from normal daily use of the equipment and its accessories
•
Damage due to insufficient or bad packaging of equipment when returned to Sagemcom
•
Usage of new versions of software without the previous approval of Sagemcom
•
Work on any equipment or software modified or added without the prior written consent of
Sagemcom
•
Malfunctions not resulting from the Equipment or from software installed in user workstations for the
purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
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