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ATCOM APBX IP04 User Manual

Ip voice switch
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APBX IP04 User Manual
For Firmware Version: V1.4.0
2013-07-11

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Summary of Contents for ATCOM APBX IP04

  • Page 1 APBX IP04 User Manual For Firmware Version: V1.4.0 2013-07-11...

  • Page 2: Table Of Contents

    APBX IP04 User Manual Contents Contents ................................... 1 Introduction ................................3 Connection and Change IP Address of APBX ......................4 Connection ..............................4 WAN Settings ..............................5 System Status ..............................5 Create local extensions and make interior calls ......................6 FXS extensions ...............................
  • Page 3 APBX IP04 User Manual Language Setting ............................35 Network Settings ..............................36 Web Access ..............................36 Firewall ................................. 36 Port Forwarding ............................39 DDNS ................................39 VLAN ................................39 System Settings ............................... 40 Change Password ............................40 Date && Time .............................. 40 Firmware Upgrade ............................

  • Page 4: Introduction

    1. Introduction Overview of the APBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 5: Connection And Change Ip Address Of Apbx

    APBX IP04 User Manual Caller ID IP Restriction BLF Support DDNS Music on Hold VLAN Storage Quota Privilege 2. Connection and Change IP Address of APBX 2.1 Connection The default IP address of APBX is: WAN: 192.168.1.100/255.255.255.0 The network scenario should be like below:...

  • Page 6: Wan Settings

    APBX IP04 User Manual 2.2 WAN Settings There are two ways to set an IP address to WAN port: DHCP, Static IP. DHCP APBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for APBX in DHCP server so that APBX can keep the same IP all the time.

  • Page 7: Create Local Extensions And Make Interior Calls

    APBX IP04 User Manual Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2) Network Show the network setting of APBX 3) Peripheral Show what kinds of / how many modules are detected.
  • Page 8 APBX IP04 User Manual 1) General Extension Extension number, i.e. 6101, it is associated with this particular user / phone. Port The analog port bound with extension. Name A character-based name for this extension, i.e. ‘Bob Jones’. Caller ID CID showed in the other’s phone during a call, default is Extension.
  • Page 9 APBX IP04 User Manual The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings -> SMTP settings is right set. 4) Flash Hook Flash Detection Time Sets the amount of time, in milliseconds, that the hook-flash must remain depressed in order for asterisk to consider such an event a valid flash event.

  • Page 10: Sip Extensions

    APBX IP04 User Manual Super: 5 M 3.2 SIP extensions SIP extension is an SIP account that allows IP phone or softphone to register to. It can be created / modified / deleted one by one or in batch. Click to add an extension or to add multiple extensions.
  • Page 11 APBX IP04 User Manual 1) General Name A character-based name for this extension, i.e. ‘Bob Jones’ Extension Extension number, i.e. 6000, it is associated with this particular user / phone. Password Authentication for SIP phone to register and make calls.
  • Page 12 APBX IP04 User Manual 3) Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment. Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings ->...
  • Page 13 APBX IP04 User Manual Try this setting when APBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall’s support of SIP+RTP ports.

  • Page 14: Register Onto Apbx With Your Ip Phone

    APBX IP04 User Manual Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 3.3 Register onto APBX with your IP phone After successfully register with 6000 and 6001, you can make interior calls among 6000, 6001, 6101(FXS), 6102(FXS) now.

  • Page 15: Feature Codes

    APBX IP04 User Manual Idle: The extension is registered and idle. Busy: The extension is on the phone. Ringing: The extension is ringing. Unavailable: The extension is not registered and unreachable. If this page response slowly, please be patient to wait the output before check other pages. Otherwise, other pages cannot be displayed correctly since APBX is accessing database while status checking, and database is locked for other pages’...
  • Page 16 APBX IP04 User Manual The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat. 2. B can dial Direct Call Pickup code + A’s extension number to pick up the ring call, and talk to C.

  • Page 17: Smtp Settings

    APBX IP04 User Manual Enable/Cancel Do Not Disturb Enable/Disable Do Not Disturb function 3.6 SMTP Settings 1) Voice Mail to Email Setting Email Address The Sender Email Address APBX used to send voicemail. Password The password for above Email Address/Account.
  • Page 18 APBX IP04 User Manual Some servers need to authenticate sender before sending email, then the box should be checked. Test SMTP Settings Check whether the SMTP setup is OK. PBX will send an email to the test email address using above SMTP setting information.

  • Page 19: Conference

    APBX IP04 User Manual Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message. 3.7 Conference Allows participants dial into a virtual meeting room from their own phone, support up to 20 participants.

  • Page 20: Create Sip Trunk And Make Outbound / Inbound Calls To / From Voip Provider

    APBX IP04 User Manual Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.
  • Page 21 APBX IP04 User Manual Trunk Name A unique label to help you identify the trunk. Provider Hostname/IP Hostname or IP of your VoIP provider, default port is 5060 Account Name The username that your service provider configured Authuser The username that your service provider configured for authentication, generally, it’s same as Account Name.

  • Page 22: Check Sip Trunk Status

    APBX IP04 User Manual Check SIP Trunk Status After creating trunk, go to System Status -> Trunk Status to check the SIP trunk Status, make sure it’s registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route.

  • Page 23: Make Inbound Calls

    APBX IP04 User Manual Strip: The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks. See example in Chapter 5. Prepend these digits: Allows the user to specify digits that are prepended before the call is placed via the trunk. See example in Part 4.
  • Page 24 APBX IP04 User Manual DID number Define the expected DID number if your trunk passes DID on incoming calls. Leave this blank to match calls with any no DID info. Special characters described in chapter 4.3 can be used here as same.

  • Page 25: Make Outbound / Inbound Calls To / From Pstn Network

    APBX IP04 User Manual Path Set the destination for incoming calls. If Extension is set, this option will not take effect. 5. Make outbound / inbound calls to / from PSTN network 5.1 Make sure FXO modules are installed If there are FXO modules installed in your APBX, APBX configures analog trunk automatically when they are detected.
  • Page 26 APBX IP04 User Manual A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here. In patterns, some characters have special meanings. X means Any Digits from 0-9...

  • Page 27: Make Inbound Calls

    APBX IP04 User Manual Authentication for Selected Extensions before dialing out. Outbound Extension Selection Select extensions which can dial out with this outbound route. In my case, only 6000 and 6001 can prefix 9 to dial out. Outbound Trunk Selection Select trunks which calls are forwarded out through.

  • Page 28: Inbound Call Control

    APBX IP04 User Manual It’s unavailable for Analog trunk, leave it blank. Inbound Trunk Selection Select the trunks for which this inbound route apply. Time Select appropriate time intervals for when this inbound route apply. Path Set the destination for incoming calls.

  • Page 29: Queue

    APBX IP04 User Manual 6.3 Queue Usually used in Call Centre to queue customers for the next available operator. 1) General Queue Name Name of the queue Queue Number Extension number of the queue, dial it to get into the queue Queue Password Used as authentication for users before being dynamic agent.
  • Page 30 APBX IP04 User Manual Dynamic Agent: users can dial ‘Queue number + *’ to log in as dynamic agent, and ‘Queue number + **’ to log out. In this case, users can dial 6900* to being a dynamic agent (need to enter password 123), and 6900** to log out.
  • Page 31 APBX IP04 User Manual NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue. For the most part this works OK as when all queue members are busy/unavailable, the timeout/retry period is effectively ignored (i.e.

  • Page 32: Auto Attendant / Voice Menu / Ivr

    APBX IP04 User Manual Retry How long does APBX wait before trying all the members again. Wrap Up Time After a successful call, how long to wait before sending a potentially free member another call. 6.4 Auto Attendant / Voice Menu / IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number.

  • Page 33: Disa

    APBX IP04 User Manual Invalid Forward to The destination for incoming call if there is invalid input 6.5 DISA DISA (Direct Inward System Access) allows someone calling in from outside to obtain an "internal" system dialtone and dial out as if a local extension.

  • Page 34: Blacklist

    APBX IP04 User Manual For example: Both City A and B have a APBX, APBX-A and APBX-B, they are connected with SIP trunk, and APBX-A has FXO trunk to connect local PSTN and outbound route for that, DISA can be used as below: 1.
  • Page 35 APBX IP04 User Manual RTP Port Min / Max Set the RTP port range. DTMF Mode Set the default DTMF mode 2) NAT Here provide other two solutions for SIP one-way-audio issue besides outbound proxy. Using any one is OK.

  • Page 36: Audios

    APBX IP04 User Manual External Refresh Interval How often to refresh External Host if used. NAT Mode Global NAT settings (Affects all peers and users), is used when Asterisk is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP+RTP ports.

  • Page 37: Network Settings

    APBX IP04 User Manual 8. Network Settings Description of LAN, WAN and DHCP server settings can be found in Chapter 2. All network settings will take effect after APBX reboot. 8.1 Web Access Choose the web access protocol and port for web server here. HTTP and HTTPs are both supported, default port is 80 and 443 respective.
  • Page 38 APBX IP04 User Manual Set the destination port range for connection. The main protocols and default ports APBX uses for each application are list below: HTTP TCP:80 TCP:443 HTTPS UDP:5060 TCP:5060 UDP:50000-60000 Set source IP of connection. Format of IP: IP/mask For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156...
  • Page 39 APBX IP04 User Manual 4) SIP Defense: Limit connections to SIP port from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection. SIP Packets The maximum packets can be handled per time interval.

  • Page 40: Port Forwarding

    APBX IP04 User Manual Check this to drop all packets or connection from other hosts if there are no other rules defined. 8.3 Port Forwarding When APBX works as a router, it can forward connections to WAN to a device connected to LAN network.

  • Page 41: System Settings

    APBX IP04 User Manual A VLAN (Virtual LAN) is a logical local area network (LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Both WAN and LAN support 2 VLANs. 9. System Settings 9.1 Change Password...

  • Page 42: Firmware Upgrade

    APBX IP04 User Manual 1) General There are two ways to set Date/Time for APBX: a. NTP server Make sure the connection between APBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that APBX can access Internet.

  • Page 43: Backup And Restore

    APBX IP04 User Manual 1) HTTP Upload them from local PC. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server. Choose Reset Config will reset the configuration. 9.4 Backup and Restore 1) Backup Create Backup for configuration / System audio prompt / Voice Mail.

  • Page 44: Reboot && Reset

    APBX IP04 User Manual Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after APBX reboot. It can’t be used for different product models. 9.5 Reboot && Reset Reboot or Reset APBX.

  • Page 45: Web Interface For Extension

    APBX IP04 User Manual 11. Web Interface for extension PBX allows users to check their voicemail / CDR, and set personal settings. 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface.
  • Page 46 APBX IP04 User Manual 2) CDR Checking Users can check their CDR here. 3) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ATCOM TECHNOLOGY CO., LIMITED...

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