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Table of Contents
Troubleshooting
Related Manuals for Oki FAX 4580
Summary of Contents for Oki FAX 4580
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Page 2: Table Of Contents
To use Internet Fax ... 2 What Your I-Fax Machine Can Do ....3 Installation Requirements......3 Machine Installation ... - Page 3 POP Interval... 12 Network Settings ... 12 I-Fax NIC Initialize... 16 Email Settings........17 Registering addresses...
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Page 4: I-Fax
I-Fax I-Fax, despite its complicated nature, is an easy-to-use feature. The T.37 protocol allows your fax machine to send and receive email over your LAN connection, without ever needing to be hooked up to your computer. Note, if your email server uses authentication, see important information “Authentication -... -
Page 5: Operation Overview
This overview has several sections to help you decipher and use the I-Fax process easily. • “Operation Overview” on page 2. • “What Your I-Fax Machine Can Do” on page 3. • “Installation Requirements” on page 3. • “Internet Fax Transmission” on page 4. -
Page 6: What Your I-Fax Machine Can Do
• act as a convenience copier Important! Internet faxes differ from traditional faxes in these ways: Although your OKI-Fax has security features, faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN. There is no way to verify that a message has been received by the machine to which it was addressed. -
Page 7: Internet Fax Protocols
Internet Fax Protocols TCP/IP SMTP POP3 3. Internet Fax Transmission General Information To send an Internet Fax message, you need a mail server from which to send email. Please consult your network administrator about the settings listed below, which are required in order to make a connection to the mail server. -
Page 8: Pop Server Address / Name
9. “DNS S.SRV Address” on page 16 10. “FAX Email Address” on page 16 6. Materials Provided The following items provide the information you will need to use your fax machine. • User’s Guide • Warranty Document • I-Fax User’s Guide (this book) -
Page 9: User's Guide
Each item is explained below. User’s Guide The User’s Guide provides the information common to all con- figurations. Warranty Document The Warranty Document provides the warranty, service and sup- port, and Material Safety Data Sheet information for this product series. I-Fax Option Guide The Option Guide provides the information unique to the I-Fax configuration of the product series. -
Page 10: Helpful Hints (I-Fax)
Note: If the receiver is another OKI I-Fax device, the format must be TIFF as the OKI devices cannot receive PDF. 8. Helpful Hints (I-Fax) Your fax machine has many features and capabilities that will help you • Operate the machine •... -
Page 11: Network Set Up
Network Set Up To setup your fax machine on a network, settings for the machine are located in two places. • Settings stored on the fax machine • Settings recorded on the network card Each section below is categorized by the Menu listings found in the fax machine. -
Page 12: I-Fax Nic Settings
3. Press to scroll through the features available for NIC Options. Text Print Header Print Coding Mode Ex.Fine Mode I-Fax NIC Settings Sender ID (Email) Send File Format Send Notification I-Fax NIC Update On/Off POP Interval IP Address Subnet Mask Default Gateway SMTP Server Name POP Server Name... -
Page 13: Header Print
only US-ASCII characters in the text can be printed as shown in the following table. Any characters that cannot be printed will be shown as spaces. Depending on the email client used, text may not be printed or come out garbled. Note: Text is not generally base64 encoded and coded text is not supported (coded text is received, where the text in a coded condition is printed.) -
Page 14: Coding Mode
Send File Format • Settings: TIFF or PDF • Default: TIFF This determines whether the format sent is either PDF or TIFF. Note: Oki facsimile machines cannot receive PDF faxes. Send Notification • Settings: ON or OFF. • Default: ON... -
Page 15: Pop Interval
This setting allows updates to the firmware when YES is enabled. Usually this option is not required except when a firmware update is released and run from a client machine. POP Interval • Settings: Off/1min/5min/10min/30min/60min/Daily • Default: OFF POP Interval can be accessed using the following: SELECT 9/HYPEN FUNCTION... -
Page 16: Ip Address
3. Press to enter I-FAX NIC OPTIONS 4. Press until NETWORK SETTINGS 5. Press to enter NETWORK SETTINGS 6. To advance to each function within Network Settings, use Start key. 7. To set each function, utilize both the numeric keypad and the one-touch keys for easy access to commonly used symbols. -
Page 17: Pop Server Name
1. Press the Number keys to insert either text or numbers. Press them repeatedly to enter the character desired. 2. To jump to the next field, use the keys. 3. Press the Start key to enter your settings. Restrictions • If DNS has not been set, enter the IP address of the server. The address must include the “.”... -
Page 18: Pop User Id
Pop User Id Enter the user ID registered on the POP3 server. 1. Press the Number keys to insert either text or numbers. Press them repeatedly to enter the character desired. 2. To jump to the next field, use the keys. -
Page 19: I-Fax Nic Initialize
DNS P.SRV Address DNS = Domain Name Service. P.SRV = Primary Server. • Sets the IP address of the DNS primary server. • Do not change this setting if the server is connected directly using its IP address. DNS S.SRV Address DNS = Domain Name Service. -
Page 20: Email Settings
Note: The message “ARE YOU SURE?” will appear on the display. You must confirm your choice before the unit will reset to factory defaults. 2. Email Settings Registering addresses Email addresses up to 64 characters long can only be assigned to one-touch keys 01 to 10. -
Page 21: Program Group Email Addresses
5. Each group can contain up to a maximum of all of the One- Touch locations available on your fax machine. 6. When you are finished programming, press display will show 7. To program another group, return to Step 3. If you are finished, press the . -
Page 22: User Interaction
The email address you are sending to. 2: From The email address you would like to appear as the return address. The default is the fax machine’s own programmed email. 3: Subject Enter the subject of the email. If not subject is enter, then it will appear “Internet FAX Message from [Sender ID]”. -
Page 23: Email Using Ot Key
6. Select another email setting (1-8) or press the key again to email the document. 7. Press the key to exit without emailing the Stop document, press key again to remove the Stop document. Email Using OT Key A document can be sent to an email address (or several email addresses) by pressing pre-programmed one-touch keys, but can- not be sent to recipients with telephone numbers registered on one-touch keys. -
Page 24: Email Using Broadcast Feature
2. Receiving Email This fax machine automatically connects to the server to receive mail according to the setting “POP Interval” on page 12. If there is mail on the server, reception will start automatically. If there is more than one mail message, it will receive all the messages and print them out automatically. -
Page 25: Manual Email Reception
9/USER PROG keypad INTERNET RX 2. Press for the Fax machine to poll the email server for email. If email is present, several screens will appear and the email will print. If not, no record of the transaction will be made. -
Page 26: Troubleshooting
Troubleshooting If a communication error occurs, check the service code shown on the Activity Report. SMTP Communication The service code for a SMTP communication is prefixed with the letter E. Error Description 0000 Normal Shutdown 9080 Press stop key E058 Failed SMTP connection E074 Cable not connected E081 DNS cannot resolve SMTP server name E082 No response from SMTP server... -
Page 27: Transmission Troubleshooting
Error Description F940 Memory full F941 When mail does not exist in server upon manual reception F942 Command timeout F990 Other error FF00 Option board I/F error Note: For service codes F001 and F002, the number of pages in the report will be left blank. Transmission troubleshooting Transmission fails;... -
Page 28: Authentication - Unable To Send Global E-Mails
If this is enabled on the mail server, it will pre- vent the machine from sending any global email, since the Oki T.37 card does not currently support this feature. -
Page 29: Resolution
Resolution Any changes to allow the machine to send global emails would have to be made at the mail server itself. The network adminis- trator needs to configure the mail server not to require authenti- cation from the IP address the machine has been assigned. The administrator may not want to do this for security reasons, but it is the only method available that allows the machine to send emails outside of the local LAN.
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