Fax And Telephone Problems - Brother DCP-J785DW Basic User's Manual

Fax and Telephone Problems

Related Models:
MFC-J985DW
If you cannot send or receive a fax, check the following:
1
Connect one end of the telephone line cord to the area labelled "LINE", and then connect
the other end of the telephone line cord directly to a telephone wall socket.
If you can send and receive faxes when the telephone line is directly connected to the fax,
the problem may be unrelated to the machine. Please contact your telephone service
provider for connection issues.
2
Check the receive mode.
See Related Information:
• Receive Modes
• Choose the Correct Receive Mode
3
Try changing the compatibility settings.
You may be able to send and receive faxes by lowering the connection speed.
For more information, see Related Information: Telephone Line Interference/VoIP.
If the problem still is not resolved, turn the machine off, and then turn it on.
Related Information
• Telephone Line Interference/VoIP on page 27
• Receive Modes on page 28
• Choose the Correct Receive Mode on page 29
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