Troubleshooting - Samsung BD-E5700 User Manual

Appendix
PCM PCM 2ch
Audio Stream on
Dolby Digital PCM 2ch
DVD
DTS PCM 2ch
Decodes main feature
and BONUSVIEW audio
Definition for
Any
stream together into PCM
Blu-ray Disc
audio and add Navigation
Sound Effects.
* If Source Stream is 2ch, "Re-encoded Dolby D" Settings are not applied.
Blu-ray Discs may include three audio streams :
- Main Feature Audio : The audio soundtrack of the main feature.
- BONUSVIEW audio : An additional soundtrack such as the director or actor's commentary.
- Navigation Sound Effects : When you choose some menu navigation, Navigation Sound
Effects may sound. Navigation Sound Effects are different on each Blu-ray Disc.
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PCM 2ch PCM 2ch PCM 2ch PCM 2ch
PCM 2ch Dolby Digital Dolby Digital Dolby Digital Dolby Digital
PCM 2ch DTS DTS
Decodes main
feature audio
Outputs only main feature
audio
BONUSVIEW
stream so that your AV
audio stream
audio
receiver
together into
can decode the audio
PCM audio and
bitstream.
add Navigation
You will not hear
Sound Effects,
BONUSVIEW
audio and Navigation
encodes the
Sound Effects.
PCM audio into
DTS bitstream

Troubleshooting

PCM 2ch
Before requesting service, please try the following solutions.
DTS DTS
Decodes
PROBLEM
main feature
audio
No operation can be performed with
and
the remote control.
and BONUSVIEW
audio stream
together into
PCM audio
and add
Navigation
Sound
then re- Effects, then
The disc does not play.
re-encodes
the PCM
audio into
The disc Menu does not appear.
Dolby Digital
bitstream
The prohibition message appears on
the screen.
Play mode differs from the Setup Menu
selection.
The screen ratio cannot be changed.
No audio.
SOLUTION
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet
from the player.
• Remove the batteries and hold down one or more buttons for
several minutes to drain the microprocessor inside the remote
control to reset it. Reinstall the batteries and try to operate the
remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
• Ensure that the disc has disc menus.
• This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD's software doesn't support the feature (e.g.,
angles).
• You've requested a title or chapter number or search time that is
out of range.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the player.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.