Appendix; Troubleshooting - Samsung BD-JM51 User Manual

Appendix

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be performed Check the batteries in the remote control. They may need replacing.
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with the remote control.
Operate the remote control at a distance of no more than 20 feet from the player.
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Remove the batteries, and then hold down one or more buttons for
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several minutes to drain the microprocessor inside the remote control to
reset it. Reinstall
The disc does not play. Ensure that the disc is installed with the label side facing up.
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Check the region number of the Blu-ray Disc/DVD.
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The Disc Menu does not appear. Ensure that the disc has disc menus.
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The prohibition message This message appears when an invalid button is pressed.
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appears on the screen. The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
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You've requested a title or chapter number or search time that is out of range.
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Play mode differs from the Some of the functions selected in the Setup Menu may not work
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properly if those functions are not encoded on the disc.
Setup Menu selection.
You cannot change the screen The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot
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be changed.
aspect ratio (screen size).
This is not a problem with the player.
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No audio. Make sure you have selected the correct Digital Output in the
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Audio Options Menu.
The screen is blank. If the HDMI output is set to a resolution your TV cannot support (for
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example, 1080p), you may not see a picture on your TV.
Press the ^ button (on the front panel) for more than 5 seconds with no
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disc inside. All settings will revert to the factory settings.
When the factory default settings are restored, all stored user BD data is
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deleted.
Forgot password Press the ^ button (on
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with no disc inside. All settings including the password will revert
to the factory settings.
Don't use this unless absolutely necessary.
When the factory default settings are restored, all stored user BD data is deleted.
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The picture is noisy or distorted Make sure that the disc is not dirty or scratched.
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Clean the disc.
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No HDMI output. Check the connection between the TV and the HDMI jack of the player.
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Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolutions.
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Abnormal HDMI output screen. If random noise appears on the screen, it means that TV does not
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support HDCP (High-bandwidth Digital Content Protection).
SOLUTION
the batteries and try to operate the remote control again
the front panel) for more than 5 seconds
PROBLEM
If you experience other
problems.
dLNA function
I can see folders shared through
DLNA, but I cannot see the files.
Video is played intermittently.
.
The DLNA connection between
the Player and PC is unstable.
Bd-LIVE
I cannot connect to the BD-LIVE
server.
When using the BD-LIVE
service, an error occurs.
✎
NOTES
When the factory default settings are restored, all stored user BD data is deleted.
■
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product.
1.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manual thoroughly, search for a solution on line at
www.samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before
seeking to repair your player.
SOLUTION
Go to the table of contents and find the section of the user
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manual that contains information about the feature you are having
the problem with, and then follow the procedure again.
If you still cannot resolve the problem, please contact Samsung
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Customer Support at the phone number listed on the last page of
this manual.
DLNA shows only files corresponding to the Image, Music, and Movie
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categories. Files that do not correspond to these categories are not displayed.
Check if the network is stable.
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Check if the network cable is properly connected and if the network is overloaded.
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IP addresses within the same subnetwork should be unique. If they
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are not, IP interference can cause this phenomenon.
Check if you have a firewall enabled. If so, disable the firewall function.
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Check whether the network connection is working or not by
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accessing Network Status in Network Settings (Settings > Network
Settings > Network Status).
Check whether the USB memory device is connected to the player.
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The memory device must have at least 1GB of free space to
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accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
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If all above fails, contact the content provider or update the player
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to the latest firmware.
The memory device must have at least 1GB of free space to
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accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
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