Chapter 1 Introduction 1.1 Introducing the TW-EA510v3(c) & 3G/4G Thank you for purchasing the TW-EA510 v3(c) & 3G/4G ADSL2+ Router. Your new router has Multiple Options for Internet Access It offers its USB port for connecting to a 4G/ 3G / HSPA+ USB modem, enabling you to use a 4G, 3G HSPA+, UMTS, EDGE, GPRS, or GSM Internet connection.
that are received by the router can be rerouted to your dedicated local web server, even though the server now has a different IP address. Virtual Server can also be used to re-task services to multiple servers. For instance, you can set the router to allow separated FTP, Web, and Multiplayer game servers to share the same Internet- visible IP address while still protecting the servers and LAN users from hackers.
• NAT, static routing and RIP-1/2 • Universal Plug and Play (UPnP) Compliant • Transparent Bridging • Dynamic Domain Name System (DDNS) • Virtual Server and DMZ • SNTP, DNS relay and IGMP proxy • IGMP snooping for video service •...
Chapter 2 Product Overview Standards-Based Technology The TW-EA510v3(c) & 3G/4G Wireless Router utilizes the 802.11n standard. The IEEE 802.11n standard is an extension of the 802.11g and 802.11b standards. It increases the data rate up to around 300Mbps within the 2.4GHz band, utilizing OFDM technology. This means that in most environments, within the specified range of this device, you will be able to transfer large files quickly or even watch a movie in MPEG format over your network without noticeable delays.
Using a different voltage rating power adaptor may damage the router. Attention 2.2 Package Contents TeleWell TW-EA510v3 (c) ADSL 3G/4G Modem Router Firewall WLAN AP (802.11 b+g+n) CD containing the on-line manual and QSG RJ-11 ADSL/ telephone cable Ethernet (RJ-45) cable Two 2dBi detachable antennas Power adapter 12V DC, minimum 1.2A...
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2.3 The Front LEDs Power Lit red while the flash is damage and cannot bring the system up. Lit green when the system is ready. Flashes green when the system is rebooting or firmware upgrading. Ethernet Lit green when connected to an Ethernet device. Blinking when data is transmitted / received.
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2.4 The Rear Ports Antenna Connect the antenna to this port. ON/OFF Power ON/OFF switch. Power Connect the supplied power adapter to this jack. After the router is powered on, press this reset button using the end of paper clip or other small pointed object for 6 seconds and above to restore it to factory default settings.
Before powering on the router to enter the recovery process, please configure the IP address of the PC as 192.168.0.1 and proceed with the following step by step guide. 1. Power the router off. 2. Hold the "Reset Button”. 3. Power on the router. Then Router's IP will reset to Emergency IP address (Say 192.168.0.254) 4.
Chapter 3 Installation You can configure the TW-EA510v3(c) & 3G/4G router through the convenient and user-friendly interface of a web browser. Most popular operating systems such as Mac, Linux and Windows 98/NT/2000/XP/Me/Vista and Windows 7 include a web browser as a standard application. 3.1 Before Configuration PCs must have a properly installed Ethernet interface that connects to the router directly or through an external repeater hub.
Configuring PC in Windows Vista 1. Go to Start. Click on Network. 2. Then click on Network and Sharing Center at the top bar. 3. When the Network and Sharing Center window pops up, select and click on Manage network connections on the left window column.
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5. Select Internet Protocol Version 4 (TCP/IPv4) then click Properties. 6. In the TCP/IPv4 properties window, select the Obtain an IP address au- tomatically and Obtain DNS Server address automatically radio but- tons. Then click OK to exit the set- ting.
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Configuring a PC in Windows XP 1. Go to Start / Control Panel (in Classic View). In the Control Panel, double- click on Network Connections 2. Double-click Local Area Connection. 3. In the Local Area Connection Status window, click Properties. 4.
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Configuring a PC in Windows 2000 1. Go to Start / Settings / Control Panel. In the Control Panel, double-click on Network and Dial-up Connections. 2. Double-click Local Area Connection. 3. In the Local Area Connection Status window click Properties. 4.
3.2 Factory Default Settings Before configuring the TW-EA510v3(c) & 3G/4G router, you need to know the following default settings. Web Interface: (Username and Password) The default username and password are “admin” and “admin” respectively. LAN Device IP Settings: IP Address: 192.168.0.254 Subnet Mask: 255.255.255.0 ISP setting in WAN site: RFC 1483 LLC Bridge...
3.3 LAN and WAN Port Addresses The parameters of LAN and WAN ports are preset at the factory. The default values are shown below. LAN Port WAN Port IP address 192.168.0.254 The RFC1483 Bridged IP LLC function is enabled to Subnet Mask 255.255.255.0 automatically get the WAN...
Web Configuration: Open your web browser, enter the IP address of your router, which by default is 192.168.0.254, and click “Go”, a user name and password window prompt appears. The default username and password are “admin” and “admin”. Congratulations! You have successfully logged on to your TW-EA510v3(c) & 3G/4G ADSL2+ Router!
Chapter 4 Basic Configuration Once you have logged on to your TW-EA510v3(c) & 3G/4G ADSL2+ Router via your web browser, you can begin to set it up according to your requirements. On the configuration homepage, the left navigation pane links you directly to the setup pages, which include: Advance a Switch to Advanced Configuration mode Status Quick Start...
4.1 Status Device Information Model Name: Provide a name for the router for identification purposes. System Up-Time: Records system up-time. Hardware Version: Device version Software Version: Firmware version Port Status Port Status:User can look up to see if they are connected to Ethernet, ADSL or Wireless. Port: Name of the WAN connection.
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4.2 Quick Start Set Wireless configuration WLAN Service: Default setting is set to Enable. ESSID: The ESSID is the unique name of a wireless access point (AP) to be distinguished from another. For security propose, change to a unique ID name to the AP which is already built-in to the router’s wireless interface.
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ADSL Mode PPPoE Connection PPPoE (PPP over Ethernet) provides access control in a manner similar to dial-up services using PPP. VPI/VCI: Enter the VPI and VCI information provided by your ISP. Username: Enter the username provided by your ISP. You can input up to 128 alphanumeric characters (case sensitive).
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PPPoA Connection PPPoA stands for Point to Point Protocol over ATM Adaptation Layer 5 (AAL5). It provides access control and billing functionality in a manner similar to dial-up services using PPP. VPI/VCI: Enter the VPI and VCI information provided by your ISP. Username: Enter the username provided by your ISP.
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MPoA Connection VPI and VCI: Enter the VPI and VCI information provided by your ISP. Encap. method: Select the encapsulation format, the default is LLC. Select the one provided by your ISP. Encap. mode: Choose whether you want the packets in WAN interface as bridged packet or routed packet.
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Mode: There are 5 options of phone service standards: GSM only, UTMS only, Mode: There are 5 options of phone service standards: GSM only, UTMS only, GPRS/EDGE first, UMTS first, and Automatic. If you are uncertain what services are GPRS/EDGE first, UMTS first, and Automatic. If you are uncertain what services are available to you, and then please select Automatic.
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4.4 WLAN WLAN Service: Default setting is set to Enable. ESSID: The ESSID is the unique name of a wireless access point (AP) to be distinguished from another. For security propose, change to a unique ID name to the AP which is already built-in to the router’s wireless interface.
Regulation Domain: There are seven Regulation Domains for you to choose from, including North America (N.America), Europe, France, etc. The Channel ID will be different based on this setting. Channel ID: Select the ID channel that you would like to use. Security Mode: You can disable or enable with WPA or WEP for protecting wireless network.
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WEP Authentication: To prevent unauthorized wireless stations from accessing data transmitted over the network, the router offers secure data encryption, known as WEP. If you require high security for transmissions, there are three options to select from: Open System, Share key or Both. Default Used WEP Key: Select the encryption key ID;...
Chapter 5 Advance Configuration Once you have logged on to your TW-EA510v3(c) & 3G/4G ADSL2+ Router via your web browser, you can begin to set it up according to your requirements. On the configuration homepage, the left navigation pane links you directly to the setup pages, which include: Basic (Switch to Basic Configuration Mode) Status (ADSL Status, 3G status ARP Table, DHCP Table, System Log, Firewall Log, UPnP portmap) Quick Start...
System Up-Time: Records system up-time. Current time: Set the current time. See the Time Zone section for more information. Hardware Version: Device version. Software Version: Firmware version. MAC Address: The LAN MAC address. Port: Name of the WAN connection. Protocol VPI/VCI: Virtual Path Identifier and Virtual Channel Identifier Operation: The current status in WAN interface.
5.1.1 ADSL Status DSP Firmware Version: DSP code version DMT Status: Current DMT Status Operational Mode: To show the state when user select “AUTO” on connect mode. Upstream: Upstream rate. Downstream: Downstream rate. Noise Margin (Upstream): This is noise margin in upstream. Noise Margin (Downstream): This is noise margin in downstream.
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5.1.2 3G Status Status: The current status of the 3G card. Click Status to go to 3G-configuration page. Signal Strength: The signal strength bar indicates current 3G-signal strength. Network Name: The network name that the device is connected to. Network Mode: The current operation mode in 3G card, it depends on service provider and card’s limitation.
5.1.2 ARP Table This section displays the router’s ARP (Address Resolution Protocol) Table, which shows the mapping of Internet (IP) addresses to Ethernet (MAC) addresses. This is useful as a quick way of determining the MAC address of the network interface of your PCs to use with the router’s Firewall –...
5.1.4 System Log Display system logs accumulated up to the present time. You can trace historical information with this function. 5.1.5 Firewall Log Firewall Log display log information of any unexpected action with your firewall settings. This page displays the router’s Firewall Log entries. The log shows log entries when you have enabled Intrusion Detection or Block WAN PING in the Configuration –...
5.3.1 LAN (Local Area Network) A Local Area Network (LAN) is a shared communication system to which many computers are attached and is limited to the immediate area, usually the same building or floor of a building. There are six items within the LAN section: Ethernet, IP Alias, Wireless, Wireless Security, WPS and DHCP Server.
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5.3.1.2 IP Alias This function allows the creation of multiple virtual IP interfaces on this router. It helps to connect two or more local networks to the ISP or remote node. In this case, an internal router is not required. IP Address: Specify an IP address on this virtual interface.
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5.3.1.3 Wireless Parameters WLAN Service: User can choose to enable of disable the Wireless service. Time Schedule: This function allows user to set time schedule for wireless service. Mode: The default setting is 802.11b+g+n (Mixed mode). If you do not know or have both 11g and 11b devices in your network, then keep the default in mixed mode.
choose the most suitable level for your network. AP MAC Address: It is a unique hardware address of the Access Point. AP Firmware Version: The Access Point firmware version. WPS Service: Allows user to enable or disable the WPS Service. WPS State: Current WPS state in AP.
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Connect Mode: 3G. TEL No.: The dial string to make a GPRS / 3G user internetworking call. Username: The username provided by your service provider. APN: An APN is similar to a URL on the WWW, it is what the unit makes a GPRS / UMTS call.
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Username/Password: Enter the username and password provided by your ISP. Authentication Protocol: Default is Auto. Please consult your ISP on whether to use PAP, CHAP. PIN: PIN stands for Personal Identification Number. A PIN code is a numeric value used in certain systems as a password to gain access, and authenticate.
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WEP Authentication: To prevent unauthorized wireless stations from accessing data transmitted over the network, the router offers secure data encryption, known as WEP. If you require high security for transmissions, there are three options to select from: Open System, Share key or Both.
5.3.1.6 DHCP Server You can disable or enable the DHCP (Dynamic Host Configuration Protocol) server or enable the router’s DHCP relay functions. The DHCP protocol allows your router to dynamically assign IP addresses to PCs on your network if they are configured to obtain IP addresses automatically. DHCP Server Mode: Disable To disable the router’s DHCP Server, check Disabled and then click Apply.
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DHCP Server Mode: DHCP Relay If you check DHCP Relay and then you must enter the IP address of the DHCP server which assigns an IP address back to the DHCP client in the LAN. Use this function only if advised to do so by your network administrator or ISP.
5.3.2 WAN (Wide Area Network) A WAN (Wide Area Network) is an outside connection to another network or the Internet. There are three items within the WAN section: WAN Profile and ADSL Mode.
5.3.2.1 WAN Profile Profile Port—ADSL PPPoE Connection PPPoE (PPP over Ethernet) provides access control in a manner similar to dial-up services using PPP. Description: A user-definable name for this connection. VPI/VCI: Enter the VPI and VCI information provided by your ISP. Encap.
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Connection: ¤ Always on: If you want the router to establish a PPPoE session when starting up and to automatically re-establish the PPPoE session when disconnected by the ISP. ¤ Connect to Demand (un-select Always On): If you want to establish a PPPoE session only when there is a packet requesting access to the Internet (i.e.
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¤ Always on: The router will establish a PPPoA session when starting up and to automatically re-establish the PPPoA session when disconnected by the ISP. ¤ Connect to Demand (un-select Always On): If you want to establish a PPPoA session only when there is a packet requesting access to the Internet (i.e.
Description: A user-definable name for this connection. VPI/VCI: Enter the VPI and VCI information provided by your ISP. Encap. method: Select the encapsulation format, this is provided by your ISP. 5.3.2.3 ADSL Mode ADSL Mode: There are four modes “Open Annex Type and Follow DSLAM’s Setting”, ”Annex A”, ”Annex L”, ”Annex M”...
5.3.3.1 Time Zone The router does not have a real time clock on board; instead, it uses the Simple Network Time Protocol (SNTP) to get the current time from an SNTP server outside your network. Choose your local time zone, click Enable and click the Apply button. After a successful connection to the Internet, the router retrieves the correct local time from the SNTP server you have specified.
5.3.3.2 Firmware Upgrade Your router’s “firmware” is the software that allows it to operate and provides all its functionality. Think of your router as a dedicated computer, and the firmware as the software it runs. Over time this software may be improved and modified. Your router allows you to upgrade the software it runs to take advantage of these changes.
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5.3.3.3 Backup / Restore These functions allow you to save and backup your router’s current settings to a file on your PC, or to restore a previously saved backup. This is useful if you wish to experiment with different settings, knowing that you have a backup handy in the case of any mistakes. It is advisable to backup your router’s settings before making any significant changes to your router’s configuration.
5.3.3.4 Restart Router Click Restart with option Current Settings to reboot your router and save the current configuration to device. If you wish to restart the router using the factory default settings (for example, after a firmware upgrade or if you have saved an incorrect configuration), select Factory Default Settings to reset to factory default settings.
5.3.4 Firewall Firewall and Access Control Your router includes a full SPI (Stateful Packet Inspection) firewall for controlling Internet access from your LAN, as well as helping to prevent attacks from hackers. In addition to this, when using NAT (Network Address Translation) the router acts as a “natural” Internet firewall, since all PCs on your LAN use private IP addresses that cannot be directly accessed from the Internet.
When using Virtual Servers (port mapping) your PCs are exposed to the ports specified opened in your firewall packet filter settings. Firewall Security and Policy (General Settings): Inbound direction of Packet Filter rules prevent unauthorized computers or applications accessing your local network from the Internet. Intrusion Detection: Enable Intrusion Detection to detect, prevent, and log malicious attacks.
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Rule Name: Users-define description to identify this entry. The maximum name length is 32 characters, and then can choose application that they want from listbox. Internal IP Address / External IP Address: This is the Address-Filter used to allow or block traffic to/from particular IP address(es).
5.3.4.2 MAC Filter A MAC (Media Access Control) address is the unique network hardware identifier for each PC on your network’s interface (i.e. its Network Interface Card or Ethernet card). Using your router’s MAC Address Filter function, you can configure to block specific machines from accessing your LAN. There are no pre-defined MAC address filter rules;...
5.3.4.3 Intrusion Detection Check Enable if you wish to detect intruders accessing your computer without permission. The router automatically detects and blocks a DoS (Denial of Service) attack if a user enables this function. This kind of attack is not to access confidential data on the network; instead, it aims to disrupt specific equipment or the entire network.
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Land attack SrcIP = DstIP UDP Echo Port and Echo/CharGen Scan CharGen Port UDP Dst Port = Echo Scan Src IP Scan Echo(7) UDP Dst Port = CharGen Scan Src IP Scan CharGen(19) X’mas Tree Scan TCP Flag: X’mas Src IP Scan TCP Flag: SYN/FIN IMAP...
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5.3.4.4 Block WAN PING Check Enable if you wish to exclude outside PING requests from reaching this router. URL (Uniform Resource Locator – e.g. an address in the form of http://www.example.com ) filter rules allow you to prevent users on your network from accessing particular websites from their URL.
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5.3.4.5 URL Filter Keywords Filtering: Allows blocking by specific keywords within a particular URL rather than having to specify a complete URL (e.g. to block any image called “advertisement.gif”). When enabled, your specified keywords list is checked to see if any keywords are present in URLs accessed to determine if the connection attempt should be blocked.
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Restrict URL Features: This function enhances the restriction to your URL rules. ¤ Block Java Applet: Blocks Web content which includes the Java Applet to prevent someone who wants to damage your system via the standard HTTP protocol. ¤ Block ActiveX: Blocks ActiveX ¤...
5.3.5 QoS (Quality of Service) Quality of Service Introduction If you’ve ever found your ‘net’ speed has slowed to a crawl because another family member is using a P2P file sharing program, you’ll understand why the Quality of Service features in the routers is such a breakthrough for home users and office users.
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There are two settings to be provided in the Router: ¤ LAN to WAN: You want to control the traffic flow from the local network to the outside world. e.g., you have a FTP server inside the local network and you want to have a limited traffic rate controlled by the QoS policy.
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DSCP Mapping Table ADSL2+ Router Standard DSCP Disabled None Best Effort Best Effort (000000) Premium Express Forwarding (101110) Gold service (L) Class 1, Gold (001010) Gold service (M) Class 1, Silver (001100) Gold service (H) Class 1, Bronze (001110) Silver service (L) Class 2, Gold (010010) Silver service (M) Class 2, Silver (010100)
¤ Low For the sample priority assignment for different policies, it is served in a First-In-First-Out way. Internal IP Address: The IP address values for Local LAN machines you want to control. (For IP packets from LAN to WAN, it is the source IP address. For IP packages from WAN to LAN, it is the destination IP address.) Internal Port: The Application port values for local LAN machines you want to control.
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Example QoS Plan Application IP or Ports Control Flow Data Rate Time Schedule VoIP User 192.168.0.1 Outgoing Minimal with high Always priority non-used bandwidth with DSCP marking Class Gold Service. FTP Sever 192.168.0.100 Incoming outgoing :minimal 30%. Data Only Working Outgoing rate.
Example QoS Setup VoIP application Voice is latency-sensitive application. Most VoIP devices are used SIP protocol and the port number will be assigned by SIP module automatically. Better to use fixed IP address for catching VoIP packets as high priority.
5.3.6 Virtual Server In TCP and UDP networks a port is a 16-bit number used to identify which application program (usually a server) incoming connections should be delivered to. Some ports have numbers that are pre-assigned to them by the IANA (the Internet Assigned Numbers Authority), and these are referred to as “well-known ports”.
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Examples of well-known and registered port numbers are shown below, for further information, please see IANA’s website at: http://www.iana.org/assignments/port-numbers Well-known and Registered Ports Port Number Protocol Description FTP Data FTP Control TCP & UDP SSH Remote Login Protocol Telnet SMTP (Simple Mail Transfer Protocol) TCP &...
5.3.6.1 Port Mapping Application: Select the service you wish to configure Protocol: Automatic when you choose Application from listbox or select a protocol type which you want. External Port & Internal Port: Enter the public port number & range you wish to configure. Internal IP Address: Enter the IP address of a specific internal server to which requests from the specified port is forwarded.
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In addition to specifying the port number used, you also need to specify the protocol used. The protocol is determined by the particular application. Most applications use TCP or UDP, however you can specify other protocols using the drop-down Protocol menu. Setting the protocol to “all” causes all incoming connection attempts using all protocols on all port numbers to be forwarded to the specified IP address.
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5.3.6.2 DMZ DMZ: The DMZ Host is a local computer exposed to the Internet. When setting a particular internal IP address as the DMZ Host, all incoming packets are checked by the Firewall and NAT algorithms, it is then passed to the DMZ host when a packet received does not use a port number in use by any other Virtual Server entries.
5.3.7 Time Schedule The Time Schedule supports up to 16 time slots which helps you to manage your Internet connection. In each time profile, you may schedule specific day(s) i.e. Monday through Sunday to restrict or allowing the usage of the Internet by users or applications. This Time Schedule correlates closely with router’s time, since router does not have a real time clock on board;...
5.3.8 Advanced Configuration options within the Advanced section are for users who wish to take advantage of the more advanced features of the router. Users who do not understand the features should not attempt to reconfigure their router, unless advised to do so by support staff. There are seven items within the Advanced section: Static Route, Dynamic DNS, VLAN, Device Management, IGMP, SNMP Access Control and Remote Access.
5.3.8.1 Static Route Destination: The destination subnet IP address. Netmask: Subnet mask of the destination IP addresses based on above destination. Gateway: The gateway IP address to which packets are forwarded. Interface: Select the interface through which packets are forwarded. Cost: Represents the cost of transmission for routing purposes.
5.3.8.2 Dynamic DNS The Dynamic DNS function lets you alias a dynamic IP address to a static hostname, so if your ISP does not assign you a static IP address you can still use a domain name. This is especially useful for hosting servers via your ADSL connection, so that anyone wishing to connect to you may use your domain name, rather than having to use your dynamic IP address, which changes from time to time.
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5.3.8.3 VLAN VLAN (Virtual Local Area Network) is a group of devices on different physical LAN segments that can communicate with each other as if they were all on the same physical LAN segment.
5.3.8.4 Device Management The Device Management advanced configuration settings allow you to control your router’s security options and device monitoring features. Embedded Web Server: HTTP Port: The port number of the router’s embedded web server (for web-based configuration uses. The default value is the standard HTTP port, 80. You may specify an alternative if, for example, you are running a web server on a PC within your LAN.
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Step 1: Click Start and Control Panel. Double-click Add/Remove Programs. Step 2: Click on the Windows Setup tab and select Communication in the Components selection box. Click Details.
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Step 3: In the Communications window, select the Universal Plug and Play check box in the Components selection box. Step 4: Click OK to go back to the Add/Remove Programs Properties window. Click Next. Step 5: Restart the computer when prompted. Follow the steps below to install the UPnP in Windows XP.
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Step 5: In the Networking Services window, select the Universal Plug and Play check box. Step 6: Click OK to go back to the Windows Optional Networking Component Wizard window and click Next. Auto-discover Your UPnP-enabled Network Device Step 1: Click start and Control Panel. Double-click Network Connections. An icon displays under Internet Gateway.
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Step 3: In the Internet Connection Properties window, click Settings to see the port mappings that were automatically created.
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Step 4: You may edit or delete the port mappings or click Add to manually add port mappings. Step 5: Select Show icon in notification area when connected option and click OK. An icon displays in the system tray Step 6: Double-click on the icon to display your current Internet connection status.
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Web Configurator Easy Access With UPnP, you can access web-based configuration for the TW-EA510v3(c) 3G/4G without first finding out the IP address of the router. This helps if you do not know the router’s IP address. Follow the steps below to access web configuration.
5.3.8.5 IGMP IGMP, known as Internet Group Management Protocol, is used to management hosts from multicast group. IGMP Proxy: Accepting multicast packet. Default is set to Disable. IGMP Snooping: Allowing switched Ethernet / Wireless to check and make correct forwarding decisions.
SNMP V3: Specify a name and password for authentication. And define the access right from identified IP address. Once the authentication has succeeded, users from this IP address will be able to view and modify the data. SNMP Version: SNMPV2c and SNMPv3 SNMPv2c is the combination of the enhanced protocol features of SNMPv2 without the SNMPv2 security.
From RFC 1471 (PPP/LCP MIB): pppLink group þ pppLqr group ý From RFC 1472 (PPP/Security MIB): PPP Security Group) þ From RFC 1473 (PPP/IP MIB): PPP IP Group þ From RFC 1474 (PPP/Bridge MIB): PPP Bridge Group þ From RFC1573 (IfMIB): þ...
5.3.8.7 Remote Access Remote Access Control: Enable: Select Enable to allow management access from remote side (mostly from internet). Duration: Set how many minutes to allow management access from remote side. Zero means always on. Allowed Access IP Address Range: Valid: Select Valid to allow remote management from these IP ranges.
5.4 Save Configuration to Flash After changing the router’s configuration settings, you must save all of the configuration parameters to FLASH to avoid losing them after turning off or resetting your router. Click “Save Config“ and click “Apply” to write your new configuration to FLASH. 5.5 Restart Click Restart with option Current Settings to reboot your router (and restore your last saved configuration).
5.6 Logout To exit the router’s web interface, choose Logout. Please ensure that you have saved the configuration settings before you logout. Be aware that the router is restricted to only one PC accessing the configuration web pages at a time.
Chapter 6 Troubleshooting If your ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider support. This can save you time and effort but if symptoms persist, consult your service provider. Problems starting up the router Problem Corrective Action...
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Frequent loss Ensure that all other devices connected to the same ADSL linesync telephone line as your router (e.g. telephones, fax (disconnections). machines, analogue modems) have a line filter connected between them and the wall socket (unless you are using a Central Splitter or Central Filter installed by a qualified and licensed electrician), and ensure that all line filters are correctly installed and the right way around.
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