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What to do if it goes wrong
Problem
There is an
accessory missing
Why does my vacuum
cleaner have no power?
Why won't the vacuum
cleaner pick up?
My brushbar
isn't turning?
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing maintenance
/troubleshooting checks.
Solution
• Check the 'This pack contains' panel on the box to make sure the part is
included with your machine.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a
British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the
vacuum cleaner. Remove and empty the dirt container and check the
hose for blockages.
• Clean the filters and allow the vacuum cleaner to cool for approximately
1 hour (if you have washed the filters you will need to wait 24 hours for
the filters to fully dry before putting them back into the vacuum cleaner).
• There may be a blockage in the hose. Please remove the hose from the
vacuum cleaner, check and clear any blockages.
• Empty the dirt container and clean filters.
Go to the 'Taking care of your machine'.
• The brushbar may not be turning. Go to my brushbar isn't
turning below.
• If the accessory/tool will not pick up, check and clear any blockages.
• The brushbar may be clogged, check the brushbar and clear any hair
or debris. Go to 'Let's talk technical'.
• The belt may be broken. Go to 'Let's talk technical'.
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