Maytag MHW5500FW Use & Care Manual page 28

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
If you experience
Washer not performing as expected (cont.)
Washer not draining/ Using cycles with a slower spin speed.
spinning; loads are
still wet (cont.)
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too much
HE detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
There are too many clothes in the Overnight
Wash & Dry cycle.
Door locked at end Water remaining in washer after cycle.
of wash cycle
Fresh Hold
Door will not unlock Door locks when cycle has started.
Incorrect or wrong Check for proper water supply.
wash or rinse
temperatures
Washing many loads.
Desired setting or For best performance, not all
option does not light settings are available with each cycle and
some options cannot be used together.
Load not rinsed Check for proper water supply.
Not using HE detergent or using too much
HE detergent.
28
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Possible Causes
option is ON.
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Solution
Cycles with slower spin speeds remove less water than
cycles with fast spin speeds. Use the recommended cycle/
speed spin for your garment.
A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See "Cycle Guide" for load size recommendation
for each cycle.
Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer's directions for your
load. To remove extra suds, select DRAIN & SPIN with Extra
Rinse. Do not add detergent.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Only use the Overnight Wash & Dry cycle for 2–4 lightly soiled
synthetic garments, athletic uniforms, or workout wear.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
While this option is ON, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked
during this time. To unlock the door, cancel the Fresh Hold
option by touching POWER/CANCEL.
If the "Add Garment" light is lit, touch START once. The door
will unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
See the "Cycle Guide" for the available settings and options
for each cycle.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
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