Maytag MHW5500FW Use & Care Manual page 25

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
If you experience
Vibration or Off-Balance
Vibration, rocking, or
"walking"
Noises
Clicking or metallic noises
Gurgling or humming
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Water Leaks
Check the following for
proper installation
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
The shipping bolts are still in the back
of the washer.
Door locking or unlocking.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
Washer may be draining water.
Steel balls in the balancing system are
balancing the load.
Fill hoses not attached tightly.
Fill-hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Strainer (or nylon stocking) on end of
drain hose is clogged.
Solution
Front and rear feet must be in firm contact with floor and
washer must be level to operate properly. Jam nuts must be
tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a
¾" (19 mm) piece of plywood under your washer will reduce
sound. Do not install washer on a raised wooden platform.
See "Level the Washer" in Installation Instructions.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load is not suitable for selected cycle. See "Cycle
Guide" and "Using Your Washer."
See "Remove transport bolts from washer" in the
Installation Instructions.
The door will lock, unlock, and lock again. You will hear
3 clicks after touching and holding START. This is normal.
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing, such as metal
snaps, buckles, or zippers, touch against the stainless
steel drum.
The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of
the cycle.
This is normal at certain stages of the cycle.
Tighten fill-hose connection.
Properly seat all four fill-hose flat washers.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets).
Remove strainer/nylon stocking from drain hose.
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