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LANCOM 800+ – LANCOM DSL/I- 10+ – LANCOM DSL/I- 1611 Office
9 Troubleshooting
In this chapter, you will find suggestions and assistance for a few common dif-
ficulties.
9.1
No WAN connection is established
After start-up the router automatically attempts to connect to the access pro-
vider. During this process, the Online LED will blink green. If successful, the
LED will switch over to steady green. If, however, the connection can't be
established, the Online LED will light up red.
For LANCOM 800+ and LANCOM DSL/I-10+only. For LANCOM DSL/I-
1611 Office please refer to the LED description ('LEDs for LANCOM
DSL/I-1611 Office' →page 22).
The reason for this is usually one of the following:
Problems with the cabling?
Only the cable provided with your device should be used to connect to the
WAN. This cable must be connected to the Ethernet port of your broadband
access device. The WAN link LED must light green indicating the physical con-
nection.
Has the correct transfer protocol been selected?
The transfer protocol is set along with the basic settings. The basic setup wiz-
ard will enter the correct settings for numerous DSL providers automatically.
Only if your DSL provider is not listed, you will have to enter manually the pro-
tocol being used. In any case, the protocol that your DSL provider supplies you
with should definitely work.
You can monitor and correct the protocol settings under:
Configuration tool
LANconfig
WEBconfig
Run command
Management
Interfaces
face
Expert Configuration
Setup
Chapter 9: Troubleshooting
Interface settings
WAN Inter-
Interfaces
WAN Interface
71
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