Samsung WF350AN Series User Manual page 30

troubleshooting and
information codes
PROBLEM
Fills with the wrong
temperature water.
Door locked or will not
open.
Does not drain and/or spin.
Load is too wet at the end
of the cycle.
Leaks water.
Has excessive suds.
30_ troubleshooting and information codes
WF350AN-02833B-07_EN_20120712.indd Sec8:30 WF350AN-02833B-07_EN_20120712.indd Sec8:30
SOLUTION
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
Flush water lines.
• Check the water heater. It should be set to deliver a minimum
120°F(49°C) hot water at the tap. Also check the water heater
capacity and recovery rate.
• Disconnect the hoses and clean the screens. The hose fi lter screens
may be plugged.
• As your washer is fi lling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
• While your washer is fi lling, you may notice just hot and/or just
cold water going through the dispenser when cold or warm
wash temperatures are selected. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
• Press the Start/Pause button to stop your washer.
• Your washer door will remain locked during the heating portion of the
Sanitize cycle.
• It may take a few moments for the door lock mechanism to
disengage.
• Check the fuse or reset the circuit breaker.
• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
• Close the door and press the Start/Pause button. For your safety,
your washer will not tumble or spin unless the door is closed.
• Use the High or Extra High spin speed.
• Use high effi ciency detergent to reduce over–sudsing.
• Load is too small. Very small loads (one or two items) may become
unbalanced and not spin out completely.
• Make sure the door is fi rmly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
• Avoid overloading.
• Use high effi ciency detergent to prevent over–sudsing.
• Use high effi ciency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water, small or lightly soiled
loads.
• Non-HE detergent is NOT recommended.
2012-07-13 2012-07-13 10:36:45 10:36:45