Table of Contents
Advertisement
• TROUBLESHOOTING
The following table lists some common problems and their solutions.
Problem
My phone is
not charging.
My phone is
not making/
receiving calls.
I cannot listen
to my voice
messages.
When I insert
my SIM card
into another
phone, it is
rejected.
Possible cause
The charger and phone are not
properly connected.
The charger is not properly
plugged into the wall.
The battery is not charged.
The signal strength is poor.
You do not have voicemail
service.
You have not set up your
voicemail service with your
wireless provider.
You have not saved your
voicemail number to your
phone.
you have forgotten your
password or are entering it
incorrectly.
The voicemail number saved to
your phone is incorrect.
You have fixed dialing activated
on your SIM card and the
receiving phone does not
support fixed dialing.
[ 130 ]
Possible solution
Securely connect the
charger to the phone.
Ensure the charger is
plugged in correctly.
Charge the battery.
If you are indoors,
move toward a
window.
Call your wireless
provider.
Call your wireless
provider.
See "Call and set up
your voicemail" on
page 44.
Call your wireless
provider.
Call your wireless
provider.
Deactivate fixed
dialing on the SIM.
Advertisement
Table of Contents
