Wireless Connection Problems; Wireless Charging Specific Problems - Dell S2317HWI User Manual

Wireless Connection Problems

Specific
Symptoms
Wireless No network
Screencast is name (SSID) of
not working your wireless
monitor found
No connection
from the wireless
monitor

Wireless Charging Specific Problems

Specific
Symptoms
Wireless No charge to the
charging is not mobile device
working
70
| Troubleshooting
What You
Experience
• Ensure that your device has an active Wi-Fi connection.
• Check whether your device and wireless monitor use the
same Wi-Fi channel (for more information, see
Selection).
• Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
• Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
• Restart the wireless monitor.
• Remove the device that was connected from the list and
then reconnect it.
• Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
• Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
What You
Experience
• Ensure that the Wireless Charging function in the OSD
menu is enabled (for more information, see
Charging
• Ensure that the wireless charging function of the mobile
device works properly, and that the mobile device is
correctly placed on the center of the charging area.
• Ensure that there is no other object between the
smartphone or mobile device and the charging area.
• Wireless charging may not function near devices that emit
strong electromagnetive energy (like a microwave oven or
radio transmitter). Turn off these diveces and try again.
Possible Solutions
Possible Solutions
and Setting Up the Wireless Charging
Band
Wireless
Function).