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Troubleshooting
Please check the following if the USB connection malfunctions.
[Case 1]
The USB cable is not connected or you are using a cable with an incorrect specification.
[Case 2]
The camera is not recognized by your PC. Sometimes, the camera may appear under
[Unknown Devices] in Device Manager.
[Case 3]
There is an unexpected error during file transfer
[Case 4]
When using the USB hub.
[Case 5]
Are other USB cables connected to the PC?
[Case 6]
When I open the Device Manager (by clicking Start
(Performance and Maintenance)
are Unknown Devices or Other Devices entries with a yellow question mark (?)
beside them or devices with an exclamation mark (!) beside them.
Downloaded From camera-usermanual.com Samsung Manuals
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Use a USB cable with the correct specification.
Turn off the camera, remove the USB cable, plug in the USB cable again, and then
turn on the camera.
Turn the camera power off and on again. Transfer the file again.
There may be a problem in connecting the camera to the PC through the USB hub if
the PC and the hub are not compatible. Wherever possible, connect the camera to
the PC directly.
The camera may malfunction when it is connected to the PC at the same time as
another USB cable. In this case, disconnect the other USB cable, and connect only
one USB cable to the PC.
Right-click on the entry with the question (?) or exclamation (!) mark and select
"Remove". Restart the PC and connect the camera the again. For Windows 98 PC,
remove the camera driver also, restart the PC, and then reinstall the camera driver.
(Settings)
System
(Hardware)
Control Panel
Device Manager), there
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