Troubleshooting - TEC B-670 Series Owner's Manual

13. TROUBLESHOOTING

13. TROUBLESHOOTING
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
Error Message
PAPER JAM 1. The media is not fitted correctly.
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2. The media path is jammed and does not
3. The installed media type does not match
4. The black mark position on the media
5. The installed media size is different from
6. The feed gap sensor cannot see the
HEAD OPEN Feed or printing has been attempted while
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the print head is raised or the pinch roller
lever is depressed.
NO PAPER The media has run out.
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NO RIBBON The ribbon has run out.
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Problem
feed smoothly.
the selected sensor.
does not match the sensor position.
the programmed size.
difference between the print area and
the gap.
WARNING!
1. Re-fit the media correctly.
2. Remove the cause of the jam and
3. Turn the power off then on again.
4. Adjust the sensor position.
5. Turn the power off then on again.
6. Set the threshold (see page 12-6).
Lower the print head or raise the pinch
roller lever.
→ Press the RESTART key.
Load new media.
→ Press the RESTART key.
Load a new ribbon.
→ Press the RESTART key.
E13-1
ENGLISH VERSION EO1-33016
13. TROUBLESHOOTING
Solution
→ Press the RESTART key.
replace the media correctly.
→ Press the RESTART key.
Select the correct sensor.
→ Feed the media.
→ Press the RESTART key.
Set the correct media size.
→ Feed the media.
Else
Turn the power off and call your
Authorized Service representative.