Product Specific Problems - Dell U2717DA User Manual

Common
Symptoms
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time

Product Specific Problems

Specific
Symptoms
Screen image is
too small
Cannot adjust
the monitor
with the buttons
on the front
panel
58 | Troubleshooting
What You Possible Solutions
Experience
Monitor • Ensure that the video cable connecting the
malfunctions on
& off
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video cable
Picture color • Change the settings of the Preset Modes in the
not good
• Adjust R/G/B value under Custom. Color in Color
• Change the Input Color Format to PC RGB or
• Run the built-in diagnostics.
Faint shadow • Use the Power Management feature to turn off
from the static
image displayed
appears on the • Alternatively, use a dynamically changing
screen
What You Possible Solutions
Experience
• Check the Aspect Ratio setting in the Display
Image is
centered on
screen, but does • Reset the monitor to factory settings.
not fill entire
viewing area
OSD does not • Turn off the monitor, unplug the monitor power
appear on the
screen • Check whether the OSD menu is locked. If yes,
monitor to the computer is connected properly
and is secure.
determine if the intermittent problem occurs in
self-test mode.
monitor to the computer is connected properly
and is secure.
connector.
Color menu OSD depending on the application.
menu OSD.
YPbPr in the Color menu OSD.
the monitor at all times when not in use (for more
information, see Power Management
screensaver.
menu OSD.
cable, plug it back, and then turn on the monitor.
press and hold the button beside the power
button for 6 seconds to unlock (for more
information, see Lock).
Modes).