Troubleshooting - Dex COM- Manual

TROUBLESHOOTING

Problem
The device does not
work
No sound
If the problems persist, contact your hearing care professional.
Possible cause
a) Device battery low
b) The mobile phone is
set to silent mode
c) Hearing aid battery
low
d) Out of range
a) Not connected via
Bluetooth
8
Solution
a) Charge device bat-
tery
b) Set to normal
mode
c) Change hearing
aid's battery
d) Bluetooth has a
range up to 10 m.
a) Repeat the pairing
process