Troubleshooting - NEC e616V User Manual

Troubleshooting

Solution
Problem
Your handset does not turn on. The battery level indicator should have at least one bar
showing
(See page 1.4.)
Your handset screen shows If necessary, turn off your handset and make sure that
Emergency calls only. you have inserted a valid SIM. (See pages 1.1-2.)
You cannot make calls. The signal strength indicator should have at least
one bar showing . If it doesn't, move to an area with
a stronger signal.
You cannot hear others on While on a call press the volume key up.
your handset.
Has the handset been damaged, Dropping your handset, getting it wet or using a
dropped, or did it get wet? Was a non-NEC battery charger can damage the handset.
non-NEC battery charger used? The handset's limited warranty does not cover damage
caused from using non-NEC original accessories.
See the Care3 section of the Little Book of Stuff for more details.
Your handset was stolen / lost. Report a stolen / lost handset to the police and to 3 Customer
Services on 0870 7330 333. Calls to this number are charged
at the national rate.
You pressed , but nothing Be sure to press and hold
happened. the screen appears and you hear an audible alert (this could
take a couple of seconds). If nothing happens, check that the
battery is charged. (See page 1.4.)
The screen says: Call 3 Customer Services 0870 7330 333 to obtain the PIN
SIM Blocked. unblocking (PUK) code.
e616V
11.1 Troubleshooting
. If it doesn't, recharge your battery.
(On / Off) for two seconds until
Solution
Problem
The screen says: Enter the manufacturer's security code number (default is 0000).
Please enter your four digit (See page 9.4.) If this fails, call 3 Customer Services on
security code. 0870 7330 333.
You cannot zoom. The zoom function is only available when the file size is set
as Mail or CLI.
To change: press Camera, press Photo, press
scroll to Size, scroll to X-Large / Large / Mail / CLI
The handset does not ring. If you see
Also, the ringer may be set to Silent even though your
handset is set to a ring alert profile.
Your call did not reach the network. You may have called the
You tried to place a call
number too soon after turning your handset on. Wait until your
and heard an alternating
high / low tone. handset's screen shows either
screen before making a call.
You cannot make / answer calls. Check that your handset's screen shows at least one bar
showing
Avoid electrical or radio interference, and obstructions such as
bridges, parking garages, or tall buildings. Your handset may
also have the Call Barring feature turned on. If you know the
unlock code, you can change this setting in the security menu
(See page 9.2). Also, check your SIM is installed and working.
Your handset has poor reception Make sure you have a signal
and drops calls. obstructions such as bridges, parking garages, or tall buildings.
To see the most recent calls press the Navigation key left for
You want to see your most
recently made and received calls. calls received or press
,
in the screen, then the ringer is turned off.
or at the top of your
at the top of your screen before making a call.
. Stay clear of any
for calls made.
e616V
Troubleshooting 11.2