Trouble Shooting - SatKing PRO MAX User Manual

There are a number of common issues that can affect the signal reception quality or the
operation of the SatKing PRO MAX. The following sections address these issues and
potential solutions.
A. No function when you power on the controller
i. Check again that all the cable connections have been made correctly.
Connection between the battery and controller
Connection between the controller and the antenna. Make sure that the cable is plugged
into the correct port on the antenna.
ii. Check if the power input cable has been damaged.
iii. Check the battery polarities(+/-).
B. Failed to lock to the selected satellite
i. Satellite signals can be blocked or degraded by buildings and trees.
Make sure there are no obstructions in a northerly direction, maybe move van slightly.
ii. You can reset the unit, press SET button and the reset will start with comment "RESET
POSITION" on LCD. Reset takes about 2~3 seconds and finish with comment "RESET
COMPLETED" then the unit will back to normal operation mode. (Reset only works when
antenna is at HOME position.)
iii. Select another satellite as example Optus D2, if this locks then select your desired satellite. ie
VAST.
iv. Turn the unit off and then back on again and select your desired satellite.
C. Mechanical problems
i. If the antenna does not move into desired position.
Try to power OFF/ON again.
ii. If the antenna makes a noise whilst remaining static.
Try to power OFF/ON again. If problem persists, please contact your local distributor for
assistance.
iii. If the system has been improperly wired, the system may not operate. Contact your local
dealer for assistance.
D. Terrestrial antenna (Also known as local antenna)
i. We recommend that you retain your local antenna as there will be some locations where
there are trees blocking the satellite signal but there is no clear view of the sky but there is
adequate terrestrial TV signal available.

6. Trouble Shooting

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