Troubleshooting - Napoleon NEFB24H Installation And Operating Instructions Manual

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8.0 TROUBLESHOOTING

EN
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM
Dim or no fl ame
Ember bed is not
glowing or dimming
No warm air coming
out of appliance
Appliance turns off
and will not turn on
Appliance will not
come on when
switch is fl ipped to
ON
Remote control
does not work
Heater shuts off
automatically
LED Flashing
Power Failure
W415-1454 / B / 06.26.15
!
PROBLEM
Flame LED's are burnt out
Main PCB Board burnt out
Ember LED's are burnt out
Main PCB Board burnt out
Heater has overheated
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Appliance has overheated
and safety thermal switch has
tripped
House circuit breaker has
tripped
Appliance's fuse has blown
Appliance is not plugged into
an electrical outlet
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Low batteries
Room is too warm
Appliance has overheated
and safety thermal switch has
tripped
Appliance has returned to
default settings
WARNING
TEST SOLUTION
Inspect the LED and replace them if necessary
Inspect the Main PCB Board and replace if necessary
Inspect the ember bed LED's and replace if necessary
Inspect the Main PCB Board and replace if necessary
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes
Reset temperature setting
Inspect the blower and heater and replace it if necessary
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in or
turn it on.
Reset house circuit breaker
Replace the fuse
Check plug and plug it in
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace it if necessary
Replace batteries in remote control
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the circuit breaker on.
Re-program appliance to original settings.