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Ordering Replacement Parts
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3
5
ORDERING REPLACEMENT PARTS
To order additional parts and
accessories, feel free to contact us at
www.sharkclean.com
or call 1-800-798-7398.
10
TOLL FREE: 1-800-798-7398
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4
PART
PART NO.
1 (2) All-Purpose
Cleaning Pads
XT3501
2 (2) Steam Duster
Cleaning Pads
XT3501SD
3 Rectangle Mop Head
1024SO
4 Triangle Mop Head
1025SO
5 Carpet Glider
XCG3501CON
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Your Steam Pocket
120V AC electrical outlet only.
The Steam Pocket
®
Mop will not turn on.
Check your fuse or breaker.
If your unit still doesn't work, give us a call 1-800-798-7398.
Prime the pump, see page 6 for more information.
Is there water in the water tank? If not, add water to your Steam
Steam Pocket
®
Mop will
Mop following instructions on page 4.
not make steam.
If the unit still does not make steam, follow the decalcification
instructions on page 9.
Check to see if your micro-fiber Steam Pocket
Steam Pocket
®
Mop
recommend you unplug the Steam Pocket
leaves water on the
micro-fiber Steam Pocket
floor.
Make sure the steam pocket is attached correctly.
Make sure the steam pocket is attached correctly.
Steam Pocket
Mop is
®
Check to see if your pocket is excessively dirty.
hard to push.
Try increasing the height of the pole for better leverage.
Do not leave your Steam Mop on the floor with a damp or wet
Steam Pocket
Mop
cleaning pad.
®
leaves water on the
If you're using tap water we recommend switching to distilled
water.
floor.
Make sure the cap is securely on the water tank.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then it
may be damaged and require replacement. Replacement pads
are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Floors are cloudy,
Do you have hard water? If you do, you might want to switch to
streaky or spotty
distilled water.
after steaming.
This might be leftover from past cleaners used on the floor
surface. Use the Steam Mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we suggest
rinsing the floor with water, letting it dry, and then steam
mopping again with a clean pad. One or more rinses generally
removes the residue. A more stubborn case may require you to
rinse the floor with a mix of one part vinegar and two parts water.
®
Mop should be securely plugged into a
®
is too wet. We
Mop and change the
®
®
.
www.sharkclean.com
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