Troubleshooting - Elecom TK-MBD041 series Supplementary Manual

Troubleshooting

If the keyboard does not operate normally
When text cannot be entered or keyboard does not
„
work/is unstable
 Check that this product and the connected device's Bluetooth
function or Bluetooth adapter are turned on.
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 Check pairing status to ensure that this product is paired correctly
with the connected device and that pairing has not been can-
celled.
The LED lamp flashes blue during the pairing procedure
and turns off when the procedure is complete.
 The connected device and the keyboard are too far apart or there
is a possibility that the connected device is facing in a direction
from which it cannot receive radio signals.
Adjust the position of the connected device.
The operable range of this
product is the area within a
circle with a radius of 10 m from
the connected device. Depend-
ing on the usage environment,
the keyboard may not operate
even when it is within approxi-
mately 10 m of the connected
device. In such cases, move
the keyboard closer to the con-
nected device until operation
stabilizes.
 When using this product on a metallic surface such as a steel desk,
radio wave outreach may be shortened. In such cases, move the
keyboard closer to the connected device until keyboard operation
stabilizes.
 Interference may occur if multiple units of this product are used
together or if this product is used with other wireless devices. In
this case, change the channel of other wireless devices.
 Operation becomes unstable when internal battery power is low. Refer
to "Charging the Keyboard" (page 4), and charge the batteries.
• When the internal battery power is low, the LED lamp flushes
red.
* When not using the keyboard, turn the power off to save battery
power.
Problems while using a smartphone
The phone immediately goes to voice mail when an
„
incoming call is received.
 If the phone is set to go to voicemail after a short time, the voice-
mail will kick in before the call is forwarded to this product. If this
occurs, set your phone to wait for a longer time before a call goes
to voicemail service.
This product does not work when placing a call.
„
 After placing a call from your smartphone, it may be necessary to
switch operation from this product to the Bluetooth
Please refer to the manual of your smartphone for information on
how to operate.
[Basic operation]
For iPhone 4 ⇒ After the call, change the sound output setting
to this product.
For Android ⇒ After the call, press the Menu button and then the
Bluetooth button.
Problems while playing AV
Cannot hear the sound of audio files.
„
 Bluetooth
and file types. Contact the site from which you downloaded the
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audio file.
Cannot hear any audio on movies/video.
„
 Depending on your device specifications, Bluetooth
port audio playback of downloaded promotional videos, etc.
Problems with the internal battery
The LED lamp does not turn on when charging.
„
 Start your PC if it is not already running.
 If your PC is in standby mode, exit this mode.
 The power from the PC's USB ports may be insufficient.
Try to remove a device connected to another USB port.
It takes longer to charge than the specified time.
„
 This product may not charge properly in extremely hot or cold loca-
Radius of
tions. Charge it in a place that is between 5 and 40°C.
approx. 10 m
The internal battery does not last long.
„
 Replace the internal battery if the available time becomes shorter
even after it is fully charged.
receiver.
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10
audio playback does not support certain web content
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may not sup-
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