Lincoln 2016 MKZ HYBRID Owner's Manual page 471

Issue
Issue
I am having trouble connecting my device.
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
MyLincoln Touch
Phone issues
Possible cause(s)
USB and media issues
Possible cause(s)
This may be a possible device malfunction.
468
Possible solution(s)
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
Possible solution(s)
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.