Lincoln 2016 MKZ HYBRID Owner's Manual page 469

Issue
There is excessive background noise during
a phone call.
During a call, I can hear the other person but
they cannot hear me.
SYNC is not able to download my phonebook.
The system says Phonebook Downloaded but
the phonebook in SYNC is empty or missing
contacts.
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
MyLincoln Touch
Phone issues
Possible cause(s)
The audio control settings on your phone may
be affecting SYNC performance.
This may be a possible phone malfunction.
This is a phone-dependent feature.
This may be a possible phone malfunction.
This may be a limitation on your phone's
capability.
466
Possible solution(s)
Review your phone's manual about audio
adjustments.
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
Go to the website to review your phone's
compatibility.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
Try pushing your phonebook contacts to
SYNC by using the Add Contacts feature.
Use the SYNCmyphone feature available on
the website.
Try pushing your phonebook contacts to
SYNC by using the Add Contacts feature.
If the missing contacts are stored on your SIM
card, try moving them to the device memory.
Remove any pictures or special ring tones
associated with the missing contact.