Lincoln 2016 MKZ HYBRID Owner's Manual page 470

Issue
I am having trouble connecting my phone to
SYNC.
Text messaging is not working on SYNC.
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
MyLincoln Touch
Phone issues
Possible cause(s)
This is a phone-dependent feature.
This may be a possible phone malfunction.
This is a phone-dependent feature.
This may be a possible phone malfunction.
467
Possible solution(s)
Depending upon your phone, you may have
to grant SYNC permission to access your
phonebook contacts. Make sure to confirm
when prompted by your phone during the
phonebook download.
Go to the website to review your phone's
compatibility.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.