Troubleshooting; About Bluetooth Device - Philips CEM5100 User Manual

12 Troubleshooting

Caution
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/support). When you contact the
Consumer Care, make sure that the product
is nearby and the model number and serial
number are available.
No power or no sound.
•
Car engine is not on. Turn the car engine
on.
•
Cable is not correctly connected. Check
connections.
•
Fuse is burnt. Replace fuse.
•
Volume is too low. Adjust volume.
•
If the above solutions cannot help, press
the RESET button.
• Ensure that the track played is of a
compatible format.
Noise in broadcasts.
•
Signals are too weak. Select other stations
with stronger signals.
• Check the connection of the car antenna.
•
Change broadcast from Stereo to mono.
Cannot play disc
•
Ensure that the disc label is inserted with
the printed side facing up.
• Wipe the disc with fibre cleaning cloth
from the centre to the edge in a straight
line.
•
This disc may be defective. Play another
disc.
•
Ensure that the CD is a finalised CD/
CD-R/CD-RW.
•
Ensure that the CD is not encoded with
copyright protection technologies.
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The CD skips tracks
•
Ensure that the CD is not damaged or
dirty.
•
Ensure that random mode is deactivated.
Disc cannot be ejected
•
Press and hold .
Preset stations lost.
• Battery cable is not correctly connected.
Connect the battery cable to the terminal
that is always live.
Display show ERR-12
•
USB data error. Check the USB device.
About Bluetooth device
Cannot pair the Bluetooth enabled device
with the car audio system.
•
The device does not support the profiles
required for the system.
• The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device for how to enable the function.
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The microphone is not correctly
positioned. Adjust the position of the
microphone. For example, stick the
microphone onto the dashboard where
close to the driver.
• The Bluetooth reception is poor. Move the
device closer to the car audio system or
remove any obstacle between the device
and the system.
Music playback is unavailable on the system
even after successful Bluetooth connection.
The device cannot be used with the system to
play music.
The paired mobile phone connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move
the mobile phone closer to the car audio
system or remove any obstacle between
the mobile phone and the system.
• Some mobile phones may connect and
disconnect constantly when you make
or end calls. This does not indicate any
malfunction of the system.