Troubleshooting - Napoleon PTSS215 Owner's Manual

TROUBLESHOOTING

Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow flame,
accompanied by the smell of
gas.
Flames lift away from burner,
accompanied by the smell of
gas, and possibly difficulties in
lighting.
Burner will not light with the
igniter, but will light with a
match.
"Paint" appears to be peeling
inside lid or hood.
Burner output on "high" setting
is too low. (Rumbling noise
and fluttering blue flame at
burner surface.)
Infra-red only.
Infra-red burner flashes back
(during operation the burner
aburptly makes a loud
"whoosh" sound, followed by a
continuous blow-torch type
sound and grows dim.)
Possible Causes
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Sear plate installed incorrectly.
Improper pre-heating.
Excessive grease and ash build up
on sear plates and in drip pan.
Possible spider web or other debris,
or improper air shutter adjustment.
Improper air shutter adjustment.
Damaged electrode wire.
Loose electrode wire.
Electrode is cracked or broken.
Dead battery / or installed incorrectly.
Grease build up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs in venturi tube, or other
foreign matter.
Cracked ceramic tile.
Ceramic tiles overloaded with grease
drippings and build-up, ports are
clogged.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Solution
Check for spider webs in the burner or orifice.
Pre-heat grill with main burners on high for 5 to 10 minutes.
When cooking for long periods of time, or when the cylinder is
close to being empty, or low outside air temperatures, 1 lb
cylinders do not have enough wetted surface area to allow liquid
propane to turn to vapour. Put on a fresh 1 lb cylinder or hook-up
to a 20 lb tank.
Ensure sear plate is installed with the holes towards the right end
of the grill.
Pre-heat grill with main burners on high for 5 to 10 minutes.
Clean sear plate and drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general maintenance
instructions. Open air shutter slightly according to combustion air
adjustment instructions.
Close air shutter slightly according to combustion air adjustment
instructions.
Replace electrode wire.
Check that electrode wire is firmly pushed onto the terminal on the
back of the igniter.
Replace electrode.
Replace with heavy duty 'AAA' battery. Install with the positive
terminal up.
This is not a defect. The finish on the lid and hood is stainless, and
will not peel. The peeling is caused by hardened grease, which
dries into paint-like shards, that will flake off. Regular cleaning will
prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized Napoleon dealer.
Turn burner off and allow to cool for at least two minutes. Relight
burner and burn on high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is covered by
objects or accessories. Turn burner off and allow to cool for at
least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If any
cracks are found, contact your authorized Napoleon dealer for
ordering a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.
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