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Summary of Contents for TANDBERG GW
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Page 1: User Manual
Gateway User Manual Software version G2 D13187-02 This document is not to be reproduced in whole or in part without permission in writing from:... - Page 2 TANDBERG Gateway...
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Page 3: Environmental Issues
Our products are low energy consuming products. Waste handling: There is need to send material back to TANDBERG. Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations. - Page 4 TANDBERG Gateway Operator Safety Summary For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
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Page 5: Table Of Contents
TANDBERG Gateway Contents Introduction ..................7 The TANDBERG Gateway ................8 Installation ..................10 NOTE MPORTANT Precautions ....................10 LEASE READ THIS Unpacking ..................... 10 SECTION Installation site preparations ................11 CAREFULLY FOR OPTIMAL SYSTEM Rack Mounting (optional) ................11 Connecting cables .................. - Page 6 TANDBERG Gateway ISDN Dial In Configuration ................46 H.323 Services ....................49 Gateway Features ..................52 Appendices ..................54 Appendix 1: Using the file system ..............54 Appendix 2: Declaration of Conformity ............55 Appendix 3: Capacity ..................56 Index ....................57...
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Page 7: Introduction
Introduction This User Manual is provided to help you make the best use of your TANDBERG Gateway. The gateway enables sites on IP and sites on ISDN to participate in meetings with each other, and at the same time it offers superior quality and ease of use in one fully-featured gateway (GW). -
Page 8: The Tandberg Gateway
Introduction TANDBERG Gateway The TANDBERG Gateway Front view The front of the gateway contains 24 Light Emitting Diodes (LEDs) organized in three groups. These diodes provide information about PRI-line status, LAN (Ethernet) connection and power. Red Alarm or Loss of signal (LOS) indicates that there is no signal and thus no framing info received. The same effect will be obtained by pulling out the PRI cable. -
Page 9: Rear View
Introduction TANDBERG Gateway Rear view The back panel provides four PRI interfaces, two LAN interfaces and one RS 232 interface located together with the power switch/connector and four cooling fans. LAN 1 LAN 2 PRI 1 PRI 2 PRI 3... -
Page 10: Installation
Unpacking To avoid damage to the unit during transportation, the gateway is delivered in a special shipping box, which should contain the following components: • TANDBERG GW. • User Manual and other documentation on CD. • Rack-ears, screws and screwdriver. -
Page 11: Installation Site Preparations
• You will need a CSU (Channel Service Unit) between your system and the PRI line from your network provider. Rack Mounting (optional) The gateway comes with brackets for mounting in standard 19” racks. TANDBERG GW NOTE EFORE STARTING THE RACK MOUNTING... -
Page 12: Connecting Cables
Installation TANDBERG Gateway Connecting cables Power RS 232 PRI 4 PRI 3 PRI 2 PRI 1 LAN 1 Power cable Connect the system power cable to an electrical distribution socket. ISDN PRI cables For each of the four PRI interfaces, the E1/T1 cable should be connected to a CSU (Channel Service Unit). You will need a CSU between your gateway and the PRI line from your network provider. -
Page 13: Gateway Configuration
ATEWAY FACTORY DEFAULT 5. Start a WEB browser and enter the IP-address of the gateway. Default password: ‘TANDBERG’. 6. To configure the gateway for ISDN dial in, enter PRI numbers and dial in number(s). For details, see the ‘PRI Configuration’ and the ‘ISDN Dial in Configuration’ section. -
Page 14: Gateway Start-Up
You may access the gateway by entering the IP-address of the gateway in a standard WEB-browser. You will then be asked to enter a password. It is not necessary to enter ‘User Name’. The default password for the gateway is ‘TANDBERG’. Remember that the password is case sensitive. F YOU DO NOT KNOW THE... -
Page 15: Call Overview
Call Overview The following Web-page, called ‘Overview’ will be shown when the correct password has been entered and shows all calls currently active through the gateway. GW Calls Shows each active call through the gateway. [Idle] No call is active. - Page 16 TANDBERG Gateway Using the Gateway Source Shows the Status of the incoming call to the gateway, the Number and which Network the incoming call is using. Idle No active call, call just been disconnected. Alerting Call is being connected. Connected Call is connected.
- Page 17 TANDBERG Gateway Using the Gateway Actions When a call is active, the Administrator or Operator has the possibility to disconnect the call, or transfer the call from one IP endpoint to another. Disconnect Gateway Call Will disconnect the selected gateway call. A confirmation window will be shown.
- Page 18 TANDBERG Gateway Using the Gateway Usage The usage bar shows the current status of all the available resources (CPU, ISDN channels and number of calls) When the Resource Usage reaches the “Busy on Load”-limit, the gateway will try to route outgoing IP calls to other gateways.
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Page 19: Dial From Isdn
TANDBERG Gateway Dial from ISDN Dial from ISDN The gateway supports four different ISDN Dial In services: • • IVR + TCS4 ISDN D ‘ISDN OR MORE DETAILS ON N SERVICES ’ ‘C ’. • ONFIGURATION UNDER ONFIGURE THE ATEWAY •... - Page 20 TANDBERG Gateway Dial from ISDN IVR + TCS-4 IVR + Terminal Control Session 4 (TCS-4) is an extention dial-in method that combines IVR with TCS-4. In this mode the extention number can be indicated with telephone tones (DTMF) or TCS-4 signaling.
- Page 21 TANDBERG Gateway Dial from ISDN Hotline Hotline is a service that allows incoming ISDN calls on a dedicated ISDN number, to be routed to an IP endpoint. This is useful if you want to have an operator or helpdesk functionality together with DID, IVR and/or TCS-4.
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Page 22: Dial From Ip
TANDBERG Gateway Dial from IP Dial from IP IP endpoints and MCUs can call out through the gateway by using one of the H.323 services defined on the gateway. H.323 Services H.323 Service prefixes are used for IP endpoints to H.323... -
Page 23: Features
ISDN and IP and allows participants at the far end to simultaneously watch a presenter on one screen and a live presentation on the adjoining screen. In addition, TANDBERG endpoints on IP are able to share Duo Video with Polycom’s People+Content ISDN. - Page 24 World Wide Web, intranets, and elsewhere. This functionality can be used by management systems like the TANDBERG Management Suite to control the gateway. HTTPS Hypertext Transfer Protocol over Secure Socket Layer is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server.
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Page 25: Manage The Phone Book
TANDBERG Gateway Manage the Phone Book Manage the Phone Book By selecting the ‘Phone Book’ tab, you can add new or edit existing Phone Book entries in the gateway. The Phone Book can be used when Transferring calls from one IP endpoint to another and can contain up to 99 single entries. - Page 26 TANDBERG Gateway Manage the Phone Book Edit Entry By selecting an existing Entry in the Phone Book and then pressing the ‘Edit’ button, you will be able to edit the selected entry. The same fields as for the ‘Add New Entry’ will be available.
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Page 27: View System Status
TANDBERG Gateway System Status View System Status To view current gateway status, open ‘System Status’ as shown in the figure below. PRI Status To view status of the PRI, open ‘PRI Status’ as shown in the figure below. If a site has been disconnected, the cause code can be viewed by pressing the link next to the PRI channel that... - Page 28 TANDBERG Gateway System Status Example of Location Codes: A videoconferencing endpoint was connected to channel 1 and 2 on PRI Line 1. The status shows disconnected with the cause code 2 : 16. The first part ( 2 ) is the Cause Location code and describes the origin of the cause code.
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Page 29: H.323 Status
NOTE THIS ADDRESS TO PLACE CALLS THROUGH THE GATEWAY GW IP Address Shows the IP address of the gateway. H.323 Gatekeeper Status Shows status and IP address of the Gatekeeper, the gateway is registered to. ‘Inactive’ means the gateway is not registered to a gatekeeper. -
Page 30: Available Resources
TANDBERG Gateway System Status Available Resources To view available resources on the gateway, open ‘Available Resources’ as shown in the figure below. -
Page 31: Configure The Gateway
TANDBERG Gateway Configure the Gateway Configure the Gateway To configure the gateway, open ‘System Configuration’ and ‘Gateway Configuration’. Shown in the figure below is the ‘System Configuration’. System Configuration PRI Configuration To configure the PRI, select ‘System Configure - PRI’ as shown in the figure below. - Page 32 TANDBERG Gateway Configure the Gateway PRI Protocol Select between the following PRI protocols: • ETSI (Euro ISDN) • National ISDN • AT&T Custom All PRI lines must use the same PRI Protocol. Parallel Dial Channels will be dialed and connected in parallel when setting up a BONDING call.
- Page 33 TANDBERG Gateway Configure the Gateway NSF Example: AT&T offers several digital switched services. These include SDN with service code 1 and ACCUNET with service code 6. Example: Service profiles for Sprint: Below is a list of common service profiles. As these profiles...
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Page 34: Interface Configuration
TANDBERG Gateway Configure the Gateway Interface Configuration This section configures each of the four PRI interfaces individually. There is one column for each PRI Interface. However, if PRI Trunk Grouping is enabled, the number range for PRI 1 will also apply for PRI 2, 3 and 4. - Page 35 TANDBERG Gateway Configure the Gateway Channel Hunting Should be used if your PRI is limited e.g.: • If only channels 1 through 18 are digital, and the rest are analogue. Use Low = 1, High = 18. • If you have a PRI with only 12 channels. Set Max channel to 12.
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Page 36: Ip Configuration
TANDBERG Gateway Configure the Gateway IP Configuration To configure the IP settings on the gateway, open ‘IP’ as shown in the figure below. Configuration IP Address Assignment DHCP: Dynamic Host Configuration Protocol can be selected when a DHCP server is present. - Page 37 TANDBERG Gateway Configure the Gateway Static IP Address The Static IP Address defines the network address of the gateway. This address is only used in static mode. Your LAN administrator will provide you with the correct address for this field.
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Page 38: H.323 Configuration
TANDBERG Gateway Configure the Gateway H.323 Configuration To dial out from IP to ISDN, through the gateway, requires the use of H.323 numbers (E.164 aliases). This means that the gateway must be registered to a Gatekeeper. H.323 G ATEKEEPER TATUS... -
Page 39: Quality Of Service
TANDBERG Gateway Configure the Gateway Quality of Service The network must support Quality of Service for these settings to work. RSVP No RSVP Quality of Service is initiated for any connections. Auto Resource Reservation Protocol enables the gateway to request the optimal amount of bandwidth for the duration of an IP video call. -
Page 40: Dataport Configuration
TANDBERG Gateway Configure the Gateway Dataport Configuration To configure the Data port on the gateway, open ‘Dataport’ as shown in the figure below. NOTE HEN CONNECTING TO A THE CONNECTING CABLE MUST BE A STRAIGHT THROUGH RS232 CABLE Dataport Configuration is used to configure the RS 232 serial port on the gateway. If you want to connect a PC to the dataport, you must ensure that the PC and the gateway are identically configured. -
Page 41: Snmp Configuration
System Contact Used to identify the system contact via SNMP tools such as HPOpenView or TANDBERG Management Suite. Location Used to identify system location via SNMP tools such as HPOpenView or TANDBERG Management Suite. -
Page 42: Miscellaneous Configuration
TANDBERG Gateway Configure the Gateway Miscellaneous Configuration To configure the miscellaneous settings on the gateway, open ‘Misc’ as shown in the figure below. Configuration To change the system name of the gateway, enter the new system name in the ‘System Name’. - Page 43 Management Application will contain information about the IP address and the service (WEB, Telnet, FTP) being used for the attempt. If TANDBERG Management Suite is used, email notifications or alarms about the attempt can be sent to specified persons. Save...
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Page 44: Software Upgrade
TANDBERG Gateway Configure the Gateway Software Upgrade Software upgrade is where new software to the gateway can be installed from. It also shows current software version and the gateway’s hardware serial number. NOTE O UPGRADE THE GATEWAY VALID ELEASE EY AND... -
Page 45: File Management
TANDBERG Gateway Configure the Gateway File Management The File Management allows viewing or changing of pictures and sounds shown to the caller when connecting to the gateway. NOTE LEASE REFER TO THE ‘L ’ EGAL YPES FIELD AT THE BOTTOM OF... -
Page 46: Isdn Dial In Configuration
TANDBERG Gateway Configure the Gateway ISDN Dial In Configuration The ISDN Dial In Configuration allows you to configure and enable the ISDN services used to access your IP endpoints. Configuration Extension Dial In Select between Off, IVR, IVR + TCS-4: Incoming calls will not be allowed, except those specified under Hotline and Direct Inwards Dialing. - Page 47 TANDBERG Gateway Configure the Gateway Dial In Number All incoming calls received on this number will use the IVR/TCS-4 service. Dial In Max. Bandwidth The call rate (bandwidth) for incoming calls will automatically be determined by the endpoint. However, you can use this setting to restrict the call rate for incoming DID/TCS-4 calls.
- Page 48 TANDBERG Gateway Configure the Gateway Direct Inwards Dialing Enabled All incoming calls within the PRI number range will be forwarded to an IP/H.323 endpoint except calls received to the IVR and Hotline ISDN numbers. Direct Inwards Dialing is disabled. No. Significant Digits Specify the number of significant digits in the PRI Number range that should be used to generate an H.323 Alias...
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Page 49: H.323 Services
TANDBERG Gateway Configure the Gateway H.323 Services H.323 Service prefixes are used for IP endpoints to access the ISDN network. Up to twenty prefixes can be defined, but we recommend using one single prefix for simplicity. Default H.323 Services are ‘0’ for Video calls and ‘1’ for Telephone calls. Should other H.323 Services be required, they can be entered here. - Page 50 TANDBERG Gateway Configure the Gateway Max. Rate The call rate for outgoing calls will automatically be determined by the call rate used by the endpoint. Use this setting to restrict the call rate for outgoing calls. Possible configurations are Telephone, 64 kbps, 128 kbps, 192 kbps, 256 kbps, 320 kbps, 384 kbps, 512 kbps, 768 kbps, 1152 kbps, 1472 kbps and 1920 kbps.
- Page 51 TANDBERG Gateway Configure the Gateway Signal Busy on Load When the Resource Usage reaches the “Busy on Load”-limit, the gateway will try to route outgoing IP/H.323 calls to other gateways. This is done to maintain availability for incoming ISDN calls when using multiple gateways.
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Page 52: Gateway Features
TANDBERG Gateway Configure the Gateway Gateway Features Experience has shown that new standardized features might cause interoperability problems between legacy video conferencing products. If you disable features on this page, the gateway can be used as a filter to ensure interoperability with legacy products. - Page 53 TANDBERG Gateway Configure the Gateway H.264 Allows H.264 video capabilities to be transmitted through the gateway. When disabled no H.264 video capabilities will be transmitted. Save Press ‘Save’ to activate the new settings.
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Page 54: Appendices
Appendices TANDBERG Gateway Appendices Appendix 1: Using the file system It is possible to access a file system within the TANDBERG GATEWAY by using ftp: DOS-window: ftp <IP-address of gateway>, or Web-browser: ftp:// <IP-address of gateway> Description of the different files all.prm... -
Page 55: Appendix 2: Declaration Of Conformity
TANDBERG Gateway Appendices Appendix 2: Declaration of Conformity... -
Page 56: Appendix 3: Capacity
Appendices TANDBERG Gateway Appendix 3: Capacity Gateway capacity - calculation The total capacity in the gateway is defined by the following rules: 1) A maximum of 8 video calls and 8 telephone calls. 2) Software version defines maximum ISDN bandwidth: 2 Mbps ->... -
Page 57: Index
TANDBERG Gateway Index Index Diffserv 39 Digital Clarity 23 Gateway Extension Enquire Sound 45 Direct Inward Dialing (DID) 20 Gateway Features 52 Direct Inwards Dialing 48 Gateway start-up 14 Directory 45 Disconnect Gateway Call 17 Downspeeding 23 H.264 53 Accessing the gateway 14 Downspeeding In Progress Picture 45 H.264 support through gateway 23... - Page 58 T1 Cable Length 34 RS 232 40 Miscellaneous Configuration 42 Text Chat (T.140) 24 RS 232 cable 12 The TANDBERG Gateway 8 Trademarks 3 Type of Service (TOS) 39 National ISDN 46 Secure Access 24 Natural Video 23, 36, 52 Secure conference 16, 23 No.
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