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Customer Service
If you have any questions about a SoftBank handset or service, please call General Information. For service or handset repairs, please call Customer Assistance.
SoftBank Customer Centers
From a SoftBank handset, dial toll free at 157 for General
Information or 113 for Customer Assistance.
Call These Numbers Toll Free from Fixed-Line Phones
Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata, Tokyo, Kanagawa, Chiba,
Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Nagano, Toyama, Ishikawa, Fukui
Aichi, Gifu, Mie, Shizuoka
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa, Ehime, Kochi, Fukuoka,
Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima, Okinawa
SoftBank Global Call Center
From outside Japan, dial
+81-3-5351-3491 (Please take care to dial the correct number.
International charges will apply to this call.)
General Information
Customer Assistance
General Information
Customer Assistance
General Information
Customer Assistance
General Information
Customer Assistance
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0088-240-157
0088-240-113
0088-241-157
0088-241-113
0088-242-157
0088-242-113
0088-250-157
0088-250-113
24-33
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