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Troubleshooting Guide
PROBLEMS
Motor doesn't start or
attachment doesn't rotate.
Food is unevenly chopped.
Food is too finely chopped or
too watery.
You cannot achieve snow
from ice cubes.
Single serve cup is leaking.
Unit doesn't turn on.
Unit doesn't turn off.
Doesn't mix well.
POSSIBLE REASONS & SOLUTIONS
•
Make sure the container is securely aligned and locked, (bowl or pticher)
on the motor base.
•
For the single serve cup, make sure that the tabs are seated in the slots
and turned to the left.
•
Make sure the lid is securely on the bowl or the pitcher in the correct
position with the arrows aligned.
•
Check that the plug is securely inserted into the electrical outlet.
•
Check the fuse or circuit breaker in your electrical box.
•
The unit could be overloaded. Unplug and wait approximately 30
minutes before using again.
•
The unit could be overheated. Unplug the unit and wait 30 minutes to
reset.
•
Either you are chopping too much food at once, or you are not pulsing
properly. Remove some of the food items.
•
The food has been over processed. Pulse ingredients for best results.
Press down on the single serve cup or lid handle in short intervals.
•
For best results use ice straight from the freezer. Try using short pulses
instead of one long one.
•
Make sure that the single serve blade set is tightly screwed on to the
cup before blending. Turn the lid tightly clockwise.
•
Make sure the unit is plugged in.
•
Rotate and press down on the single serve cup or the "pulse" handle on
the lid to turn the unit on.
•
Release your hand from the single serve cup or the "pulse" handle on
the lid to turn the unit off.
•
Pulse ingredients for best results. Press down on the cup in short
intervals for even blending and chopping. For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat.
CUSTOMER CARE - AU: 1800 890 840
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