Troubleshooting - Vitamix Blending Station Advance Use And Care Manual

T R O U B L E S H O OT I N G
Problems:
• Loud noise from blender
container blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
• Loud grinding noise from the
blender motor
• Machine will not run
• Display window does
not say "Ready"
• Machine starts then shuts off
• Display window reads
"SHUT DOWN SEE MANUAL"
• Display window reads
"MOTOR LOCKED PROGRAM
TERMINATED"
• Machine is running irregularly
• "NO PROGRAM" is displayed
when a button is pushed
• Button pressed starts wrong
program
• Machine starts by itself
• A specific program
button is defective
• Machine does not work
when first tried
• Machine works but no information
displayed on screen
• Program buttons run the blender
on the same speed
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Possible Actions:
a. Broken or worn drive socket. Replace (Item
#891). Instructions are included with part.
b. Check blade assembly for loose, damaged
or nicked components and replace.
c. Tighten retainer nut with the retainer nut
wrench moving clockwise until it is snug.
(See page 17.)
Damaged motor bearings, your machine
may need to be repaired.
a. Double-check to make sure power
cord is firmly in power outlet.
b. Check to make sure the On/Off power
switch is in the on position.
c. Turn the On/Off power switch to off,
then on, to reboot the electronics.
Make sure there is power to the machine.
Let the machine cool for an hour, restart.
Let the machine cool for an hour, restart.
a. Turn the machine off and on again
to reset the programming.
b. Try plugging the machine into a
new outlet.
Problems:
• Display window reads
"CORRUPT DATA"
• Display window reads "THERMAL
SENSOR FAILURE"
• Machine stops in the middle
of its blend cycle and resets;
display window reads
"VITAMIX GENERAL PROGRAM"
then "READY"
Cooling the Motor
If the machine has overheated:
• The motor will stop and the message "MOTOR HAS OVERHEATED REMOVE THE
CONTAINER, THEN PRESS START," will scroll across the display window, while the
words "HOT SHUTDOWN" will remain in the display window alerting you of the
problem.
• The machine will not run until the container is removed and the motor has cooled.
Remove the container, shut the cover door and press the START/STOP button and run
the machine for two minutes.
• When the motor is cool,"READY" will appear in the display window.
If you cannot fix your machine with these suggestions, technical help is available
by calling Vitamix® technical support at (800) 886.5235. If you purchased your
equipment outside the U.S.A., contact your local Vitamix Distributor or telephone the
Vitamix International Division at +1 (440) 782.2450
com for a distributor in your country. For online help, visit vitamix.com.
Possible Actions:
Turn the machine off and on
again to reset the programming.
Call Vitamix technical support.
a. Plug the machine into its own
power supply.
b. Make sure the machine is not running
on a long extension cord.
or email international@vitamix.
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