Troubleshooting - ATEN MasterView CS-1732A User Manual

Usb kvm switch
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CS-1732
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User Manual
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Troubleshooting

Symptom
Possible Cause
Erratic
Unit not receiving
behavior.
enough power.
Keyboard
Keyboard and/or
and/or Mouse
mouse need to be
not responding.
reset.
No connection to the
computer.
KVM switch needs
to be reset.
USB devices
USB ports need to
not
be reset.
responding.
Device not
Windows timing
recognized
problem.
message
(Windows)
Sun system
CPU port not
does not start.
configured correctly.
30
Action
Use a DC 5V power adapter if you are not
already using one. If you are already using a
power adapter, check that it matches the
system specifications (DC 5V), and that it is
plugged in and functioning properly.
Press and hold port selection switches 1 and 2
for two seconds. (CS-1734
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Check the cable from the switch to the computer
to make sure it is properly connected.
Power off all devices on the installation (see the
note at the top of p. 9); power off the KVM
switch; wait five seconds; then power up.
Unplug the device's USB cable from the USB port
on the switch's rear panel, then plug it back in.
Use the USB Reset hotkey combination (see p.
18), to reset the USB ports.
1. Unplug the KVM cable from the computer's
USB port.
2. Go into Windows' System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
The first time that a Sun system runs from a
port, you must configure its port for the Sun
keyboard operating platform before you turn the
system on, or else the Sun system will not start.
See p. 17 for details.
2005-12-21
only.)
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